One Next Step: Management Tips & Tools for Small Business Owners

After years of mastering productivity and leadership in a shared office environment, many successful leaders have been forced to work and lead from home over the last year. Some have decided they personally miss the office and hate working from home. In this masterclass episode, Tricia and LZ acknowledge that working from home isn’t for everyone. They’ll diagnose why someone may not like it and he...

Can you afford an executive assistant? The real question is: Can you afford not to have one? As a leader, most of us are moving a hundred miles a minute, going through the day at a blistering pace, with phone calls, meetings and important decisions every hour. Some entrepreneurs just getting started might consider having an executive assistant as an unnecessary luxury. But our guest today, Jason P...

“Should I franchise?” It’s a question all successful business owners think about at some point. But a lot needs to happen before you take that first step: What type of factors should be in place before deciding to franchise, and how can you know if franchising is the right move for you? Today we’ll talk with Tom DuFore, the CEO of Big Sky Franchise Team, where he supports and consults with Big Sky...

The market always evolves. While the pandemic has created additional financial pressure for most businesses, it also rendered some business models obsolete or struggling to hold on while serving a shrinking market.  In this episode, we’ll talk about how to navigate a significant loss in revenue so your business can survive and soon return to the place where it thrives. Welcome to episode 44 of One...

Business leaders say finding great people is one of their most common challenges. And even when they’re able to hire great people, leaders often don’t know how to keep and continue developing them. Joining us today to talk about this topic is Mrs. Dee Ann Turner. She spent 33 years at Chick-fil-A, Inc. as the Vice President of Talent. The company’s first female officer, she was instrumental in bui...

As leaders, we often spend lots of time identifying a great candidate yet we overlook our responsibility to equip them. Finding a great person is half the battle. An unequipped employee will cost you more time, money, and stress. In this episode, we are joined again by Krisha Buehler, BELAY’s VP of Human Resources. She’ll talk with us about how you can successfully onboard employees so they consis...

As leaders, few decisions carry a price as hefty as hiring the wrong person. It costs us time, money, productivity, morale, and, in extreme cases, relationships with clients and team members. In this week’s episode, we’re going to discuss this issue with Krisha Buehler, BELAY’s VP of Human Resources. She’ll share a few tips on how you can more effectively identify the right people, avoid the wrong...

Does fun in the workplace really matter? Absolutely!  In this masterclass episode of One Next Step , Tricia and Lisa talk about the ins and outs of creating a fun company culture – and why creating one matters. The truth is, building a positive and fun company culture is one of the best and easiest ways to recruit new talent and keep your current talent feeling fulfilled and dedicated to your miss...

As leaders, we surprisingly struggle to pick the right people for our teams, which leaves us disappointed, frustrated and asking if we’ll ever get the help we need to grow our organization. In this episode, we’ll discuss this issue with Brooke Cecil, BELAY’s Director of Client Relations. Brooke and her team oversee our client experience, and a big part of their role is matching more than one thous...

One of the most simple — yet hardest — ways to enjoy work and get more fulfillment in life is learning how to say “no.” But the demands on your time, combined with the sense of responsibility you feel for your customers, team members, and family, might often compel you to say “yes” to every request and stretch yourself thin as you attempt to support everyone well. In this episode, we’ll talk about...

In this episode, we’re talking about burnout and energy management with Mary Brooks, the owner of Sustainable Nutrition and the Fuel Better Formula. She has a Master’s Degree in Nutrition and is a certified Integrative Nutrition Coach. She has more than 28 years of experience in health coaching and helps people get to the root cause of low energy, fatigue, and burnout. This year, especially, has b...

This week, Lisa and Tricia continue their conversation about the Enneagram with the author of The Road Back to You, Ian Morgan Cron. In this episode, he shares highlights of Enneagram numbers 6 through 9, what motivates them, and what it’s like to work with them. As an Enneagram expert, trained psychotherapist and priest, Ian knows personality types inside and out. He helps us better understand ho...

