Nancy Joan Hess

PCC Local Time

No other level of government impacts us as much in our daily lives as local government. For the last 40 years I have been talking to managers as an organization consultant and am as fascinated by their work today as when I began. The professional municipal manager is entrusted with a ship that often runs over rough waters even as it delivers vital services to communities. This show is about the ideas and innovation that will drive the future of the profession of municipal management. If you are interested in learning more about the Pioneering Change Community, sign up for the Friday newsletter...

Author

Nancy Joan Hess

Category

Government

Podcast website

njhessassociates.com

Latest episode

Jul 10, 2026

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Episodes

Generation on the Rise - Episode 2 - Networking, Mentorship, and the Art of Going There 04.11.2025

PCC Local Time is pleased to share another episode of a new podcast series, Generation on the Rise, a great companion piece to the content we post here and something we think you are all going to like. In this podcast series, local government's next generation sits down to talk about what's changing, what's hard, and why we believe it's worth doing. Join hosts: Dave Pribulka, Brandon Ford, Eden Ra...

Generation on the Rise — Episode 1 - The New Normal: Why We Chose Local Government 27.10.2025

PCC Local Time is pleased to share the the first episode of a new podcast series, Generation on the Rise , a great companion piece to the content we post here and something we think you are all going to like. In this podcast series, local government's next generation sits down to talk about what's changing, what's hard, and why we believe it's worth doing. Join hosts: Dave Pribulka, Brandon Ford,...

APMM SERIES: Lessons from Town Gown Leaders Nicole Sipos, Rebecca DeSantis-Randall and Jessica Whitely 10.10.2025

In this episode of PCC Local Time , produced in collaboration with the Association of Pennsylvania Municipal Management (APMM) , host Nancy Hess explores the evolving relationship between universities and their surrounding communities — the so-called “Town Gown” connection. Our guests — borough managers from three Pennsylvania university towns — reflect on how they navigate both the tension and po...

The Limits of Empathy - A Book Discussion about Paul Bloom's book "Against Empathy" 03.10.2025

In the first MuniSquare Book discussioin Podcast, colleagues dive into Paul Bloom’s provocative book Against Empathy . Bloom argues that emotional empathy can mislead us, create bias, and open us to manipulation. Instead, he proposes cultivating rational compassion. Our panel wrestles with the book’s claims—exploring empathy’s role in public service, the ethics of neutrality, manipulation of emoti...

APMM 2025 Roundtable Series - Southeastern Dispatch with John Ernst, Amanda Lafty and Dave Burman 25.07.2025

In this episode of PCC Local Time, we sit down with three dynamic municipal leaders from southeastern Pennsylvania— John Ernst (Lansdale Borough) , Amanda Lafty (Upper Merion Township) , and Dave Burman (Haverford Township) . Representing three generations of managers, they dive into the hard questions facing local governments today: housing instability, generational workforce changes, the role of...

APMM 2025 Series - Western Roundtable Dispatch - Greg Primm, Kristen Denne and Seth Abrams 18.07.2025

This is the first episode of the APMM 2025 podcast series featuring regional roundtables. We are joined by three municipal managers: Greg Primm from Lower Burrell, Kristen Denne from Bethel Park, and Seth Abrams from Forest Hills. We talk about emotional resilience and the personal toll of being the buffer when tensions arise, the importance of honest dialogue with peers, especially within a regio...

Mike Baumwoll on why human-connected communication matters in local government. 01.07.2025

In this episode of PCC Local Time, Nancy Hess talks with Mike Baumwoll, co-founder and CEO of Rep’d, about how short-form video and authentic communication are transforming how local governments engage with their communities. From AI-driven script tools to lessons from Twitter and the entrepreneurial world, Mike shares actionable insights on how municipal leaders can overcome fear, speak with clar...

