MSP Unplugged

In this exclusive interview, Kelly Danziger—General Manager and VP of Channel at Informa Tech—shares her journey into the tech space and the strategic direction Informa is taking to elevate the Channel Partners Expo and MSP Summit. 🎙️ Topics Covered: Kelly's path to leadership in the channel space How Informa is shaping the future of MSPs through innovation and collaboration Highlights from the MS...

In this live episode of MSP Unplugged , we catch up with Ken Patterson from Todyl , recorded on-site at PAX8 Beyond . Ken shares how Todyl is helping MSPs simplify and strengthen their security stack through an all-in-one platform approach—empowering providers to deliver enterprise-grade protection with ease and efficiency. Full Video Podcast Link: https://youtu.be/ECzLuUeyAw4 --------------------...

In this episode of MSP Unplugged, we sit down with Kevin Lancaster from Channel Program to explore a game-changing new tool designed to streamline operations for MSPs — Better Tracker . If you've ever felt overwhelmed by vendor chaos, missed follow-ups, or scattered data, this episode is your wake-up call. Kevin breaks down why traditional tracking systems aren't cutting it anymore and how Better...

We're back in the studio! After a summer packed with live recordings, travel, and behind-the-scenes hustle, we're kicking things off with a full recap episode. In this laid-back session, we catch you up on everything we've been working on—both personally and professionally. From summer takeaways to future goals, hear what's on deck for MSP Unplugged, upcoming events, content plans, and what to exp...

In this episode of MSP Unplugged, we sit down with Dan Wensley, CEO of GTIA, to unpack the powerful transformation of the Global Technology Industry Association. Dan shares how GTIA is shifting from certification-focused roots to becoming a purpose-built, community-first nonprofit dedicated to helping MSPs, vendors, and IT professionals thrive. We dive into GTIA's new mission, explore its four fou...

In this episode of MSP Unplugged, we sit down with Nahjee Maybin, CEO of Kenyatta Computer Services, a Denver-based MSP. Nahjee shares how he's building on the legacy his father began—transforming Kenyatta Computers from a family vision into a thriving IT services company. It's a powerful story of growth, purpose, and honoring the past while embracing the future of managed services. Full Video Pod...

In this episode of MSP Unplugged, we're joined by Mike DePalma, VP of Business Development at OpenText. OpenText is a global leader in information management software, helping organizations—especially MSPs—securely capture, store, manage, and unlock actionable insights from enterprise data. Mike walks us through how OpenText is empowering MSPs to leverage cloud, AI, cybersecurity, and automation t...

What would a visit to Pax8 Beyond be without a conversation with the legendary Rob Rae? In this episode, Rob joins us to discuss the latest developments at Pax8 and trends shaping the IT services industry. We also dive into why this is the final Pax8 Beyond event in Denver. Full Video Podcast Link: https://youtu.be/wjb3-pSyUb8 --------------------------------------------------- Connect with us! --...

In this  live episode of MSP Unplugged , recorded at  PAX8 Beyond , we sit down with  Leonard Dimiceli , VP of Channel at  Rythmz .   Rythmz is opening up  new opportunities for MSPs in the 5G space , helping providers deliver enhanced connectivity and better customer experiences in challenging environments. Leonard shares how their forward-thinking approach is empowering MSPs to expand their offe...

In this on-site episode of  MSP Unplugged , we're live from  PAX8 Beyond  with special guest  Dave Meister , Global Channel Leader at  Check Point Software Technologies .   We sit down with Dave to talk about the evolving cybersecurity landscape, how Check Point is enabling MSPs to stay ahead of modern threats, and what's coming next in partner enablement, AI, and threat prevention. It's a candid,...

In this special  live episode of MSP Unplugged , recorded at the  TechCon Unplugged Road Show in Chicago , we shift the focus from problems to solutions.   Following our March session in New Jersey where we asked,  "What keeps you up at night?" , this time we're talking about  what we're doing to sleep at night .   We dig into the  strategies, changes, tools, and mindset shifts we're implementing...

Live from Pax8 Beyond 25 in Denver, CO! In this special on-the-road episode,  Rick Smith  and  Corey Kirkendoll  sit down with  Juan Fernandez  and  Paco Lebron  to talk about their bold new venture:  MSPOgs  — a platform built  by  MSPs  for  MSPs.   We unpack the origin story of MSPOgs, why the MSP community needs a new kind of leadership, and how this initiative aims to foster collaboration, me...

