On the M/A/R/C®

Do you have a word for the new year that frames your goals? In this episode, Merrill shares which word he's choosing for 2026 and the reasons behind it. Music: Three Stories by Blue Dot Sessions

Have you noticed a decline in the level of customer service? In this week's episode Merrill discusses how investing in your team’s customer service skills can boost your bottom line in the year ahead. Music: Walking Shoes by Blue Dot Music Read a transcript of this episode . Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.

For recent high school and college grads, the path into the workforce is looking more unsure than ever. In this episode, Merrill discusses the mindset, the strategies, and the guidance that can help young workers find their footing. Music: Elmore Heights by Blue Dot Music Read a transcript of this episode . Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcr...

What makes a true leader? In this episode, Merrill shares why real leadership is less about titles or authority and more about collaboration and humility. Do you agree? Music: Elmore Heights by Blue Dot Music ⁠ Read a transcript of this episode ⁠. Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.

In business, are you anticipating the future or just reacting to the present? In this episode, Merrill explores what true leadership looks like. Music: Three Stories by Blue Dot Music ⁠Read a transcript of this episode ⁠. Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.

Have you ever stopped to wonder how time changes you? In this week's episode, Merrill discusses subtle shifts in his priorities as he gets older. Have you noticed this about your own priorities? Music: Walking Shoes by Blue Dot Music ⁠Read a transcript of this episode ⁠. Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.

The Dallas Mavericks were on top of the NBA world just a few seasons ago, but that's not the case today. As a lifelong fan, Merrill breaks down the reasons why the Mavericks are coming up short on the court, and expresses hope that they can turn it around. Music: Elmore Heights by Blue Dot Music Read a transcript of this episode . Transcripts are powered by Wordibly -  Delivering fast, accurat...

Who is someone you've met or a speech you've heard that changed your life? In this week's episode, Merrill shares about a recent incredible experience that left a lasting impression. Music: In the Back Room by Blue Dot Sessions Read a transcript of this episode . Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.

Have you ordered in a drive-thru with AI? In this week's episode, Merrill shares his thoughts on a recent experience with ordering through AI. Music: Three Stories by Blue Dot Sessions Read the transcript. Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.

Sometimes a small change is all it takes to see big results. In this week's episode, Merrill shares how one retailer leverages idle time to boost revenue. Music: Three Stories by Blue Dot Sessions Read the transcript. Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.

We should never underestimate the impact of simple gestures on customer loyalty. In this week's episode, Merrill shares a recent experience that left quite the impression. Music: Elmore Heights by Blue Dot Sessions Read a transcript of this episode. Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.

Each baseball player in the Majors gets to add their own style to their at-bat with a choice of walk-up song. Have you ever thought about what yours would be? In this week's episode, Merrill shares his own top three choices. Let us know yours! Music: Elmore Heights by Blue Dot Sessions Read a transcription of this episode . Transcripts are powered by Wordibly -  Delivering fast, accurate marke...

Good customer service is good business. In this week's episode, Merrill shares about a recent experience in order to underscore the importance of a well-run customer service department in relation to a company's success. Music: Walking Shoes by Blue Dot Sessions Read a transcript of this episode . Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcrip...

What are some inventive ways you've found to increase sales? In this week's episode, Merrill ponders if a recent inconvenience was actually part of a bigger business strategy. Music: In the Back Room by Blue Dot Sessions Read a transcript of this episode . Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.

Everyone makes mistakes. What matters is how we handle the situation. In this week's episode, Merrill discusses how to turn a mistake into a catalyst for better success. Music: Elmore Heights by Blue Dot Sessions ⁠Read a transcript of this episode ⁠. Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.

How big is your list of things you want to do when you have the time? In this week's episode, Merrill talks about changing your mindset to make things happen. Music: Three Stories by Blue Dot Sessions Read a transcript of this episode . Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.

What are your secrets to winning a game, securing a project, or snagging a candidate over the competition? In this week's episode, Merrill shares why the answer is as simple as A B C. Music: Walking Shoes by Blue Dot Sessions Read the transcript. Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.

What are some fun memories you've experienced while going through old stuff? In this week's podcast, Merrill shares about something he wrote decades ago. Music: Elmore Heights by Blue Dot Sessions Read a transcript of this episode ⁠. Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.

In this week's episode, Merrill talks about the significance of the number 2.58. Can you guess what it means? Music: In the Back Room by Blue Dot Sessions Read a transcript of this episode . Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.

What is a milestone that you're proud of? In this week's episode, Merrill talks about some impressive streaks and what it takes to set and achieve such goals. Music: Walking Shoes by Blue Dot Sessions Read a transcript of this episode . Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.

Is LeBron James going to be traded from the Lakers? In the week's podcast, Merrill breaks down where he thinks James will be playing and why. Music: Elmore Heights by Blue Dot Sessions Read a transcript of this episode . Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.

Are you good at staying in your lane when the situation calls for it? In this week's episode, Merrill shares about a recent experience where he went against his inclinations in order to create a better experience for someone else. Music: Three Stories by Blue Dot Sessions Read a transcript of this episode . Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research tra...

How would you describe Jerry Jones in a word? In this week's podcast, Merrill shares his observations about the billionaire owner of the Dallas Cowboys. Music: In the Back Room by Blue Dot Sessions Read a transcript of this episode . Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.

How do you define strength? In this episode, Merrill shares about the strongest person he knows, and what the many ways that they embody strength. Music: Walking Shoes by Blue Dot Sessions Read a transcript of this episode . Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.

The first half of 2025 is behind us - how are you doing? In this week's episode, Merrill shares his thoughts on the importance of conducting a review to help shape the rest of 2025. Music: Walking Shoes by Blue Dot Sessions Read a transcript of this episode . Transcripts are powered by Wordibly -  Delivering fast, accurate marketing research transcripts in 48 hours or less.