Podcast: Restaurant and Retail Revel(ations)

Episode 25 of Restaurant and Retail Revel(ations) features Coolgreens Vice President of Operations Amanda Powell. Coolgreens’ mission to serve “food that makes you feel better” is brought to life by its nine franchised locations across the U.S., with continued growth on the horizon. Between delicious, healthy menu items and seamless technology implementation—their native application lets you order...

Episode 24 welcomes Ziggi's Coffee Director of Marketing Kathryn Bleeker to the guest seat. Since joining the Ziggi's Coffee team nearly six and a half years ago, Kathryn has had the pleasure of watching Ziggi's skyrocket in growth, recently signing their 150th franchise deal. Tune in to learn more about how an entrepreneurial husband and wife duo took their passion for coffee and made a name for...

As the Managing Director of International Sales at Revel, David Norris pulls from his diverse business background to creatively and successfully manage Revel's growth internationally. Since taking the helm in October of 2020, David has hit the ground running to support Revel account executives based in the United Kingdom, Singapore, and Australia. Tune in to learn more about David's philosophy whe...

Rapidly-growing fast-casual franchise Sauce on the Side knows a thing or two about what makes a great calzone. Brad Eaton, President of Franchise Operations & Development, joins us to discuss Sauce on the Side's evolution, their differentiators, and how their tech stack helps them succeed. We also ask Brad about their recent accolades, including being named to QSR Magazine's 40/40 List for 202...

David Joseph, co-founder of DAVO by Avalara, joins us in the guest seat to discuss the importance and implications of sales tax. Self-described as a "Simplified Sales Tax Evangelist," David hails from the restaurant industry and understands firsthand the challenges many restaurateurs face when accounting for sales tax. That's why he co-founded sales tax automation platform DAVO by Avalara.

Revel Enterprise Products Director Wajih Rahman joins us in the guest seat to discuss some of the biggest pain points Revel is trying to solve for restaurant and retail operators today. With over six years of experience working with enterprise clients at Revel, Wajih shares what makes stakeholders lean forward in their chairs when weighing Revel against competitors. Here's a hint: Revel's cloud-na...

Lucas Bertini, Sr. Director of Payments Strategy & Operations at Revel, joins us in the guest seat for episode 19. Tune in to learn how Lucas and his team drive payment technology innovation at Revel, paired with his fresh take on the most exciting trends in the space. As a self-proclaimed payments enthusiast, Lucas also offers advice to merchants who are in the process of selecting their own...

For more information about the integration between 7shifts and Revel Systems, check out the Employee Management & Payroll tab on our partners page .

Director of Professional Services Dave Bovenkamp and Director of Enterprise Professional Services Craig Crawford join us for a closer look at Revel’s implementation process for client point of sale (POS) platforms. With hundreds of successful implementations under their belts, Dave and Craig share what goes on behind the scenes to keep things simple for new Revel clients.

With previous experience as a Tin Drum Asian Kitchen franchise owner and investor, Amisha Popatiya was the perfect fit for the chief marketing officer role at the fast-growing brand. Tune in to hear how Amisha and team help drive innovation in the upscale fast-casual space while honoring authentic Asian cuisine.

Just in time for Halloween, this episode of Restaurant and Retail Revel(ations) explores a spooky topic with Revel CSO Chris Lybeer. Tune in to hear why Chris believes the POS is dead, and what’s next for restaurant and retail technology.

In this episode of Restaurant and Retail Revel(ations), SoBol Head of Marketing Nick Pesko explores marketing tactics, franchise support, the introduction of a loyalty rewards program and recent accolades for the quick service açai bowl chain. Listen now to learn more about what's happening with this fast-growing franchise and its tasty, healthy treats!

Over Under Founder & CEO Ed Barry joins us for Episode 12 of Restaurant and Retail Revel(ations). Ed discusses how a passion for great coffee, visible differentiators, and the right technology have enabled the high-growth coffee by day, cocktail by night concept to make a name for itself amongst London-based beverage aficionados.

In episode 11 of Restaurant and Retail Revel(ations), Founder and Chief Consultant of Piedmont Avenue Consulting David Mitroff offers his go-to "do's" and "don'ts" when it comes to running a successful business. Gathered from a career spent consulting clients in the hospitality industry, David shares both short and long-term changes owners can implement to help their businesses thrive in today's e...

Hear from Tom Ferguson, CEO of Rise Southern Biscuits and Righteous Chicken Franchising, on embracing technology, leaning into company culture, pivoting when necessary, and simplifying a “chef’s utopia” into a scalable franchise in this episode of Restaurant and Retail Revel(ations).

Since 1996, Jeremiah's Italian Ice has been serving its namesake, along with creamy soft serve and fan favorite Gelati. In episode nine of Restaurant and Retail Revel(ations), Vice President Nicole Di Pietro shares more about founder Jeremy Litwack’s humble shaved ice stand beginnings, and how their team translated Litwack's early success into 71 locations and counting today.

This episode of Restaurant and Retail Revel(ations) draws on the experience of digital and technology expert Mike Nettles. Mike’s career includes digital transformation at big brands like Papa John’s and Panera Bread Company, and you won’t want to miss his take on the potential for digital drive thru for businesses that approach it in earnest.

In episode six of Restaurant and Retail Revel(ations), Revel’s Chief Customer Officer Leslie Leaf discusses her career journey in the technology and services space. Leslie also shares some of the quality advice she’s been given along the way, and how simply being herself has proved to be one of the best strategies for success.

In episode five of Restaurant and Retail Revel(ations), Giving Kitchen Co-founder Jen Hidinger-Kendrick shares more about the non-profit's history and mission, their record-breaking response to the pandemic (which includes emergency assistance for over 2,500 food service workers!), and exciting expansion plans.

In episode four of Restaurant and Retail Revel(ations), Tarka Indian Kitchen CEO Tinku Saini discusses his team's response to the pandemic, paired with the key role Tarka's technology stack has played in the brand's continued success.

In episode three of Restaurant and Retail Revel(ations), franchising and corporate-operated QSR expert Steve DeSutter returns with his take on the pros and cons associated with single vs. multi-owner approaches to franchising.

In episode two of Restaurant and Retail Revel(ations), guest speaker and franchising expert Steve DeSutter returns to take a closer look at some of the critical boxes to check prior to jumping into franchising—including nailing down the concept of four-wall economics and investing in great technology.

In the first episode of Restaurant and Retail Revel(ations), guest speaker and tenured franchising expert Steve DeSutter helps operators answer the critical “Should I?” question in order to lessen the risk and increase the wins involved with franchising.