Order Up

This week on Order Up, Karly is joined by ProStart educator Scott Cave and RYRA program alumni Jaymeerah Harris and James Henry to provide insider perspectives on the Restaurant Youth Registered Apprenticeship program. The program connects young people to apprenticeship opportunities within the hospitality industry. In this episode, hear from the program's inaugural participants, their successes i...

This episode was originally broadcast on February 22, 2022. A lack of representation can often be limiting for people of color and minority groups. But by creating space for people of all different backgrounds to speak up and share ideas, we create an environment of support and camaraderie that elevates businesses.  This week, James Fripp, Chief Equity and Inclusion Officer at Yum! Brands, jo...

This week on Order Up, Karly is joined by Larry Sigler, Director of Food Safety for Waffle House, to discuss the brand’s reputation as a resource for communities during natural disasters and how to approach storm preparation. In this episode, learn how Waffle House anticipates the impact of the storm, how they support their team members in those communities, and the benefits of trusting decisions...

This episode is the second installment of a new miniseries where National Restaurant Association President & CEO Michelle Korsmo discusses key topics and issues with Association members. Listen to the first installment of the series entitled “Political Advocacy in the Restaurant Industry” with Lance Trenary. And check out Michelle’s introductory episode from earlier this year. This week on Ord...

This episode is the first installment of a new miniseries where National Restaurant Association President & CEO Michelle Korsmo discusses key topics and issues with Association members. This week on Order Up, Michelle Korsmo is joined by Lance Trenary, President & CEO of Golden Corral Corporation and Chairman of the National Restaurant Association, to discuss current challenges restaurants...

This week on Order Up, we are featuring a conversation with The Entrepreneur’s Studio host Chris Allen and founders of Sugar + Spoon , Ivana Orlovic and William Hubbell, about their thriving company specializing in safe-to-eat cookie dough. In this episode, learn how this business class project broke into the Seattle dessert food truck industry, the secrets of their successful co-founder relations...

This week on Order Up, Karly is joined by Brennan Duckett, The National Restaurant Association’s Director of Technology and Innovation, to discuss the American Data Privacy and Protection Act and its impact on restaurants if passed by Congress in its current form. In this episode, learn about ADPPA’s impact on small businesses, its intent to empower consumers, and the further revisions needed to i...

On this episode of Order Up, Karly is joined by Kunali Shah, Controller at California Pizza Kitchen, and Lisa Kaestle, Director at Grant Thornton. The pair help shed some light on the lease accounting standard and why it’s such a hot topic right now.  (01:06) - Who is Kunali Shah? (02:03) - Who is Lisa Kaestle? (02:43) - All about operating leases (04:08) - Other leasing assets (06:19) - Soft...

Join us in welcoming Michelle Korsmo as the new President and CEO of the National Restaurant Association and CEO of the NRA Educational Foundation. In this episode, learn about Michelle’s previous experience, her first 60 days as President and CEO, and the inspiration for what she is prioritizing in her tenure, including “relentless advocacy.” (3:53) – The first 60 days (6:43) – Key priorities Lea...

This week on Order Up, Karly is joined by Damian Hanft, Vice President and Brand & Culture Ambassador for Inspire Brands, and Isaac Rocha, Director of West Zone McDonalds and Chief Inclusion Officer at Bama Companies, to discuss Pride Month and the LGBTQ+ community’s essential role in the restaurant industry. Tune in to learn more about the significance of LGTBQ+ visibility in industry leaders...

This week on Order Up, Karly is joined by Philline Zitin, Executive Director of Workplace Legal and Co-Lead of the Diversity, Equity, and Inclusion task force at Panda Restaurants. Tune in to hear Philline discuss how every company’s approach to DEI procedures can and should be different and how you have the power to take the first step in creating a more diverse workplace.  (01:19) - Phillin...

Join us this weekend (May 21-24) for the National Restaurant Association Show 2022! This episode, host Karly McBride highlights several resources and programs that will be represented at the show. From a “Workforce Day” to training opportunities and presentations on current DEI initiatives, the Show is an excellent environment to connect with peers and embrace the continued recovery of the foodser...