In this week's episode of MSP Unplugged , we open up the digital tool bag—not to list brands or promote platforms, but to talk strategy. Whether you're building your MSP from scratch or re-evaluating your tech stack, this conversation is about making smarter, more sustainable choices. We dive into the mindset behind tool selection: 🧠 What questions you should be asking 🧰 How to build a flexible,...

Breaking up with a vendor is only the beginning. In this week's MSP Unplugged, we take you behind the scenes of what happens next. We share how we prepared, planned, and executed the transition to a new vendor—without disrupting service or compromising client trust. We won't name names, but we will tell you the exact framework we used to:  Evaluate vendors the right way Offboard with professionali...

In this episode of MSP Unplugged, we break down how we use Microsoft 365 to run a lean, secure, and efficient MSP. From managing clients and automating workflows to enhancing security and collaboration, we share our favorite tools, real-world tips, and proven best practices. Whether you're just adopting Microsoft 365 or want to take your usage to the next level, this episode is packed with value....

In this episode of  MSP Unplugged , we dive into a topic every MSP faces eventually:  when it's time to part ways with a vendor . Whether it's poor support, broken promises, rising costs, or lack of innovation, sticking with the wrong vendor can hold your business back.   We discuss the warning signs  that it's time to reevaluate the relationship, how to  assess the real cost of staying , and the...

In this episode of MSP Unplugged, we're joined by Richard Bliss, founder of BlissPoint Consulting and a recognized expert in LinkedIn branding and social selling. Richard shares powerful, actionable strategies for leveraging LinkedIn as a business development tool—not just a resume repository. We dive into how MSPs can use LinkedIn to build authority, engage prospects, and start meaningful convers...

For Managed Service Providers (MSPs), compliance is particularly critical because they often manage sensitive data, IT infrastructure, and cybersecurity for multiple clients across various industries—each with its own regulatory demands. it is not optional it is a must. 🔔 Don't forget to subscribe for more real-world MSP insights! 👍 Like & share if you found this valuable! Full Video Podcast Lin...

Join Paco as he sits down with Cameron Tousey and Tony Anscombe to delve into the evolving landscape of cybersecurity. In this insightful interview, they discuss ESET's perspective on the latest trends and how Managed Service Providers (MSPs) can navigate these changes to better protect their clients. Don't miss out on expert advice and valuable insights that can help you stay ahead in the cyberse...

In this episode of MSP Unplugged, Rick, and Corey dive into one of the most critical (and often overlooked) parts of the client journey—onboarding. We break down what's working, what's not, and how we've each improved our own onboarding processes to deliver a smoother, more professional experience for new clients. From documentation to communication and setting expectations, we share the tools, ti...

In this episode of MSP Unplugged, we sit down for a candid conversation about our own journeys in the MSP space. We're sharing real-world experiences, wins, mistakes, and the lessons we've learned along the way. From early struggles to breakthrough moments, this episode is all about the challenges we've faced and the strategies that helped us grow. Tune in for an honest, behind-the-scenes look at...

Live from our Newark stop on our TechCon Unplugged Tour!   In this podcast, we discuss tools we believe every MSP should have in their arsenal. Full Video Podcast Link: https://youtu.be/AbYtK8msfTk --------------------------------------------------- Connect with us! --------------------------------------------------- MSP Unplugged https://mspunplugged.com/ Paco Lebron from  ProdigyTeks  Email:  pa...

In this episode of MSP Unplugged, we tackle one of the biggest challenges for IT business owners—time management. Running an MSP means juggling client support, operations, sales, and everything in between. So, how do you stay productive without burning out? We're breaking down strategies to take control of your schedule, maximize efficiency, and focus on what truly matters.  Key Takeaways:  The bi...

🤖 Exploring AI-Driven Service Desk Solutions | MSP Unplugged 🚀 In this episode of MSP Unplugged, we explore how AI-driven service desk solutions are revolutionizing the way MSPs deliver IT support. With the rapid advancements in artificial intelligence, MSPs can now leverage AI-powered tools to streamline ticketing, automate responses, and enhance client support like never before. 💡 Key Takeawa...

In this episode of  MSP Unplugged , we dive into  cybersecurity best practices  that every  MSP  should implement for their small business clients. With cyber threats on the rise, following a  recognized security framework —such as  NIST, CIS, or ISO 27001 —is critical to protecting sensitive data and ensuring compliance.     Key Takeaways:  Why MSPs must adopt a  security framework  (NIST, CIS, e...