Everyday Resistance & Local Power: Exploring James C. Scott with Mike Rowe 27.06.2025

This is a cross-over podcast episode from our Substack site MuniSquare. We hope you will enjoy and follow subscribe if you like what you see. In this episode Nancy Hess and Mike Rowe from the University of Liverpool explore James C. Scott's groundbreaking book "Seeing Like a State" and its powerful implications for local government. Discover how governments make society "legible" through mapping a...

APMM Series: She Leads - Not by Accident: Stephanie Mason, Amy Farkas, Stephanie Teoli Kuhls & Amanda Serock 12.06.2025

A few weeks ago, APMM concluded another successful conference in Lancaster Pennsylvania. This episode is a recording from one of the sessions and is part of the 2025 APMM series. In this session, four past presidents of APMM open up about what it means to lead while legacy still shapes the norms. With humor, honesty, and insight, they share lessons on mentorship, advocacy, fitting in (or not), and...

APMM Series: The Return of the Managers: Reckoning with the Pennsylvania Exception: A conversation with Municipal Managers who left Pennsylvania 06.06.2025

In this powerful session from the APMM annual conference, three former Pennsylvania municipal managers—now working in other states—return to reflect on the structural and political challenges facing the profession in Pennsylvania. They explore what’s holding the profession back, including outdated laws, weak employment protections, fractured local governance, and lack of advocacy. Together with fa...

APMM Series: Pre-Conference Chat with Dan Santoro, APMM President and Sara Gibson, Conference Chair. 01.05.2025

Today we have a special first episode of our 2025 APMM series with guests Dan Santoro, Incoming President of APMM and Sara Gibson, Conference Chair. We are going to chat about the upcoming APMM conference in Lancaster, Pennsylvania – Monday, May 19th – Wednesday May 21st. This year’s theme is Find Your Spark and it is chock full of sessions and opportunities to connect. APMM is the Association in...

APMM SERIES: Navigating the Status of the Profession: Insights from Tom Fountaine, David Kratzer Jr and George Needles 17.01.2025

In this episode of our APMM series, we dive into the evolving world of local government leadership. I'm thrilled to be joined by three distinguished guests: Tom Fountaine, George Needles, and Dave Kratzer. Together, they bring decades of experience and deep insight into the challenges and opportunities shaping municipal management today. In our conversation, we cover: • The growing complexity of p...

Adaptive Thinking and Leadership in Policing with Lou Hayes Jr. and Gary Wong 10.01.2025

Today we explore how adaptive thinking, emotional intelligence, and innovative frameworks like the OODA loop and Cynefin transform problem-solving are impacting policing. Lou Hayes Jr., a detective sergeant, and complexity facilitator Gary Wong share insights on navigating uncertainty, fostering trust, and rethinking traditional approaches to leadership. Perfect for leaders, law enforcement profes...

Coaxing Out Potential: Coaching Teams and Leaders with Yaron Prywes 19.12.2024

In this episode, I sit down with Yaron Prywes, a coaching psychologist, executive coach, and educator whose career has been dedicated to helping leaders and teams reach their full potential. We explore the transformative power of coaching—how it builds trust, unlocks self-awareness, and helps leaders navigate challenges in both public and private sectors. From resolving conflicts to fostering acco...

APMM Series: The Life and Times of Larry Comunale 06.12.2024

Larry Comunale is a seasoned municipal manager whose career has spanned decades of challenges, growth, and impact. In this episode, Larry reflects on his journey from rigid labor negotiations to fostering trust-based relationships and community cohesion. He shares invaluable insights into navigating relationships with elected officials, building transparent budgeting processes, and addressing the...

APMM SERIES: As the Board Turns: Lessons in Board Transitions and Leadership with Scott Hutt and Sara Gibson 15.11.2024

Board transitions can bring about hand wringing or a promise of welcome change, they may feel like a small shift or a seismic one. But at root, there are fundamental lessons to be learned if you, as the executive leader or manager, are going through one for the first time. On today's show, we welcome Sara Gibson, Borough Manager at Camp Hill Borough, Cumberland County, Pennsylvania, and Scott Hutt...

