Multifamily Unpacked

Last week in the Report we shared about many of the biggest stories in multifamily. Since then, we heard from Dom Beveridge, founder of 20 for 20, multifamily thought leader and friend of the pod. Dom came on to a new format of Multifamily Unpacked, The Response, and shared his insights on what's happening in litigation and legislation, particularly in Colorado. Read Dom's most recent bl...

Welcome back to The Report. This month Tyler Christiansen, CEO of Funnel, and Alex Howe VP of Marketing + Growth at Funnel will discuss:  NMHC annual recap The Greystar Wood partnership + the rise of mega managers The record supply of new apartments coming online BILT’s valuation Rent reporting and credit scores Fraud’s costly spike Multifamily goes mainstream news + ongoing class action suits The...

Leverage AI for good. The good of your teams, your management, and your renters.  See how recent advancements in AI, like Chat-GPT, can create optimal renter experiences, give teams a hand, and equitably help renters find their next home from the people who actually build AI every day, and with it, multifamily’s future.  Tune in to hear Jess Groff VP of Product, Mallory Sheibley Product Manager, a...

Jerry Davis, the former COO at UDR, and affectionately known as the godfather of centralization joined Tyler Christiansen on the podcast today to kick off Season 3 of Multifamily Unpacked.  They discussed UDR’s journey through centralization and the new operating model as well as the opportunities that operators have now for incremental revenue, and costs savings by operating with greater efficien...

ICYMI: on Monday we kicked off 2024 with 4 predictions from John Helm, Founder + Principal at RET Ventures, and Tyler Christiansen CEO of Funnel.  From flat rent growth, to AI creating meaningful work, to multifamily being in mainstream news — you don’t want to miss out.  About John: Prior to founding RET Ventures in 2017, John was a Venture Partner with DN Capital in Munich, Germany. Before that,...

The Report, which is about the biggest news in multifamily, is out.  Today, Tyler and Alex discuss: The Forum Negative rent growth Amazon's new partnership which will allow customers to buy a Hyundai in a few clicks next year Junk fees How renters are using TikTok to defraud Landlords A development in the class action suits In this episode, we referenced:   The Forum. This article by 20 for 2...

Jessica Anderson, SVP of Operations, Essex Property Trust breaks down the long-standing API challenges between software solutions, and the multifamily industry’s long-overdue move to the new operating model.  Learn about Essex's approach to save teams’ time, provide meaningful careers, and take care of prospective renters and current residents. About Jessica Anderson:  As Senior Vice Presiden...

Connecting job-ready talent with multifamily talent needs No better way to kick off Giving Tuesday than with David Williams, CEO of Entryway .  Entryway is a national nonprofit that transitions at-risk individuals and families facing homelessness to economic self-sufficiency through career training, employment, and housing opportunities in partnership with the multifamily industry.  HOME by Funnel...

The most powerful and useful piece of technology you roll out to your teams can still fail if your teams hate using it.  Here’s a top-secret product development recipe: listen to the end users of your product to learn how you can make the user experience better.  Tune in to hear Jess Groff VP of Product, Chris Brennand Director of Product Design, and Andrew  Harmon Sr. Product Designer describe ou...

Welcome back to The Report. Here are the five biggest multifamily news stories in the past month:   1. WeWork goes bankrupt   2. Fed pauses on rate increases   3. Yardi waves ACH fees 4. The White House is looking at junk fees 5. Airbnb + longterm rentals The biggest BONUS news story: What everyone was talking about at OPTECH with Brent Williams Chief Insider at Multifamily Insiders and Dom Beveri...

Listen to a candid conversation between two multifamily friends Johnny Hanna CRO at Funnel, and Matt DeGraw CEO at Bridge Property Management.  They talk about everything from dancing 🕺, to thoughtfully creating a great renter and team experience.  Listen wherever you get your podcasts. About Matt: Matt DeGraw serves as Senior Managing Director at Bridge Investment Group, Chief Executive Officer...

Typically to announce new funding, companies take out a billboard in Times Square or waste money on a vanity project.  BUT! Renter-centric is more than a tagline– it’s our ethos. We create products to serve renters, so we wanted to do something to give back to our core audience and spend time talking with (and giving away free funnel cakes to) renters. Listen to hear what real renters had to say a...

