MSP Success Podcast

In this episode, we cover the launch of OpenMSP, a new open-source tools and community platform from stealth startup Flamingo that lets MSPs calculate potential profit gains by replacing commercial vendors with open-source alternatives. Helpt upgrades its U.S.-based support with HelptFlow+, adding tighter integration with remote access tools, PSA platforms, and password management systems. Addigy...

This episode covers new product launches and updates across the cybersecurity and MSP space. Barracuda released a Managed Vulnerability Security service. Syncro launched Universal Billing for third-party licenses. Guardz rolled out an identity threat detection and response (ITDR) feature. Josys added a SaaS Risk Analyzer and automated access workflows. Rewst unveiled new AI capabilities including...

Lisa Niekamp-Urwin, President of Tomorrow’s Technology Today, shares how she grew a successful MSP after an unexpected career setback inspired her to take control of her future. Lisa reflects on the challenges of securing new clients, managing finances and juggling every responsibility in the early days. She explains how the move to managed services reshaped her business, how steady marketing effo...

This week's roundup dives into the tech, partnerships, and strategic moves shaping the MSP landscape right now. We cover AvePoint’s latest platform upgrades designed to give MSPs tighter security and smarter license and storage optimization, and how NinjaOne is expanding control with new MDM support for macOS. You’ll also hear how Skyhawk Security’s new partner program is making waves with a...

In this week’s roundup: Compliance Scorecard drops major upgrades to make proving compliance easier than ever. Cavelo launches a new configuration management tool to simplify baseline enforcement. CyberArk debuts its MSP Hub, and Timus Networks hits the Pax8 Marketplace with a new budget-friendly option. We also cover OnPage’s smart new integration, fresh M&A deals shaking up the channel, and...

Julio Lopez, CEO of IT for Education, shares how he built a purpose-driven MSP by focusing on community impact, client relationships and strong company culture. In this episode of My First Million with Robin Robins, Julio discusses the values that shaped his growth, how giving back has become central to the company’s mission and the leadership lessons that helped him scale.  Get a free 60-minute m...

In this week’s News Roundup, we cover the biggest shakeups hitting the industry this week, from Rania Succar stepping in as Kaseya’s new CEO to ConnectWise unveiling a major product bundle, a Pax8 and Microsoft alliance, and new Asio platform momentum. We break down WhiteDog’s launch of Delta Detection and Response (𝚫DR) and how it fills critical gaps XDR misses, plus Evo Security’s smarter approa...

In this week’s roundup, we’re cutting through the noise to spotlight what’s actually moving the needle for MSPs. Wildix is changing the game with AI that integrates natively and responds in real time. Keeper just flipped the script on encrypted sharing by making it bidirectional—even for non-users. GoTo and Acronis are teaming up to simplify BCDR and endpoint management in a way that could save MS...

Tom Andrulis, CEO of Intelligent Technical Solutions, shares how he turned a failing MSP into a thriving, multi-location business through acquisitions, leadership growth, and a bold decision to step out of day-to-day operations. In this episode of My First Million, Tom walks through the early struggles that nearly shut his business down, the strategic moves that helped him bounce back, and how he...

In this week’s episode, we reflect on the values of service and resilience while exploring the latest moves shaking up the MSP landscape. From Atera’s AI-driven IT Autopilot to Cynet’s upgraded CyAI, we’re breaking down the tools designed to free up techs and fight back against ever-evolving cyber threats. We also look at strategic acquisitions by JumpCloud and Netrio, new marketplace integrations...

In this episode of My First Million, Harold shares his journey of building a successful IT consulting firm in San Francisco, serving over 200 SMBs annually with a revenue of over $6 million. Harold discusses the challenges of maintaining client relationships, the importance of decentralizing operations, and the lessons learned from losing a major client that made up 40% of the company’s revenue. H...

Jason Brooks, founder of Beanstalk Computing, shares how he went from coasting at $300K a year to breaking the $1 million mark by ditching his “lifestyle business” mindset. In this episode, he recounts the unexpected comment from a prospect that lit a fire under his marketing, what changed when he joined Technology Marketing Toolkit and how he transformed his business into one built for growth—not...