AI in local government: A conversation with Joe Mench 04.10.2024

How many of us feel overwhelmed by the amount of information coming at us about AI today? One of my best thought partners on the topic of AI is Joe Mench, Assistant Manager at Muhlenberg Township in Berks County Pennsylvania. He is truly boots on the ground at the local government level and this conversation is a starting point for thinking about AI today in our organizations. We delve into the pr...

Bring your ideas and expertise to life: A conversation with Ghostwriter Emily Crookston 06.09.2024

Have you ever thought about capturing your ideas in a book, a TED Talk, or maybe a blog? Perhaps you have a story to tell, expertise to share, or ideas that pile up but never quite come together in a cohesive way. If this sounds like you, stay tuned. In this episode, Emily Crookston explains why even experienced writers might hire a ghostwriter. She shares how ghostwriting is not just about puttin...

APMM Series: Navigating the Crossroads: Crandall Jones on Career Transitions in City Management 23.08.2024

In this episode, we explore the multi-faceted career of Crandall Jones, a seasoned City Manager. His is not a predictable story, but one with many twists and turns. Crandall opens up about the challenges that impacted his big decisions. Crandall is currently the Chief Administrative Officer at Upper Darby Township in Delaware County Pennsylvania. He previously served as CAO in Norristown, Pennsylv...

APMM Series: When Tradition Meets Transformation: A conversation with Rick Kane 16.08.2024

In this episode of the PCC Local Time Podcast, we explore the evolving landscape of fire services with Rick Kane, the Manager of Manheim Township and a former Fire Chief. Rick offers unique insights into the critical transition from volunteer to career fire departments, focusing on the importance of strategic planning, leadership, and effective communication. Many municipal managers will tell you...

APMM Series: From Volunteer to Career: Evolving Fire Services in Northampton Township with Robert Pellegrino and Adam Selisker 08.08.2024

In this episode, we delve into the evolving relationship between a Township Manager and a Fire Chief, focusing on transitioning from a volunteer to a career fire service. This episode is a fascinating inside look at how a rural community that becomes a suburban one transitions from a volunteer to a full-time career fire service that includes volunteer fire. Robert Pellegrino and Adam Selisker shar...

Fire Services: A conversation with Bert Brugghemans about decision making in crises 02.08.2024

Bert Brugghemans joins us from the City of Antwerp, where he serves as the Chief Fire Officer. Today, we'll gain Bert’s perspective on leadership and decision-making when routine operations turn into rapid response situations. We talk about Bert's research and how he has progressed his thinking from the early days in the fire service and studies in public health to his later career in leadership a...

APMM Series: Stephanie Teoli Kuhls and Sandra Zadell on labor relations and the path from conflict to collaboration.. 19.07.2024

Welcome to another episode in the APMM Series on PCC Local Time. I am your host Nancy Hess Our guests today offer us a glimpse of how labor relations in your municipality can help or hinder your efforts as a manager, and significantly impact your workplace. What is unique about labor relations is that you can only really come to it through experience. No amount of study or expertise will make you...

APMM Series: A conversation with Peter Buck about Local Government's Role in Climate Action 12.07.2024

This episode is part of our APMM series on Community Health. Today we dig deeper into the connection between climate action and community health. Our guest, Peter Buck, co-directs the Local Climate Action Program and is the Associate Director of Climate and Sustainability Education at Penn State Sustainability. Peter brings a perspective that helps us untangle some of the ideas related to climate...

APMM Series: Zoning and Community Health: A Deep Dive with Ben Estell and R.J. Susko 21.06.2024

Zoning may be one of the least understood and most under-appreciated aspects of local government. But my guests today see zoning through the lens of community health and want you to come along with them to better understand how zoning and planning impact our lives. Ben Estell is manager of Dormont Borough outside of Pittsburgh in Allegheny County Pennsylvania and R.J. Susko is Planning and Develop...

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