Multifamily Media Network

Domestic violence is more than a personal issue—it’s a societal problem that demands awareness, education, and action. In this powerful episode of The Real Spill, host Katie Spillers teams up with Sam Amato to shed light on the pervasive issue of domestic violence. As we observe Domestic Violence Awareness Month, this conversation uncovers into the alarming statistics, the hidden forms of abuse, a...

What happens when curiosity and adaptability collide with bold decision-making? Meet Sandy Gorie, a dynamic real estate leader whose career path started far from traditional but led to remarkable success. From her unexpected beginnings in social work to becoming a problem-solving force in real estate, Sandy’s story is a masterclass in seizing opportunities, fostering collaboration, and embracing c...

How often do communication breakdowns lead to frustrations, missed expectations, or unresolved issues in the workplace? In this insightful episode of The Maintenance Mindset, Paul Rhodes explores the art of effective communication in both customer service and maintenance work. Drawing inspiration from real-world observations and professional experience, Paul explores the vital role acknowledgment,...

Navigating Customer Experience Across Business Verticals with Kristin Hornberger Ever wonder what it takes to juggle customer experience across multiple business verticals? Today, let’s hear from an industry leader who is blazing trails in healthcare real estate. In this episode of CX Unplugged on the Multifamily Media Network, Gabrielle Gonzalez engages in a powerful conversation with Kristin Hor...

In this rapidly evolving real estate market, integration of technology is opening up new possibilities for leasing and property management. But how do we strike the right balance between leveraging AI and data-driven tools and maintaining authentic human connections? In this insightful episode of Rooms with Ronald, host Ronald Harrington is joined by Lisa Nickerson, CEO and founder of Nickerson Co...

What does work-life balance really mean, especially for maintenance professionals in an ever-demanding industry? In this episode of Beyond the Work, Chris Caramanica is joined by Paul Rhodes to unpack this multifaceted topic. They explore balance, not as a rigid formula, but as a series of intentional choices. Paul shares his experiences with travel, family, and the power of disconnecting to truly...

Multifamily Excellence: Treating Every Home Like a Castle What if every apartment you managed was a castle? In this episode, host Mary Gwyn redefines customer service with a simple yet powerful mindset shift. Mary Gwyn shares a profound lesson inspired by her team member Lisa Bisher, Director of Property Management: Every apartment home is someone’s castle. Whether it’s a luxury unit or a more mod...

Maintenance teams are the backbone of multifamily communities, but the unique stressors of the job often go unnoticed. From high-pressure deadlines to physical strain, these challenges take a toll on mental health. How can workers and employers make lasting changes to address this critical issue? In this episode, Mark Sharp dives deep into the mental health challenges faced by multifamily maintena...

Imagine a world where property management about more than just buildings. It’s about creating lasting relationships with residents. In this episode of PropTech Pulse, host Shelley Robinson sits down with Phil Roselli, founder of LeaseLift, to look deep into the future of resident retention and how cutting-edge technology is reshaping real estate. With AI and machine learning leading the charge, Ph...

What does it take to rise from an entry-level role to leading multi-billion-dollar real estate portfolios? Join host Kelsi Cory as she sits down with John Caley, a seasoned real estate professional whose journey is a testament to the power of persistence, relationships, and passion. From navigating the complexities of investment management to fostering teamwork and collaboration, John’s career sto...

What sets exceptional maintenance professionals apart in a fast-paced, high-demand industry? In this episode of The Maintenance Mindset, Paul Rhodes sits down with Demetrius Rodriguez to explore the untapped potential of emotional intelligence (EQ) in transforming careers, teams, and the overall culture of the multifamily maintenance industry. From building stronger relationships to fostering crea...

Childcare and housing may seem like separate issues but they’re deeply connected in shaping opportunities for families and communities. In this episode of The Real Spill, host Katie Spillers sits down with Tina Belge, owner of Catalyst Consultants, to discuss how accessible childcare can drive economic mobility and housing stability. Tina, with her extensive background in government and nonprofit...

How is technology reshaping multifamily maintenance? In this episode of Beyond the Work, Chris Caramanica chats with Eric Martinez, Director of Maintenance Operations and Asset Preservation at Afton Properties, to uncover the transformative power of PropTech in maintenance management. With 27 years of experience and oversight of 23 properties across three states, Eric shares an insider’s perspecti...