This week on Order Up, we’re joined by Joe Costanzo of REVOLTtek for a conversation about the power of point-of-sale systems in the restaurant industry. Tune in to hear Joe, a restauranteur turned technology consultant, share how to approach integrating POS into your restaurant’s operations and how to enhance your marketing, customer loyalty, food profit, and staffing through the data collected in...

This week on Order Up, we’re joined by Sara Burnett, Vice President of Food Beliefs, Sustainability, and PR at Panera Bread, and Jeff Clark, Expert Exchange Director for the National Restaurant Association, for a two-part discussion on establishing and committing to sustainable practices in the restaurant industry. Tune in to hear Sara and Jeff share actionable advice on in-house practices (hint:...

This week on Order Up, we’re joined by Randy Crabtree, Co-Founder and Partner at Tri-Merit , and Aaron Frazier, Vice President of Public Policy for the National Restaurant Association. Tune in to this insightful interview to hear everything restaurant owners need to know about the latest ERTC Bill in progress, from eligibility to expected timelines. (01:25) - How ERTC was designed for restaurants...

This week on Order Up, we’re joined by Sean Kennedy, Executive Vice President for Public Affairs, and Mike Whatley, Vice President of State Affairs, to get the low down on the legislation that most impacts restaurant operators in 2022. Tune in to hear about initiatives that the National Restaurant Association plans to continue fighting for and what policies will stay with us beyond the pandemic.&n...

This week on Order Up, we’re celebrating Women’s History Month by chatting with Vincenza and Margherita Carrieri-Russo, a sister duo of restaurateurs continuing their family legacy in the food service industry. Tune in to hear them discuss how V&M Italian-American Bistro was born, what they did to adapt during the pandemic as a small business, and why food is a gift of love and gratitude. Plus...

A lack of representation can often be limiting for people of color and minority groups. But by creating space for people of all different backgrounds to speak up and share ideas, we create an environment of support and camaraderie that elevates businesses.  This week, James Fripp, Chief Equity and Inclusion Officer at Yum! Brands, joins us to discuss the importance of representation, delibera...

Over the past two years, the restaurant industry has been met with challenge after challenge. While we aren’t quite over the hill yet, 2022 is looking to be a year of transition and growth.  This week, Hudson Riehle joins us to discuss the 2022 State of the Industry report and how the culture of restaurants continues to evolve to meet the needs of consumers.  (1:40) - Research and knowle...

Community is a key element in what makes the restaurant industry thrive. And never has this been more apparent than now, as we’ve had to take extra measures to ensure this sense of community persists.  This week on Order Up, Cheyenne Terbrueggen, Marketing Communications Manager at Elephants Delicatessen, joins us to discuss Elephants’ sustainability efforts, how they are giving back to their...

Over the past 18 months, healthcare has been a focal point of conversation as a result of the ongoing COVID-19 pandemic. Often, the barrier to receiving healthcare isn’t just affordability, but accessibility as well.  Today on Order Up, Kimberlee Vandervoorn, Vice President of Consumer Solutions at UnitedHealth Group, joins us to discuss the number of reasons hospitality workers are at an inc...

Finding healthy, kid-friendly choices at restaurants can often be a struggle for families. But fueling kids with well-balanced meals is imperative for healthy bodies and minds. That’s why the National Restaurant Association’s updated Kids Live Well program is helping to empower restaurateurs in providing healthy options for children in their community.  This week on Order Up, we talk to Jeff...

When businesses are represented by leaders from within the communities they serve, those businesses thrive. PepsiCo and the National Restaurant Association have been honoring successful restaurant industry professionals of diverse backgrounds for 14 years now with the Faces of Diversity Award. Today on Order Up, Merary Simeon, VP of global diversity, equity, and inclusion at PepsiCo, and Elisia Fl...

This week on Order Up, we’re celebrating 25 years of MFHA!  Diversity, equity and inclusion have become an integral part of the foodservice industry. But it hasn’t always been that way. Gerry Fernandez joins us to talk about how his vision has evolved since he first founded MFHA in 1996, why addressing inequities has become the focus of modern businesses, and the importance of incentivizing p...

Last year, restaurants were in crisis figuring out ways to keep making sales. This year, as the customers return, we’re seeing an increase in employee dissatisfaction. Tama Looney, Head of Customer Success at Global Payments, joined us for a look at how loyalty programs can benefit both customers and employees. She also shares gift card purchase trends and makes the case of responsible use of data...