NetSupport Radio

In this episode Kat interviews Victoria Lynch.  Victoria is a chronically online Social Media coordinator with experience managing socials for software, construction, hairdressing and hospitality sectors. When she’s not working she’s usually hanging out with her four-legged bestie, Buster. Here are some of the questions we asked Victoria: Can you please introduce yourself and tell us about your ro...

In this episode Kat interviews Heather Vaters and Katharine Vafaei.  Heather has over 30 years experience in the IT industry, securing the trust of both national and international companies and works diligently to build and maintain strong client relationships. When she isn't at the office, Heather wields paint brushes and power tools, renovating and decorating a Century home with her husband...

In this episode Kat interviews Alexandria Davis.   Alexandria serves as a Customer Experience Manager at NetSupport Inc. Starting at NetSupport in 2022, Alexandria is a valued team member that consistently exceeds her goals in retention, collaborates with her team to ensure customer success and attends technology conferences to spread awareness, connect with customers and provide demos. She believ...

Aurea is  dedicated to driving new business growth and supporting existing clients. Her role involves expanding product usage, introducing new solutions that align with clients’ business objectives, and addressing their evolving needs. She began her career in sales and eventually transitioned to the educational sector, working for a company committed to fostering a love of reading and learning. Ne...

In this episode Kat interviews Vineela Pappu.  Vineela is an accomplished DevOps Engineer at NetSupport, dedicated to enhancing software delivery through automation and process optimization. She specialises in building and managing CI/CD pipelines, overseeing infrastructure across multiple global regions, and maintaining high standards of security and scalability. With a strong foundation in softw...

In this episode Kat interviews Latoya.  Latoya is a regional account manager at NetSuppport Inc. for the Northeast region. Her favorite NetSupport solution is classroom.cloud, as it supports schools’ abilities to empower their staff, students, and families from anywhere. Latoya is inspired by the impact of technology within all learning environments, including training, and staff development acros...

Episode 9  – Rachel Edwards, Product Services Testing Analyst  In this episode Kat interviews Rachel Edwards.  Rachel is a software tester at NetSupport, working alongside the development team to release the best possible product updates in a timely manor. Rachel started her journey in tech as an apprentice at Firebrand, then worked in IT support and management before moving into testing. Outside...

Rosalina is a dynamic professional with a diverse background spanning business, education, sales, and now, technology. With over a decade of experience, Rosalina has played a pivotal role in helping companies develop and expand their market share across North and Latin America. Her tech journey began in 2021 at NetSupport, as the Channel Manager for LATAM, driving success in the region. Fuelled by...

In this episode Kat interviews Emma Shorrock Emma has been an administrative professional for almost 20 years, with experience across the Financial Services, Retail, Logistics and most recently the tech industry – She has had the pleasure of working at NetSupport since October 2022.  Outside of work she is an avid (yet slow!) runner, having recently completed her very first ultra.  She also enjoys...

There aren’t enough women working in the tech industry and all too often the ones that are, aren’t being seen and appreciated for the work they do. Role models are a huge part of attracting more women into the industry and so, in this new series, Community Engagement Manager, Kat Cauchi, interviews women in tech. She asks them about their roles, what it’s like to work at a technology company (chal...

Introducing a brand new podcast series, ‘Her Tech Life’ There aren’t enough women working in the tech industry and, all too often, the ones that are aren’t being seen and appreciated for the work they do. Role models are a huge part of attracting more women into the industry and so, in this new series, Community Engagement Manager, Kat Cauchi, interviews women in tech. She asks them about their ro...

Episode 2  – Clare Elliott, Group Financial Controller  In this episode Kat interviews Clare Elliott.  Clare is the is the Group Financial Controller at NetSupport, with a passion for all things finance, business and operational excellence. Shortlisted for CFO Of The Year 2022 by Women In Finance Awards, winner of Best Financial Planning Service in 2019, a Fellow member of both the ACCA and AAT, a...

In this episode Kat interviews Babita Panja, Product Developer Babita is a creative product developer with expertise in Angular and JavaScript, who also has a passion for dancing, painting, and travelling. Here are some of the questions we asked Babita: 1. Can you please tell us about your role at NetSupport and what it involves? 2. Who are you outside of NetSupport? 3. How did you get into your r...

Al joins Rachelle Dené Poth at ISTE 2024 to hear all about how to to teach with AI and incorporate it into classrooms.

Maggie is joined by Britney Blackwell, who hosts the podcast "The Resilient Teacher", to discuss teacher burnout and how to avoid it. Britney says that the main reason teachers are burnt out is because they have too much added to their plate. They are expected to constantly be available to students and parents through emails and technology, and they have to deal with a lot of administrat...

Maggie is joined by Josh Stock, a middle school English teacher from Santa Fe Middle School at ISTE 2024. Josh and Maggie talks about the benefits of using video creation in the classroom and give teachers some tips on how to get started. Here are some key points: Benefits of video creation: - Students are more engaged when they are creating something. - Video creation helps students see the pract...

Al catches up with Matthew Woodruff, who works on Open Educational AI, to discuss the benefits and challenges of AI in education. Matthew highlights that while Generative AI (Gen AI) has received a lot of attention recently, it is important to focus on the bigger picture of how data can be effectively captured, collected and analyzed for educational purposes. He emphasizes that AI should be used e...

Al catches up with Evo Hannan to learn more about sustainability education. Evo discusses his work on the SDGs (Sustainable Development Goals) and climate action in schools. Evo discusses his passion for SDGs and how he came up with the idea for the design for the SDG project, and how he works with schools across the UK to promote sustainability goals. Evo highlights how meeting people from all ov...

Maggie is joined by Matthew and Jess from the The University of Melbourne to discuss inclusive esports programs in schools. Jess and Matthew are conducing research to understand the gaps in regional and rural areas around resources and infrastructure of and how they can help remove some of those barriers for schools and families, helping students to have equity learning experiences whilst enjoying...

Al and Jaime Donally catch up at ISTE to discuss AI and XR in education. They discuss how XR and AI are both evolving fields and how AI can help eliminate limitations in creating 3D assets for the metaverse. Jaime talks about how AI and XR are being used in schools to curate and personalize learning experiences, via VR headsets and iPads for augmented reality in classrooms.  They also explore the...

Maggie from NetSupport joins Phil Hintz from Niles Township School District at ISTE to discuss the use of Artificial Intelligence (AI) and Augmented Reality (AR) VR in education. Phil talks about the challenges of implementing AI in schools, and one concern is that AI might be biased because of the data it’s trained on. To mitigate this, Phil suggests asking vendors questions about their data priv...

Al is joined by Vicky Davis, aka Cool Cat Teacher. Together they discuss the ethical use of AI in education. The key takeaways are: - AI is a powerful tool that can be used to save teachers time, but it should not be used without supervision. - Teachers need to be aware of the limitations of AI and how to use it effectively. - AI should not be used to replace teachers, but rather to supplement the...

Maggie is joined by Deanna Bledsoe who runs a program called Kai Coders. Kai Coders is a program that teaches coding to elementary school children in a way that is fun, inclusive, and accessible. Hear Deanna discuss her background in IT and how she started Kai Coders as a way to teach her daughter and her Girl Scout troop about coding. She also discusses some of the cool projects that her students...

Insights with NetSupport – Bett 2024 edition: Becky Keene – Minecraft, AI and eSports in education Welcome to this special Bett 2024 episode of 'Insights with NetSupport'! In this interview, NetSupport’s Head of Education, Mark Anderson, sits down with Becky Keene, Director at i2e and a former teacher and school leader, to talk about our current attitude to AI in education and how it may...