This episode is all about the Enneagram and how to interact with all personality types at work. We’ll be joined by Ian Morgan Cron, a champion of the Enneagram, awakener of people, and bestselling author of the popular Enneagram book, The Road Back to You. As a pioneer in the contemporary Enneagram movement, Ian is a highly sought-after speaker for large conferences and corporate boardrooms alike....

In this week’s episode, Lisa and Tricia talk with someone who is highly respected both in the for-profit and nonprofit world — Jeff Henderson. He’ll discuss a concept most entrepreneurs think about as they are launching but usually leave behind in the hustle and bustle of a task-oriented workplace. During those early days when you are trying to get your feet off the ground, you may not have the ti...

In this episode, we’re going to explore the response “I’m fine!” “On average, we say "I’m fine" 14 times a week, but only 19% of us actually mean it. You know the experience: you’re walking down the office hall and someone casually says, “Hey, how are you today?” What is your instinctual response? Most people say “Fine, thank you. How are you?” And the response repeats itself. Why did that become...

In this episode, Tricia and LZ welcome Casey Graham, co-founder and CEO of Gravy, an organization that helps businesses collect unpaid recurring payments. Before launching Gravy, Casey founded The Rocket Company where he helped church leaders scale their financial leadership and fundraising opportunities. Not only has Casey launched three businesses, but he’s authentic and passionate about helping...

Working with an executive assistant isn’t a one size fits all experience. Each leader has their own communication style and management style and so does each EA. Being able to use your unique qualities to better work together as a team can be the catapult to your potential as a leader and your growth as an organization. This week, we are continuing our conversation around how to help you better le...

It’s easy to find yourself in the weeds of running your business but knowing the right time to lean into your team is essential to maximizing your organization's growth. Our executive assistants have helped us navigate through the good, the bad and the ugly. We wouldn’t be able to lead our organization well without their support. We’re honored to have our assistants Kate Sawtelle and Melissa Lawre...

Everything was different in 2020 as we all faced new and challenging hardships. Some goals shifted, some were thrown out the window, and some we were able to hang on to regardless of what was happening around us. However, no matter what 2021 looks like, we can try to find balance as we continue to lead our organizations and personal lives. If this new year continues to throw us curveballs, the gre...

Scaling sales teams is a challenge. So many products or companies fail because teams didn’t figure out a few key ingredients. Today Scott Leese joins us to talk about just that. When it comes to sales, Scott Leese is the man. Not only is he an author, and we will talk about his book Addicted to the Process, but he is the founder of both Scott Leese Consulting and The Surf and Sales Summit. He join...

Kendra Lewis became a mom as a high school senior and faced many challenges early in her life. Pushing herself to rise above what others said, Kendra worked full time while going to night school. She faced homelessness and doubt. But Kendra eventually graduated with three degrees, created multiple businesses, and has worked for some of the largest Fortune 500 companies in the world. However, worki...

Sometimes being pushed in a different direction can turn out to be the biggest blessing of our lives and careers. That’s exactly what happened to Steven Carse, one of the brains behind King of Pops – the delicious popsicles. King of Pops all started as a conversation in Central America. Over the years, that conversation and dream turned into a reality. Steven was laid off from his corporate job du...

At some point, you’re going to hopefully spend time and money building your organization’s brand (if you’re not already). However, in the beginning, more people will likely know you than those that know the name of your company. So your personal brand will probably carry more weight in your community or network than your business. How do you leverage that reality to support the growth of your busi...

We want you to win in your organization. In order to win, you must work well with others who don’t think or process the way you do. And whether you are working from home or back in an office setting, the key is putting forth the effort to learn how to work better together, even if that is using helpful resources like the Enneagram.  It’s a challenging time with many organizations working remotely,...

Burnout is real, but it’s also misunderstood. Burnout comes from constant exposure to emotional and interpersonal stressors at work or at home, or even both! And who fits that bill? Hard working, high-achieving leaders like you, me and everyone listening to this podcast.  People who don’t care rarely get burned out. Joining us this week is Carey Nieuwhof, founder and CEO of Carey Nieuwhof Communic...