Multifamily Review Podcast

In this episode, Chelsea Kneeland sits down with Jay Baer for a conversation about his presentation at the J Turner Research Summit in December 2023. As the author of the book The Time to Win: How to exceed customers’ need for speed , Baer shares key research findings that show why speed and responsiveness are more crucial than ever in serving customers. Listen in to hear his reflections and key t...

The 2023 ORA Elite 1% list was recently released, and Hanover Companies came out on top for the second year in a row. With 71% of their properties making the list, they are clearly doing something right, and Jim Fenwick, President of Property Management, believes it comes down to their on-site teams. Listen in to hear his insights on the importance of hiring people who understand the importance of...

In this new episode from our Summit Series, Mindy Price chats with Turner Batdorf and Peyton Box about their presentation, Multifamily Mythbusters, at the J Turner Research Summit in December 2023. In their session, Peyton and Turner highlighted three myths relevant to the multifamily industry and presented data to demonstrate whether those myths are confirmed, plausible, or busted. Listen in to g...

How do you provide the best resident experience? J Turner Research’s ORA Power Rankings can answer that question and more. Joseph Batdorf and Nitin Agarwal explain what an ORA score reveals, how companies and properties can use the scores to improve resident satisfaction, and what new awards properties can win for outstanding resident feedback based on category.

The Multifamily Leaders Podcast kicks off 2024 with a series of episodes reflecting on insights from the J Turner Research Summit. First up, Chelsea Kneeland and Marcus Armstrong discuss their research and findings related to prospective renters and the latest trends in their housing search. Listen in to hear what priorities have shifted for prospects, what managers can do to make their communitie...

As we bid farewell to another remarkable year, join us in revisiting the year's most listened-to podcast episode, 'Insights from the #1 Student Housing Company five years in a row.' Join Mindy Price, Clay Hicks, and Aryne Bailey for an engaging discussion on the strategies that set The Dinerstein Companies apart in the world of student housing and learn how they continue to redefine excellence yea...

Steve Sorkin’s career has taken him from Ivy League football to international sales to disaster recovery. As the CEO of 24 Restore, he also became a delegate to the National Apartment Association and Chair of the National Suppliers Council. Steve has great insights into how the NSC can benefit owner-operators, and he offers advice for jumping in with both feet to get involved in associations and b...

In January 2024, the Elite 1% ORA Power Ranking of multifamily properties with the best online reputation in the nation will be announced. In this podcast, Turner Batdorf and Marcus Armstrong discuss this prestigious ranking and what properties who aspire to be featured in it can do to increase their ORA score. Listen in to hear their insights on the importance of transparency, decreasing negative...

For those who work and serve in the multifamily industry, passion matters. Kadi Mancuso Rice calls our work honorable when that passion meets purpose, because we are providing people with homes and building community. But she notes that passion can lead to burnout and fatigue when not implemented strategically. Listen in to hear her insights for executing our passion projects with a plan—and adapt...

Ronda Puryear has spent her career learning from and leading people in the multifamily industry. As the president of MSC and chair of the NAA, she has a wealth of insights to share with those who seek to grow in their own careers and better support their team members and residents. Listen in to learn what she considers the greatest challenges our industry faces today and the great opportunities av...

A news article examined a study on what drives resident satisfaction. Turner Batdorf agrees with many of the findings but has a slightly different perspective on the significance of others. Listen in to hear his thoughts on why excellent maintenance service and communication are so crucial to attracting and retaining your residents.

Todd Thorpe has had a front-row seat to the evolution of TV, internet, and other developing technology in the multifamily space. His insights are helping to shape the future of rental communities, new construction, and value-added properties when it comes to the PropTech features that all generations and demographics want—and expect. Listen in to hear his thoughts on making technology in your comm...

Wendy Rae Walker is a partner with TAM Residential, a 2022 winner of NAA’s Top Employer’s Award. Wendy visits the podcast to share her insights for attracting and retaining talent in these challenging times. Listen in to learn tips for creating a culture of fun, the importance of training, and the one thing you’ve got to be doing to manage talent in your own organization.

In the first episode of 2023, Marcus Armstrong visits the podcast to discuss the qualities that enable communities to make the ORA Power Ranking’s Elite 1%. As competition tightens around this esteemed list, communities must focus more than ever on exceptional customer service and positive reviews. Listen in to gain insight into national trends and strategies to help increase your property’s ORA s...

In this podcast episode, Nicole Patterson discusses J Turner Research’s monthly ORA power rankings. Highlighting the top-performing properties nationally in terms of online reputation, the ORA scores present great opportunities for management companies both on and off the list. Listen in to hear Nicole’s insights for common practices that can help your company excel in online reputation and shine...

Paul Marks is in his fourth year hosting the Multifamily Matters radio show. In this episode, he reflects on memorable guests and insights he has gained through his weekly interviews. Marks also details his work with eConserve to improve the water-efficiency of properties throughout the country.

Toni Blake is known for not only entertaining her listeners, but also motivating them to identify areas for personal and professional growth. In this podcast, she talks to Mindy Price about industry trends she has studied and how to apply those to the daily life of a multifamily community. She also discusses the importance of pursuing a professional culture that is a good fit and how she plans to...

The COVID-19 pandemic presented many challenges for multifamily companies. Moriah Glasgow, Marketing Specialist, formerly of Windsor, reflects on the company’s efforts to embrace technology in order to continue providing excellent care for their teams and residents. She notes Windsor’s goal of ensuring a frictionless ‘online to onsite’ experience for each consumer.

As an industry leader with over 40 years of experience, Rick Graf started as a porter changing lightbulbs and is now president of one of the leading third-party multifamily management firms in the nation. He reflects on his experience throughout the years, and particularly the challenges and lessons learned in 2020, and shares advice for those interested in a career such as his.

For 10 years now, J Turner Research’s Online Reputation Assessment (ORA™) has been a tool to quantify a multi-family property’s online reputation. Through various means, owners and managers can utilize the information gleaned from their ORA™, online reviews, and resident relations to identify opportunities to enhance their online reputation and the experience they provide for their customers.&nbsp...

The year 2020 presented challenge after challenge worldwide. For Stephanie Williams and her team at Bozzuto, the word “challenge” was changed to “opportunity” as they poured themselves into elevating the morale of their Bozzuto family. Listen in to discover what they did that worked, and what they plan to maintain going forward.

In his second podcast, Mike Holmes, President of Easlan Management Company and 2020 NAA Chairman of the Board, talks in-depth about NAA's Diversity and Inclusion initiative and how it can advance the trillion-dollar multifamily industry. He shares tips and advice on what organizations and individuals can do to successfully embrace and practice diversity rather than having it as a mere mission stat...

Jim Wilson, Director of Political Affairs for NAA, joins Mindy Price to discuss his passion for political affairs and COVID-19's impact on multifamily policies. He also details industry members’ role to play and provides tips on how you can be an advocate for the apartment industry during this time.

Greystar’s Executive Director, Jackie Rhone joins Mindy Price on the podcast to discuss the company’s history and journey to expanding internationally. She details some of the differences in property management in the United States versus Europe and how she used that to formulate one successful approach. Lastly, Jackie gives some advice on leadership and outlines her new role with Greystar.

In this truly inspirational podcast, Mike Holmes, President of Easlan Management Company and 2020 NAA Chairman of the Board, shares his journey spanning over 40 years in multifamily —from humble beginnings at US Shelter Corporation to starting a property management company to becoming the NAA Chairman.