Veritas is asking the hard questions.  Tune into this candid panel discussion about what processes every community should automate, the new operating model, and OPTECH.  As you know, employee hiring and turnover rates have caused many operators to declare reducing site team workload a critical 2023 initiative.  But where should operators focus to get fast and lasting efficiencies?  Listen to this...

Tune in to hear:  Tyler Christiansen’s take on recent multifamily news, and predictions on what you’ll hear at OPTECH. Alex Howe opine on the sad state of Delta Airlines’ recent changes and why valuing the customer experience is paramount.  Listen on Apple Podcasts, Spotify, or wherever you get your podcasts.  To stay up-to-date follow Funnel on Linkedin and connect with Tyler there, too. 

“I want to build more housing, and use that housing more flexibly.” — Jesse Stein The lines between hospitality and multifamily blurred even more with Airbnb's recent announcement of long-term rentals . But the underlying truth is: renters want subscription-based flexible living. In this podcast, Jesse Stein, the Global Head of Real Estate at Airbnb, shares his experience coming from the hosp...

How to be the best place to work, in any industry, for anyone.  Alex O’Brien, CEO of Cardinal Group and co-founded the company with the goal of being the best place to work, in any industry, for anyone. The proof: Cardinal has been voted a Best Place to Work seven times. Cardinal believes in adopting new technology to provide team members with the skills they need to be relevant and successful in...

Our final episode of season one features Mike Brewer– a multifamily veteran and  Chief Operating Officer at RADCO Residential. Mike is passionate about people, technology, and real estate. He’s received several industry honors including seven “Property Management Company of the Year” awards under his leadership. He is the founder of The Multifamily Collective , which reaches multifamily profession...

Funnel CEO, Tyler Christiansen, joined IREM’s From the Front Lines podcast to discuss how customer relationship management (CRM) software, and Renter Management Software can advance marketing and leasing goals by delivering an exceptional renter experience, create efficiencies for management, and a more enjoyable associate experience for teams. About IREM For 90 years, our members have made us the...

We usually stay away from other multifamily vendor partner interviews — because the world already has enough echo chambers. But, we are thrilled to share this interview with Jindou Lee, co-founder and CEO of HappyCo, a multifamily proptech company that develops software and service solutions to enable real-time property operations. HappyCo’s origin story begins when Jindou’s own rental properties...

When was the last time you bought a car? If it was more than a couple of years ago it might have gone like this:  A local dealer sells a big, expensive, important product, without much transparency, to a customer and proceeds to never talk to them again.  This is changing. The EV disruption is shaking up car buying to sometimes eliminate the need for the dealership entirely and instead transact di...

Johnny Hanna is a multifamily proptech legend with over two decades in the real estate industry. He’s the co-founder of Entrata where he grew their revenue from 0 to over $100M in annual recurring revenue. After 12 years at Entrata, Hanna co-founded Homie, to disrupt and streamline the home-buying process. Overall, Hanna’s long-term focus is on helping real estate industry professionals solve long...

Dom Beveridge is one of those rare thought leaders in the multifamily industry who goes directly to the forward-thinking sources and asks multifamily leaders what they think, what’s important to them, and what initiatives they’re taking on, rather than reading and repeating other people’s opinions. He’s afforded a unique, front-seat and candid position to learn honest truths. Dom’s held leadership...

This week we did something a little differently than we usually do–we go deep on a short topic on the podcast.  Tyler debunks three of the most common myths about the new operating model.  The myths are: The new operating model is only for companies with geographic densityThe new operating model isn’t for third-party operatorsThe new operating model is too hard. Change takes work and we’re glad to...

Rebroadcast from AIM 2023. Thank you to our friends at the Apartment Innovation and Marketing Conference for allowing us to share this conversation about centralization, and how leading operators are changing the status-quo multifamily operating model.  Centralizing isn’t just for REITs or the biggest players any longer, it’s an opportunity for everyone to lower costs and improve customer service....

John Helm, the founder and partner at RET Ventures created an ecosystem that fuels rent tech product market fit. The involvement of both portfolio companies, and property management companies in the RET ecosystem ensures that RentTech providers create products influenced by end-users to solve the multifamily industry’s toughest challenges.  Helm shares his background and how that influenced him to...