Our Parking Industry®

Summary This conversation explores the evolving landscape of electric vehicle (EV) parking, focusing on insights from David Weber of SWTCH, a company innovating in EV software. The discussion highlights the importance of data, customer experience, and the challenges of management in the parking industry. It also addresses the role of government mandates, consumer-driven development, and the need f...

Powering the Future: AI, EV Charging, and the Evolution of Parking with Switch Summary In this episode of the Our Parking Industry podcast, Krista Olien and Lee Thomas interview David Weber from SWTCH, an EV charging company. David shares his journey from valet to parking professional and discusses the evolution of the parking industry, particularly in relation to electric vehicle (EV) charging. H...

Summary In this episode of the Parking Industry Podcast, Krista Olien, Clyde Wilson, and Leigh Thomas recap their insightful conversation with Mike Lauder from Scheidt & Bachmann. They discuss key takeaways from Mike's expertise in cybersecurity, the evolution of parking technology, and the importance of data security in the industry. The hosts reflect on the historical context of credit card...

Summary In this episode of the Our Parking Industry Podcast, Krista Olien, Leigh Thomas, and special guest Mike Lawter discuss the evolution of the parking industry, focusing on technology, cybersecurity, and the importance of standardization. Mike shares his journey from web development to becoming the CTO of Scheidt & Bachmann, highlighting the challenges and advancements in the industry, pa...

Summary In this episode of the Our Parking Industry podcast, Krista Olien, Clyde Wilson, and Leigh Thomas discuss their interview with Kendra Petty, a seasoned professional in the parking industry. They explore Kendra's unique journey, her insights on the importance of attention to detail, the dynamics of customer service, and the role of women in the industry. The conversation highlights the need...

Summary In this episode, Kendra Petty shares her extensive experience in the parking industry, transitioning from operations to a technology-focused role at WAY. She discusses the unique features of the WAY super app, the importance of embracing technology in the parking sector, and the need for collaboration to address fragmentation in the industry. Kendra also emphasizes the significance of ment...

Summary In this inaugural episode of the Grumpy Garage podcast, Clyde Wilson and John Van Horn delve into the transformational changes occurring in the parking industry. They discuss the evolution of payment methods, the impact of technology on pricing, and the challenges posed by outdated rate structures. The conversation highlights the importance of adapting to an educated customer base and the...

Summary In this episode, Krista Olien, Clyde Wilson, and Leigh Thomas recap their conversation with Joaquin Rojas, highlighting his insights on the parking industry. They discuss the importance of high standards, effective training, and the behind-the-scenes work that ensures smooth operations. The conversation also touches on the challenges faced at Jackson Memorial Hospital and the implications...

Summary In this episode, Leigh Thomas, Clyde Wilson, and Joaquin Rojas discuss the intricacies of the parking industry, focusing on Joaquin's journey from a cashier to a director of parking and transportation. They explore the importance of empathy in managing hospital parking, the challenges faced in this unique environment, and the significance of training and customer service in valet operation...

Summary In this conversation, Krista Olien, Clyde Wilson, and Leigh Thomas recap insights from Chris Sherman's podcast, focusing on the integration of technology and people in the parking industry. They discuss the importance of understanding both the workforce and customers, the challenges of adapting to rapid technological changes, and the generational gaps in technology comprehension. The conve...

Summary In this episode of the Our Parking Industry Podcast, Krista Olien interviews Chris Sherman, Chief Commercial Officer of Metropolis, who shares his unique journey into the parking industry, the evolution of technology in parking, and the importance of leadership and team empowerment. Chris discusses the challenges and opportunities presented by mergers, the impact of autonomous vehicles, an...

Exploring the West Coast: A Parking Industry Adventure Summary In this episode of the Our Parking Industry podcast, Krista Olien, Clyde Wilson, and Leigh Thomas share their experiences from a recent trip to the West Coast, where they explored parking challenges in San Francisco, the impact of autonomous vehicles, and the historical significance of the Ferry Building. Clyde shares a sentimental sto...