Stuart Bryan, CEO of I-M Technology, shares how he transformed his MSP by redefining his client base, overhauling his contracts and building a team around values—not just skills. He explains how walking away from bad-fit clients opened the door to more profitable, aligned partnerships and how implementing a culture-first hiring approach helped scale the business without losing its identity. Stuart...

Mario Zaki, founder and CEO of Mazteck shares how he grew his MSP from a solo break-fix operation to a $3 million managed services business. He explains how a single campaign helped him convert clients to recurring revenue, how rapid implementation changed his approach to sales and service and why showing clients real invoice comparisons made the shift to MSP an easy sell. Mario also shares his pl...

Wayne Hunter, founder and CEO of AvTek Solutions, shares how he transitioned from break-fix to managed services, navigated the 2008 recession and built a fully remote workforce years before it became the norm. He explains how a single conversation with his team changed the way he ran his business, why learning to step back was the key to scaling and how refining his hiring process created a strong...

In this exclusive episode, Adam Spencer, Roland Parker and Mario Zaki reveal the key decisions that helped them break out of stagnation and build multimillion-dollar MSPs. They share hard-earned lessons on attracting high-value clients, eliminating time-wasting break-fix work and implementing marketing strategies that drive real growth. From overcoming revenue plateaus to scaling a profitable, eff...

In this episode, Fusun and Merjan Bubernack share how they transformed ET&T from a struggling family business into a thriving MSP, growing their annual recurring revenue from $30,000 to over $2.2 million. They reveal the key strategies behind their success, including how they mastered IT and marketing, built a winning sales process, and created a strong company culture. From tackling tough fin...

In this episode, Mike and Hunter Farlow of ComTech, an award-winning MSP in North Carolina, share their journey of transforming a family-run business into a multimillion-dollar success. From breaking through growth barriers with consistent marketing and automation to running innovative campaigns like a Corvette giveaway, they reveal the strategies and lessons that have propelled their business for...

In this episode, Tommy Thornton shares how he transformed his IT business from a 12x12 kitchen workspace generating $270K annually to a thriving company achieving over $2 million in growth. He discusses pivotal strategies like quarterly business reviews (QBRs) and canvassing, the impact of Technology Marketing Toolkit, and the mindset shifts that helped him scale his business. Tommy also reflects...

Karla Zehnder, CEO of Hudson Consulting, shares her journey from starting an IT business to becoming a trusted advisor for DoD contractors navigating CMMC compliance. She discusses overcoming early challenges, implementing systemized marketing strategies, and fostering a culture of extreme ownership and continuous learning. Karla also reveals how deliberate planning has helped her balance work and...

Huey Huynh and Tito Huynh, President and Vice President of Business Data Services, share their journey of growing a successful MSP from scratch. In this episode, they discuss overcoming early challenges, like balancing technical work with sales and marketing, and share insights on scaling their team using core values as a guide. From refining lead generation strategies to communicating with client...

In this episode, Todd Clark, President of DenaliTEK, shares his incredible journey from working as a commercial fisherman in Alaska to becoming a thriving MSP owner. Todd discusses the lessons learned from his humble beginnings, how the mantra "grab it like you own it" transformed his mindset, and the strategies that helped him grow his business past the million-dollar mark. Along the wa...

In this premiere episode, we sit down with Brandis Kelly, President of DigeTekS, an MSP based in Colorado with a nationwide footprint. Brandis shares her journey from helping a small MSP team to becoming a leader in the industry. We explore key strategies that propelled DigeTekS to success, including the importance of client relationships, consistency, and the power of a dedicated marketing team....

Welcome to the MSP Success Podcast! In this kickoff special, Allison Foelber, Editor-in-Chief of MSP Success Magazine, teams up with Robb Patterson, an experienced MSP coach and host of My First Million , to introduce an exciting new resource for MSP business owners. In this episode, you'll learn about the inspiring success stories of MSPs who have reached significant milestones, like their f...

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