Multifamily Media Network

In this episode, Paul Rhodes discusses the topic of realistic maintenance team size versus the long-used one per 100-unit standard. He touches on the emotional nature of this topic and the research conducted by the National Apartment Association. The concept of philosophical razors, such as Occam's and Tarzwell's razors, is introduced to simplify the issue. Paul emphasizes using swag (scie...

In this episode of Decoding Multifamily , Tina Smothers, founder and CEO of Integrated Asset Management, shares her journey in property management and becoming an owner in multifamily. She discusses the importance of taking risks and being bold in the industry. Tina also talks about her experience converting hotels to multifamily and the challenges and opportunities it presents. She shares her ins...

In this episode, brought to you by the Multifamily Media Network , Lissi Daniels is joined by Sade Parker, who shares her journey in the multifamily industry, from her fascination with apartment communities to becoming a leasing consultant. She emphasizes the importance of building relationships and providing a positive experience for potential residents. Sade also discusses the challenges of navi...

In this episode, ⁠Mary Gwyn⁠ discusses the importance of firing employees respectfully and effectively. She shares a personal example of a poor firing experience and emphasizes the need for a well-defined process. Mary provides tips for improving the firing experience, including clear communication in writing, scripting and rehearsing the conversation, and always providing a reason for the termina...

In this episode, Ronald Harrington interviews Alicia Bannister, a general manager in San Diego, about the differences in leasing styles between Kansas City and San Diego. They discuss the importance of personalized approaches, centralized leasing challenges, and onsite teams' competitive advantage. Alicia emphasizes the significance of training and continuous improvement for leasing profession...

In this episode of Decoding Multifamily , co-hosts Suzanne Hopson and Paul Marks interview Andrew Kuhn, Founder and CEO of Sunrise Communities. Andrew shares his journey into the multifamily industry, beginning with single-family properties and transitioning to multifamily in 2017. He discusses the industry's challenges and legislative issues. Andrew emphasizes the importance of doing the righ...

In this episode of Rooms with Ronald, Ronald Harrington is joined by Faith Barker, the marketing manager for Trilogy Real Estate Group. They discuss the value of apartment shopping, learning from mistakes and competitors, revamping websites for better user experience, and the importance of mobile optimization. They also talk about auditing and testing new technology, collaboration between marketin...

In this episode, Paul Rhodes reflects on the importance of constant appreciation and how expressing gratitude should not be limited to just one day. He shares his experience at a restaurant where the genuine service from the server made the evening memorable. Paul then relates this experience to the work of maintenance teams in apartment communities, emphasizing the need for soft skills and caring...

In this episode, Ronald Harrington announces the transition of Rooms with Ronald from a LinkedIn series to a podcast. He shares his excitement about partnering with the Multifamily Media Network and the opportunity to feature industry leaders as guests. Ronald reflects on the origin of Rooms with Ronald, which began as a way to hold himself accountable while shopping apartment communities across t...

In this episode, Mary Gwyn discusses the concept of People's Experiences and their importance in the workplace. People Experience is broader than Employee Experience and requires intentional focus from employers. The host emphasizes the value of employees and provides three gifts to enhance the People Experience: celebrating rock stars, paying employees fairly, and responding quickly to their...

In this episode, host Lissi Daniels introduces the podcast's purpose: to share stories, encourage, motivate, and provide personal insights. The podcast aims to connect with the audience and help them grow and be successful. Lissi shares her background and journey in the industry, highlighting the importance of setting personal goals and celebrating small wins. She emphasizes that the vision st...

In this episode, Paul Rhodes discusses what a good start looks like in property management. He emphasizes the importance of setting expectations and starting on time. He highlights the role of leadership in setting and modeling expectations for the team. Paul shares his experience of having a daily meeting with the property manager to discuss priorities and ensure effective communication between t...