Offloaded - The Travel Industry Podcast

Series 2 is here! In this first episode Richard Taylor and Ann-Catherine Jones were joined by Sonia Jones and Shelley Brice , in their first appearance since featuring in multiple episodes Richard's Travel Community Hub webinars back in 'those times'. Their advice during those webinars helped many hundreds of advisors and assorted travel people keep it together and plan for revival,...

In the final episode of the first series Richard and AC were joined by Tamara Kobiolke , to discuss hotel representation and why everyone should have a 'hero in their back pocket.' TK illuminated us on how advisors can best utilise her and folks like her to 'sprinkle the fairydust' onto a booking to make magical things happen, and in turn ensure clients keep coming back.  Her b...

Richard and AC were joined by journalists Myles Stedman and Honida Beram to discuss the rightful place of influencers within the travel industry. Myles started all this off with an article entitled " Why The Travel Industry Should 'Cancel' Influencers ", which led to Honida - aka Honey, of Cruising With Honey and an influencer in her own right - responding to it. And that has l...

"If you don't do it, it just does not get done". Richard Taylor and Ann-Catherine Jones were joined by  Nicola Strudwick for this episode that talks about the unique needs of regional travel agents and advisors. Nicola's job title is General Manager Sales at Travellers Choice, a national retail travel group whose independent member travel agencies are the only shareholders. The...

Richard Taylor and Ann-Catherine Jones meet Travel Agent Achievers (TAA) founder Roslyn Ranse about elevating the profession of the travel advisor. As the first frontline travel advisor to come onto the show, we were interested in Ros’ take on the current state of play in the industry and the new dominant force that is the mobile travel advisor. Ros also tells about her motivation to start her lea...

Richard Taylor and Ann-Catherine Jones speak to CLIA's Head of International Training & Development , Peter Kollar . We wanted to get Pete's take on the cruise industry and his rather large influence on how cruise is positioned and sold to consumers. Whilst doing that we found out he is a former primary school teacher than ended up traversing the globe on cruise ships dressed in leot...

Richard Taylor and Ann-Catherine Jones are joined by travel industry doyenne Fiona Dalton for a discussion on, well, a great many things.  Fiona is the General Manager Australia & New Zealand for Virtuoso Travel, the 'leading global network of travel agencies specializing in luxury and experiential travel', in their own words. For all our episodes, visit https://podcast.travelcommuni...

"A Problem Shared" Richard Taylor and AC Jones speak to Platinum Travel Group CEO Andy Buerckner, for very frank discussion on the trauma the industry is still carrying, and how he's rebuilding his business after the pandemic. In June 2020, Andy made a post on LinkedIn entitled 'It's Time To Say I'm Struggling', that received huge feedback and led to the piece be...

"There IS such a thing as a free lunch" Richard and AC are joined by the founder iFlyFlat, Steve Hui, to uncover the secrets of his unique business that helps travellers effectively collect and use airline and credit card points to fly in business class. Steve gives us an industry insider lesson on both status and points, and explains why he has the highest booking fees of any travel age...

Offloaded is a new podcast for the Australian travel industry, presented by Richard Taylor and Ann-Catherine "AC" Jones.  Leadership and Love - Part 2 Richard and AC are joined again for Part 2 of the interview with AFTA (Australian Federation of Travel Agents) CEO, Dean Long.  In Part 2 we discuss our industry's impact on government and how that might continue. We also cover the im...

Offloaded is a new podcast for the Australian travel industry, presented by Richard Taylor and Ann-Catherine "AC" Jones.  “Leadership and Love” In this opening episode Richard and AC are joined by AFTA (Australian Federation of Travel Agents) CEO, Dean Long. With the arrival of 2023 and the prospect of the first full calendar year of travel since Australian borders reopened, it’s a great...

Richard Taylor and Ann-Catherine Jones present Offloaded, the podcast launched in 2023 that charts the progress of a recovering Australian travel industry. This is the trailer episode to get things going. AC and Richard introduce themselves and explain the concept of the podcast, to avoid boring you at the start of every episode :) Offloaded is a Travel Community Hub production. For more informati...