Payments Nerds

What do credit union members want from their payments? Is it speed? Convenience? Low costs? Rewards? A warm belly and a pat on the back?  In this episode of Payments Nerds, I speak with Lisa Coffey, chief innovation officer at Corporate America Credit Union. We discuss how efficiency and convenience are the two key concepts for credit unions that want to meet customer expectations for payments.

Customers expect the same digital experience from the bank that they receive from retailers. But many financial institutions haven't set up the technological infrastructure they need to make that happen. In this episode of Payments Nerds, I speak with Carrie Blankenship, director of product management at Fiserv. We discuss how the back office is changing for financial institutions. Plus, we talk a...

People nowadays have high expectations for fast and convenient services. That does not disclude employers. In this episode of Payments Nerds, I speak with Eric Wade, product manager at Paychex. We discuss how Paychex is able to offer real-time, on-demand payroll and payment corrections. Plus, we talk about: How the gig economy has altered our expectations for payroll. How companies are competing a...

Faster payments means faster fraud. With the speed of fraud, organizations need to be able to roll out a new fraud model on demand several times a year. On this episode, I interview Allegra Angus, Product Manager at NICE Actimize, about financial crime prevention. What we talked about: The many ways that fraud is faster today Vulnerabilities of banks and credit unions The strategic importance of f...

Everybody wants safer and faster bill payment options.  Now, the new Real-Time Payments® system from The Clearing House gives all financial institutions the ability to offer enhanced digital payments innovation to their customers. To talk about the current state of bill pay and the future of RTP® is payment innovator, futurist, and strategist, Peter Davey.   He discusses:   The relationships betwe...

There are roughly 40 countries around the world that already have real-time payments systems. These range widely in terms of their design and the degree of economic development of those countries. In this episode guest Leo Lipis, Managing Director at Lipis Advisors, walks us through the ways in which RTP® in the U.S. is both similar and different from its global cousins.

Over the past few years, there’s been a concerted effort to bring faster payments to fruition. Why is this now becoming real as opposed to when the industry’s tried in the past? The answer is simple: survival. In this episode Carl Slabicki, Director, Product Line Manager at BNY Mellon, shares more.

“We look at moving to Real-Time Payments® as a strategic imperative.” So says today’s guest: Mary Alice Liotta, SVP, Director, Operations at ESL Federal Credit Union—and for good reason. ESL has seen a number of exciting efficiencies in their payments arrive recently, both on the customer and the internal side. In this episode, Mary Alice talks about how ESL’s whole team embraced RTP® as well as s...

Instant gratification in payments is not asking too much. It’s simply what people expect. So why does the US lag behind when it comes to real-time payment solutions?   On this episode, we interview Steve Ledford, SVP of Products & Strategy at The Clearing House. His team is responsible for the development of the RTP® network — a real-time payments solution.   On this episode, Steve gives us hi...

What’s the surprising trigger that’s prompting financial institutions to initialize faster payments on the RTP network? Robert Mancini, Services Executive & Payments Evangelist at Finastra, has the surprising answer. Demographics. Banks know they need to transform themselves. For a long time they have depended on great customer service to differentiate from their competitors. But the Baby Boom...

If you’re a payments nerd, you know that unfortunately, today most payment data is more big data than smart data. What makes smart data? For many financial institutions, real time payments (RTP) are the key to opening the door to vast amounts of smart data that they can use to create a whole new suite of services. Some see offering RTP as a game changer for both financial institutions and their cu...

Did you hear about the new payments system? Can Bitcoin compete in the retail payments space? Will the latest policy change help or hurt folks using payment systems? You’ll get answers to these questions and more in our new Payments Nerds podcast. We at The Clearing House are experts in payments. The Clearing House has evolved from our early days of just clearing and settle check payments. We’re t...