As we approach the end of 2024, it’s the perfect time to pause and reflect on the year’s accomplishments. In this episode of Rooms with Ronald, host Ronald Harrington explores into the importance of assessing performance, celebrating achievements, and preparing for an even more successful 2025. If you’re a leasing professional or involved in property management, this episode will help you harness...

Multifamily Leadership: The Power of a Smile and a Positive Mindset Ever wonder how something as simple as a smile can redefine leadership? It matters more than you think. Mary Gwyn shares wisdom from her mother’s timeless “momisms” that hold incredible value for multifamily professionals. In this short but impactful episode, Mary unpacks the transformative power of a smile — not just for the bene...

CX Unplugged | Pricing Pitfalls & Lessons from Spirit Airlines Welcome to another episode of CX Unplugged, a Multifamily Media Network podcast. I’m your host Gabrielle Gonzalez, and today’s episode covers pricing strategies in multifamily management with a surprising lesson from Spirit Airlines’ recent bankruptcy. Pricing — it’s always on our minds. But here’s the twist: sometimes, being too l...

Optimized | Senior Living Meets Multifamily — Insights from Lacy Jungman and Janet Rosseth Welcome back to Optimized, your go-to podcast for all things multifamily marketing, PropTech innovation, and leadership growth. Hosted by Janet Rosseth, a 25-year multifamily marketing veteran, this episode dives deep into optimizing your personal and professional life by becoming 1% better every day. Today,...

In this episode, Mike sits down with David Perez, a leader at RMR Residential, to discuss leadership, culture, and scaling operations in multifamily real estate. From the nuances of team-building to the complexities of navigating today’s market challenges, David shares invaluable insights that resonate across industries. *The Evolution of Leadership: From transaction finance to leading high-growth...

Culture, Peter Drucker &:The Foundation of Multifamily Success Is your organization's culture thriving, or is it quietly eroding? In today’s episode of 8 Stories, Sharon Cauthen unpacks why culture isn’t just a buzzword — it’s the lifeblood of leadership and strategy. Sharon tackles an oft-repeated phrase you’ve likely heard before: “Culture eats strategy for breakfast.” But did Peter Drucker...

Fraud is notorious for costing the multifamily industry millions, but what if cutting-edge AI and innovation could turn the tide? In this compelling episode of PropTech Pulse, host Shelley Robinson is joined by Caren Maio and Lucas Bourgeois, industry leaders at 100, to tackle one of the thorniest challenges in property management today. From combating fraud to redefining collaboration, Caren and...

In this special crossover episode, Paul Rhodes, host of The Maintenance Mindset, joins Clifton Beck on Did You Know? The Esco HVAC Show. Together, they dive into the evolving HVAC landscape and its resulting challenges for the multifamily maintenance industry. From the transition from R22 to A2L refrigerants to the phase-down of R410A, Paul shares his insights on the regulatory environment, the hi...

Gen Z Insights on Customer Experience: What Multifamily Leaders Need to Know Are we truly connecting with the next generation of renters? Hear straight from Gen Z what they value in customer experience — and where we’re missing the mark. In this episode of CX Unplugged, host Gabrielle Gonzales explores customer experience through the eyes of Gen Z, featuring an insightful roundtable discussion wit...

What’s it like navigating the bustling Nashville rental market in 2024? In this episode of Rooms with Ronald, host Ronald Harrington chats with Catherine Spear, Director of Enterprise Sales at Apartment IQ, who shares her recent, firsthand experience helping her boyfriend find an apartment in Music City. From communication hiccups to the role of technology, Catherine offers unique insights into th...

What happens when leasing professionals and maintenance teams don’t see eye to eye? In this episode of Beyond the Work, Chris Caramanica speaks with Ronald Harrington, a multifamily maintenance expert, about the often-overlooked divide between these two essential teams. Ronald sheds light on how misaligned priorities can impact curb appeal, unit readiness, and ultimately, the resident experience....

Multifamily maintenance work is demanding, with stress and physical strain often taking a toll on mental health. But what if there were actionable strategies to not just survive — but thrive? In this episode, Mark Sharp uncovers the mental health challenges faced by maintenance workers daily and explores five essential coping strategies recommended by OSHA and Mental Health America (MHA). If you a...