On the Road with Legal Talk Network

Lack of communication and surprisingly large bills are often major sources of complaint for law firm clients, but it doesn’t have to be that way! Attorneys Shreya and Colin Ley share their simple strategies for managing client expectations and providing a better customer experience. Shreya Ley is a Lawyer-Human with LayRoots. Colin Ley is an asset protection attorney with LayRoots.  Learn more abo...

Love it or hate it, social media is where you need to be to get noticed by modern consumers. Gyi Tsakalakis chats with Michelle Fonseca-Kamana and Adam Juratovac about their session on developing your online presence to strengthen your credibility and reach new clients. Tune in for their thoughts on crafting entertaining, educational, and empowering content. Michelle Fonseca-Kamana is the Founder...

How much can we really get done in a day? Christopher Anderson talks with Clio presenter Olivia Vizachero about how to become a consistent, confident manager of your schedule. Olivia explains why we so often struggle to plan a realistic schedule and gives tactics for proactive, accurate planning techniques that help you achieve your goals. Olivia Vizachero, a former BigLaw commercial litigator and...

“A great client experience should be at the core of what you do.” – Geeta Daswani, winner of the Excellence in Client Service Reisman Award, talks with podcast host Patrick Palace about her firm’s best practices for thoughtful and efficient client interactions. Geeta explains how careful listening and good communication can help any business provide a great customer experience.  Geeta Daswani is f...

Reisman Award winner Andrew Rudder talks with host Patrick Palace about his path to becoming a lawyer, including some of the unique experiences and challenges he has faced as a black attorney. Andrew shares his passion for social justice and his hope to provide greater access to justice for people of color. Andrew Rudder is founder of Rudder Law, a Canadian firm focused on Catastrophic Impairment...

If you’re working way more hours than you want to, it’s time to hire someone new! Hiring another lawyer for your firm lightens your load, lessens the likelihood of burnout, and makes you more money. Sounds like a win all around. Kristin Tyler shares insights on current hiring trends and outlines how to connect with the right talent for your team.  Kristin Tyler is co-founder and chief brand office...

The pandemic was a driver for change in justice systems around the globe, but one court’s innovative and inexpensive approach is worth a closer look. Judge Scott Schlegel manages what may be one of the most advanced courts in the United States for delivering justice online. Tune in for his tips on how any jurisdiction in the country can modernize its justice system for under a thousand dollars. Go...

Strategic messaging helps your community understand why they want you to be their lawyer. Tune in to Laurence Colletti’s conversation with Camille Moore and Phillip Millar to learn how to take the plunge into online content creation and grow your brand. They discuss the pitfalls of unapproachable marketing and share tactics for sharing your authentic self through social media, video, podcasts, and...

Creating a happy path from intake to invoice makes firm processes easy and efficient, but how do you get there? Hosts Laurence Colletti and Stephanie Everett talk with Adrian Francis and Raquel Trinidad about getting paid without the hassle. They outline the importance of meeting clients where they’re at, embracing flexible billing strategies, and using online billing for quick and easy payments....

Avoiding busywork should be at the top of your to-do list, and automation is the best solution. Foojan Shabrang and Scott Hamilton offer tips for getting started with Zapier to smooth out your workflows. Foojan Shabrang is a Junior IT Specialist at Clio.  Scott Hamilton is a Data Migration Specialist at Clio.   Learn more about your ad choices. Visit megaphone.fm/adchoices

Even small firms can use PR to their advantage. Joe Patrice talks with Pamela Smith about her packed session at ClioCon to learn more about PR strategies for firms of any size. They discuss the importance of honing your message to build a specific brand and how to reach out to your target audience through PR campaigns, media exposure, and more.  Joe Patrice is an editor at Above the Law.  Pamela S...

Bad decision making is a very human problem, but that doesn’t mean we can't override our natural tendencies and make successful choices. Host Stephanie Everett taps into Nika Kabiri’s insights on science-based decision strategies. They discuss Nika’s work at Clio and run through helpful decision making tactics for both your personal and professional life.  Stephanie Everett leads the Lawyerist com...

Tips abound for both seasoned and beginner legal bloggers! Tune in for Teresa Matich, Iffy Ibekwe, and Kevin O’Keefe’s discussion on how blogging can help attorneys broaden their reach and promote firm growth. They share advice for understanding your audience, dispel common myths about writing, and give practical tips on crafting engaging, useful blog posts for readers.  Teresa Matich is senior co...