Buy, Build, Partner: Navigating Tech, Advocacy & Real Solutions in Parking Summary In this episode, Krista Olien, Clyde Wilson, and Leigh Thomas discuss the critical concepts of 'Buy, Build, Partner' in the parking industry. They explore the importance of partnerships in problem-solving, the need for advocacy within the industry, the challenges posed by buzzwords, and the necessity of managing...

Summary In this episode of the parking industry podcast, Tim Maloney shares his extensive journey through the parking industry, from his beginnings as a valet to becoming a leader in parking technology and advisory. The conversation explores the evolution of technology in parking, the current state of the industry post-COVID, the impact of e-commerce and digital payments, and the future of EVs and...

Summary In this episode, Krista Olien, Leigh Thomas, and Clyde Wilson discuss the transformative impact of technology in the parking industry, particularly focusing on License Plate Recognition (LPR) and its role in enhancing customer service and accountability. They explore how technology helps identify customers, understand their needs, and improve overall parking management. The conversation al...

Transforming Parking with Automation: Insights from TagMaster’s Amanda Duffy Summary In this episode of the Our Parking Industry podcast, Leigh Thomas speaks with Amanda Duffy, the National Sales Manager of TagMaster North America. They discuss Amanda's unique journey into the parking industry, her experiences transitioning from the yachting sector, and the innovative solutions TagMaster offers in...

Leading Through Disruption: Rick West on Challenges, Marketing, and the Future of Parking Summary In this episode of the parking industry podcast, Leigh Thomas and Clyde Wilson reflect on their recent interview with Rick, discussing the challenges and opportunities faced by the parking industry. They explore the impact of economic downturns, the importance of marketing, and the role of technology...

Summary In this episode of the Our Parking Industry podcast, Krista Olien, Clyde Wilson, and Rick West discuss the current state and future of the parking industry. Rick West, the new CEO of Reimagine Parking, shares his extensive background in the industry, the challenges he has faced, and his vision for revitalizing the company. The conversation covers the impact of major events like 9/11 and CO...

Summary In this episode of the Parking Industry Podcast, Krista Olien and Clyde Wilson discuss their conversation with Colin Heffron Jr. from Barnacle, focusing on the evolution of parking enforcement towards a more customer-centric approach. They explore the impact of technology on the parking industry, the importance of an innovator mindset, and the influence of government on electric vehicle de...

Summary In this episode, Krista Olien and Colin Heffron Jr. discuss the transformative changes in the parking industry, focusing on Barnacle's innovative approach to parking enforcement. They explore how technology is reshaping the industry, the unique features of Barnacle, and the importance of tailoring solutions to meet diverse parking needs. The conversation emphasizes the need for a customer-...

Summary In this final episode of season one, the team reflects on their journey, sharing insights and key takeaways from their discussions and interviews throughout the season. They express gratitude for the learning experiences and mentorship gained from the podcast, highlighting the importance of customer service, accountability, and collaboration in the parking industry. Looking ahead to season...

Summary In this episode, Krista Olien, Clyde Wilson, and Leigh Thomas reflect on their conversation with Paul Gnasso from PCI, discussing the importance of customer service, the impact of technology on the parking industry, and lessons learned from navigating challenges such as the pandemic. They emphasize the need for accessibility in customer service and the value of mentorship in the industry,...

Summary In this episode of the parking industry podcast, host Leigh Thomas introduces guests Paul Nasso and Clyde Wilson, who share their experiences and insights into the evolving landscape of the parking industry. They discuss the importance of adapting to new technologies, understanding client needs, and maintaining a focus on service. The conversation highlights the leadership at Parking Conce...

Summary This podcast episode delves into the advancements and implications of License Plate Recognition (LPR) technology in the parking industry. Leigh Thomas and expert Clyde Wilson discuss the evolution of LPR, its current impact on parking management, the importance of training and communication for effective implementation, and the future of LPR technology, including the integration of LIDAR....

Magic, Mischief, and Missing Revenue: A Halloween Parking Tale Summary In this Halloween special episode of the parking industry podcast, Clyde Wilson shares a captivating story about a revenue loss mystery in a Houston parking garage. The conversation unfolds as Clyde investigates the situation, revealing a surprising case of theft involving a 'fairy godmother' who manipulated the parking system....