Yanique Grant, Customer Experience Strategist, Entrepreneur

Navigating the Customer Experience

Business EN ↓ 132 episodes

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

Author

Yanique Grant, Customer Experience Strategist, Entrepreneur

Episodes

151: Stand Out from the Competition - Your Guide to Create and Deliver Remarkable Experiences with Dan Gingiss 23.11.2021 27:08

Send us Fan Mail Dan Gingiss is an international keynote speaker and customer experience coach who believes that a remarkable customer experience is your best marketing strategy. His 20-year professional career spanned multiple disciplines, including customer experience, marketing, social media and customer service. He held leadership positions at McDonald's, Discover and Humana. Dan is the...

150: Insights on Delivering An “Elite” Experience to Clients with Nathan Foy 16.11.2021 23:47

Send us Fan Mail Nathan Foy is founder and CEO of Fortis, nine-time Inc. Magazine honoree as one of America's fastest-growing companies. Fortis provides over 25,000 private, secure trips in 114 countries per year to clientele worth more than half a trillion dollars. These clients routinely ranked Fortis on Gallup surveys as the best in the industry. With offices in Greenville, South Carolina,...

149: Navigating How to Clearly Gain Momentum on Building the Life You Want with Becca Ribbing 02.11.2021 26:15

Send us Fan Mail Becca Ribbing is the author of The Clarity Journal and has been a coach for over a decade. She's on a mission to help people break out of the cycles of uncertainty and struggle that hold them back. She helps women going back forth and with the big, seemingly endless question of what to do next so they can stop going around in circles and finally figure out what they truly wan...

148: Building a Strong Culture Focused on Memorable Experiences with Lucas Root 26.10.2021 29:55

Send us Fan Mail Lucas Root is an accomplished speaker, entrepreneur, author, business success mentor, and founder of SGIC Consulting, which works with clients to build a high-performance strategy and implement that strategy across their businesses to achieve the maximum growth potential possible. With over 19 years of success across banking, technology, investments, health and wellness, athleti...

147: Building a Meaningful Customer Experience – Moments That Matter with Darin Dawson 19.10.2021 22:49

Send us Fan Mail Darin Dawson is the Co-Founder and President of BombBomb , a Human-Centered Communication Platform that enables users to use simple, personal video messages to leverage their best asset – themselves! Darren leads all sales, marketing, customer success and product development at BombBomb, a fast-growing, Colorado-based software company. He's on a mission to re-humanize the p...

146: How To Be Successful Working From Home with Michael Arnold 12.10.2021 29:24

Send us Fan Mail Michael Arnold is the author of the book, Slacking Off: A Successful Way to Work from Home and he wrote it especially for those who are considering to work or are working from home and are seeking a work life balance. He has been a work from home entrepreneur for over 15 years and he's worked with major corporations such as Cox Automotive, Verizon Super Pages, and Major Com...

145: Understanding the Power of Delivering an Amazing Employee and Customer Experience with Jason S. Bradshaw 05.10.2021 25:09

Send us Fan Mail Jason S. Bradshaw is a global strategic adviser to C-suite executives and start-ups, a keynote speaker on customer and employee experience, digital transformation and leading through crisis. He has led transformative change with some of the most recognizable brands like Target, Fairfax and Volkswagen. Delivering phenomenal customer-centric growth including over 200% increase in...