Data contributed by tens of thousands of legal professionals has given us new insights into the workings of today’s law firms. Laurence Colletti talks with Joshua Lenon and Rio Peterson of Clio to learn more about the findings of the 2022 Legal Trends Report. They discuss how trends have changed between their pre- and post- pandemic data and examine how current events (i.e. a potential recession,...

Why start your own law firm? –Freedom, a creative business model, providing a unique client experience… and the list goes on! Sharing highlights from their panel discussion, Austin Pantaleo, Lindsey Egan, and Joe Gibson talk through vital lessons learned while starting up their law firms and give their top strategies for success as a solo attorney. Austin Pantaleo is manager of Demand Generation a...

To move away from the death penalty as a country, the public needs be able to see inside the process and understand its effects. Sister Helen Prejean has dedicated much of her life to ministering to those affected by the death penalty, from death row inmates to guards to families of murder victims, and has worked to help the public and the church change their thinking on this issue. Michael Semanc...

Hurdles in our legal system have long been responsible for perpetuating the justice gap, but new research and experimentation seem to be leading to much-needed change. From TECHSHOW 2022, Laurence Colletti talks with Lori Gonzalez and Damien Riehl about their talk at the conference on improving legal service delivery through regulatory reform.  Lori Gonzalez is founder and CEO of RayNa Corporation...

Your law firm is a business, so it's in your best interest to treat it like one. That means – focus on developing your marketing strategy. Gyi Tsakalakis chats with Conrad Saam and Jeana Goosman about targeting the right market with the right process to grow your law firm.  Gyi Tsakalakis is founder of AttorneySync and co-host of Lunch Hour Legal Marketing. Conrad Saam is founder of Mockingbird Ma...

Host John Strohmeyer is joined by two of this year’s four 60 in 60 presenters, Gyi Tsakalakis and Jeannine Lambert to discuss what they’re bringing to the hour-long session on the latest hot tech, Gyi’s hug/handshake/fistbump dilemma, and Jeannine’s awkward post-isolation conference moments.  John Strohmeyer is an international tax and estate planning attorney and host of the Five Star Counsel Pod...

As the pandemic necessitated major tech innovations in the legal system, courts had to work hard to facilitate the continuance of justice. Host Joe Patrice chats with Judge Scott Schlegel about the process of moving to virtual proceedings, how they’re doing now, and what tech was most helpful along the way. Joe Patrice is an editor at Above the Law.  Judge Scott Schlegel presides over a progressiv...

Administrative tasks seem like a time suck to many lawyers, but technology can help fix that! John Strohmeyer welcomes Ivy Grey and Jon Tobin to talk about their TECHSHOW session on using tech to make administrative work easy and efficient. They discuss the balance between automation and the human element in your law firm and how to ensure a positive client experience.    John Strohmeyer is an int...

The legal industry is often guilty of siloing itself, and, thereby, neglects to consider how its service delivery could be measured in comparison to adjacent industries. Host Joe Patrice talks with Jack Newton and Kimberly Bennett about the importance of analyzing other industries’ approaches to business to strengthen your law firm and provide a better customer experience.  Joe Patrice is a senior...

Following the NCBP Virtual Midyear Meeting, Carl Smallwood hosts Chief Justice Bridget Mary McCormack and attorney Stephen Younger in a conversation highlighting their individual views on the justice gap, current regulatory innovations, and whether recent changes preserve the core values of the legal profession. Carl Smallwood is NCBP Past President and Executive Council member, and director of th...

Good decisions help lead us where we want to go, but that doesn’t mean it’s easy to make the best determination when faced with a choice. Patrick Palace talks to Nika Kabiri at the NCBP Virtual Midyear Meeting about the scientific research behind decision-making processes and how bar leaders can implement this multi-disciplinary knowledge to optimize choices and experience successful leadership. ...

Storytelling is a powerful tool for building influence and trust. Joe Sullivan talks with Ann Marie Houghtailing and Laura Fink about their talk at the NCBP Virtual Midyear Meeting and its takeaways for bar leaders on leveraging personal stories to forge authentic connections with others.  Joe Sullivan is NCBP President-Elect and Executive Council Member, and a partner at Davis, Hatley, Haffeman,...