My Favourite CX

For this episode of My Favourite Customer Experience we are joined by Hannah Hickinbotham, host of the Full of Beans podcast. Hannah is an eating disorder specialist & advocate whilst also providing social media mentoring to a range of professions. To connect with Hannah, head to her LinkedIn https://www.linkedin.com/in/hannahhickinbotham/ or check out the Full of Beans website https://www.wea...

The better half of Holt CX Consultancy, Georgia Holt joins the podcast this week to talk about how neurodiversity can make a big difference to how you experience things as a customer. During the podcast Georgia mentions the Neurowild Shift; I see you, I hear you, I get you. You can find more of their resources at https://www.instagram.com/neurowild_ For more information about Holt CX Consultancy &...

We are joined by Chris Dardis from SVL Business Solutions for this week's podcast. Chris tells us about his career journey from starting as an apprentice to now heading up SVL's CX Consultancy. Learn more about Chris & SVL via the following links; https://www.linkedin.com/in/chris-dardis-02524a13/ or https://www.svlbusinesssolutions.com/ For more information about Holt CX Consultancy & the...

My Favourite CX returns with our guest this week, Faris Aranki from Shiageto Consulting. The episode took place from a hotel, which is ironic as Faris then shared with us an awesome experience he had when practically living from one! If you want to learn more about what Faris & the team at Shiageto does, head to https://www.shiageto.com/ or connect with Faris on LinkedIn https://www.linkedin.c...

In this episode we are joined by the wonderful James Diel from Capacity who talked about where they are seeing changes in the CX landscape at Capacity before sharing a great shopping experience. To connect with James head to LinkedIn: https://www.linkedin.com/in/james-diel-aa0b089/ For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or...

Max Ball from Forrester joined us on this episode of My Favourite CX to share his experiences as an analyst looking after the Customer Experience & Conversational AI space. We then got talking about a wonderful experience he had whilst holidaying in Europe. To connect with Max head to https://www.linkedin.com/in/max-ball-244932/ , or to read his latest work - https://www.forrester.com/blogs/cc...

Welcome to the latest episode of the My Favourite CX podcast where we were joined by Laura Bassett of Techfluency. Laura worked across the customer experience landscape in a number of marketing roles before starting up Techfluency and becoming a Fractional CMO. To learn more about Laura & Techfluency, head to either LinkedIn at https://www.linkedin.com/in/lauralbassett/ or https://techfluency....

Welcome to the latest episode of the My Favourite CX #podcast where we were joined by Olly Hobson from CloudAX, who are changing the way we approach #customerexperience & want to ensure no one is ever placed on hold! For more information on CloudAX, head to https://www.cloudax.uk/ or follow Olly on #linkedin at https://www.linkedin.com/in/oliverhobson/ . For more information about Holt CX Cons...

Joining us for this episode of the My Favourite CX #podcast is Ben Hill from Ask More Coaching. Ben recently left the customer experience section to become a coach & mentor for people who are feeling stuck, overwhelmed or disconnected. We talk about his combined experiences of both CX as a technology & how he now sees it in the world of coaching & where the two meet. He then shares a r...

For this episode of the #podcast we are joined by the wonderful Garry Gormley from FAB Solutions to talk about what he is seeing in the world of customer experience, his recent experiences on becoming a Non Executive Director & he shares a delightful customer experience. To learn more about Garry, head to https://www.fabsolutions.co.uk/ For more information about Holt CX Consultancy & the...

Anthony Lindsay joins My Favourite CX to talk about what he is seeing in the entrepreneurial space & the opportunities that small businesses & startups have to create exceptional customer experiences. He then shares a wonderful experience he has had from a well known high street brand. Find Anthony on LinkedIn via: https://www.linkedin.com/in/anthony-lindsay-cemap/ His latest book "A Mortg...

Craig Gironda is a veteran of the customer experience industry & has helped form many careers through his mentoring & nurturing leadership. He joins My Favourite CX to talk about how Vertical Communications are changing the way that partners offer customer experience capabilities to their customers, including a story of how technology has brought immense gains for a US local authority. Fin...

We're excited to welcome Craig Stoss to My Favourite Customer Experience. Craig is an industry veteran of support & success teams. He joins us to talk about what he is seeing in the world of CX & share a delightful experience he had when he was over in the UK recently. You can learn more about Craig by connecting with him on LinkedIn , or checking out the stoss.ca website or Kodif . Wantin...

Another week & another wonderful customer experience shared by Sarah Caminiti. Join us for 20 minutes as Sarah shares her insights from the world of CX & tells us all about what happened when she needed a new refrigerator. Sarah is the host of the Epochal Growth podcast , a CX Leader & a leader within the Elevate CX community. For more from Holt CX Consultancy, check out our YouTube ch...

Andy Moorhouse returns to share a favourite customer experience of his & how it made him feel. To follow Andy's work, connect with him on LinkedIn: https://www.linkedin.com/in/andymoo/ For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk

We were joined for the first of two parts by conversational intelligence guru Andy Moorhouse. Andy shared some fascinating insights from the world of customer experience from what he is seeing in the enterprise space. The best place to follow Andy's work is via LinkedIn, where he frequently publishes studies: https://www.linkedin.com/in/andymoo/ For more information about Holt CX Consultancy &...

Joining us this week to talk about their favourite customer experiences is Andrew Rios, a 30 year veteran of the CX industry. Andrew shares a couple of wonderful stories from a couple of difference perspectives & what made them special to him. Andrew can be found on LinkedIn here & the Elevate community is here . For more content from Holt CX Consultancy, including weekly technology demons...

This week's guest sharing one of their customer experience highlights is Conor Pendergrast from customersuccess.cx. Conor shares a wonderful story with us from a recent flight & his insights from working in the world of CX. Conor's newsletter can be found here & Conor is also on LinkedIn here . For more content from Holt CX Consultancy, including weekly technology demonstrations, check out...

Join host Chris Holt for the inaugural episode of My Favourite CX, a window of positivity from the world of Customer Experience. This week's guest is James Parkin, who tells us all about a personal highlight of his recently, To learn more about James, visit https://www.linkedin.com/in/jamesparkin/ or https://www.ellisoncoast.com/. The CC CX Update podcast can be found here: https://www.youtube.com...