MSP Business School

As one of the leaders and founders of Aligned Technology Solutions – an MSP with offices in both the DC area and Orlando, Florida – Don Sauer has seen quite a few shifts and changes in the industry over the past few decades. In this episode, Brian, Tim, and Robb sit down with Don to talk about his path to building a successful MSP and the pivotal decisions that helped propel Aligned to the top.  

Doug is the CEO of TruTechnology based in Jacksonville, FL.    Doug had a personal situation that caused him to have to delegate more than he had at that point.  T here he learned the lesson many founders find, that by getting out of the way and trusting the team his business flourished.    

Zay is the Director of Business Development and Partner at IT Help, Inc.   Zay, a New York based tech firm where COVID hit hardest, had to find a creative way to grow the organization when companies were leaving the city. Starting with an outsourcing strategy to allow for scale and meet the demands of almost any market, Zay has built the blueprint for his company's long-term success.  

Today we discuss what is the responsibility of the MSP owner upon exit.  Most look to take care of their team, especially if they are not being retained, but how about our responsibility to your community?  We give our thoughts about an owners community approach after selling their baby.

Dave Hodgdon is someone who truly believes that a company's success – and therefore its owner's eventual exit – relies on its people. As the president and founder of PCGIT, an MSP that he began in 1996, Dave has a unique exit strategy that exhibits his faith in his people, ensures his top employees remain with the company, and shows his commitment to making others successful.   1:08 – Dave gives u...

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This episode of MSP Business School serves as a follow up to last week's Special Edition episode ( episode 45 ). A few weeks ago, Robb and Tim joined Brian for his monthly learning series at vCIOToolbox to talk about the future of sales in a post-pandemic world. In this episode, the guys answer some follow up questions that came from that webinar and dive deeper into a few important sales topics t...

Prospecting changed dramatically when the pandemic upended our lives and sent most of us to home offices. While sales meetings have been conducted almost exclusively virtually for the past year, this will soon be behind us (hopefully), and a new sales model will emerge. Are you ready? For this special episode of MSP Business School, your hosts Brian Doyle, Robb Rogers, and Tim McNeil discuss the f...

Jamie D'Agostino is the Founder and CEO of Netology, an MSP out of Stamford, CT. Having been in business for nearly two decades, Jamie is no stranger to the various types of specific and individual requests MSPs encounter. In this episode of MSP Business School, Jamie shares an example from his own life about the importance of setting defined boundaries with your clients.   1:50 – Jamie gives us s...

In this episode of MSP Business School, Dave Cava shares with us how a vertical focus delivers tremendous payoffs. Centered almost exclusively on the financial sector, Dave and his partner grew Proactive Technologies into a very successful MSP: in the span of just 11.5 years, they were bringing in $10 million annually before a very profitable acquisition in 2019. While many MSPs are hesitant to ha...

Ross Brouse is the president and COO of Continuous, an IT company specializing in "making IT personal." As someone who's always curious about how things work, Ross shares his experience with the delicate balance between being involved in all aspects of your company and trying to control every outcome. He gives us a glimpse at how the DEY (Do Everything  Yourself) approach taught him some very valu...

In this episode, MSP Business School's hosts Brian Doyle, Tim McNeil, and Robb Rogers sit down for a roundtable discussion about three of the trends they're seeing for MSPs in 2021. Brian, Tim, and Robb offer their insight, advice, and predictions about everything from what an MSP needs to consider before making the shift to becoming an MSSP, to what the future of sales will be in a post-Covid wor...

n this episode, we talk with Tim about the strategies Switchfast employed to keep business growing through the pandemic, focusing on the importance of improving current client relationships. He walks us through the M&A process that contributed heavily to the company's growth, pointing to the methodical due diligence of Switchfast's CEO as the number one reason for its success.

After running MSPs for the first half of his career, James Kernan found himself speaking at conferences about his experience growing and selling businesses. Fifteen years later, his consulting firm has become one of the most successful management consulting firms in the country.       

Ke vin Clune is passionate about  helping Managed Service Providers learn from his own experiences in the industry. As the former Operations and Marketing Director of a US-based Managed Services company (which he helped grow to an eventual acquisition in 2018), Kevin has first-hand experience with the challenges facing MSPs.     Kevin began writing a blog immediately after this exit, focused solel...

Many MSP's hire their first sales rep and expect a windfall...then are surprised when it does not work out.  In our episode today we discuss why your sales rep failed and why that may be your fault. Show Website : https://mspbusinessschool.com/ Hosts Brian Doyle. https://www.linkedin.com/in/briandoyl... Robb Rogers. https://www.linkedin.com/in/robb-roge... Tim McNeil https://www.linkedin.com/in/ti...

Craig found inspiration when a client had a phishing attack that caused an employee to purchase $26K on gift cards based on an email.  The problem was obvious and he set out to create training that is easy to use and for end users to consume.

Teresa is a woman who enjoys a good fight.  As a former Marine, she has seen the threats our country faces each day and when she neared retirement she wanted to keep up the good fight and prepared for a career in cybersecurity. In launching PNT Professional Services with her husband, she put her aim on continuing the fight to protect our great nation.  Additionally, they wanted to create an opport...

Today we turn the tables and have our Co-Host Brian Doyle on the show to talk about the importance of the vCIO Role.  As the CEO and Co-Founder of vCIOToolbox, Brian works with MSP's globally to build strategic account management programs. These programs help the MSP keep the client informed, elevate their perception as a partner, and drive a technology roadmap that creates win/win outcomes for bo...

Jesse Hill is the President of Tier 3 IT Solutions a MSP located in Edmonton, Alberta.  Jesse chats with us about running a business he grew up in and the lessons he has learned since taking over the business. We start with Jesse's story about an acquisition they made and the challenges they faced during the transition and in their approach to the merging cultures.  He discusses things that they d...

Abe Garver and Focus Investment Banking are Merger and Acquisition specialists focusing on the small to mid-market Managed Service Providers with transaction sizes between $5M and $50M.

Show Website : https://mspbusinessschool.com/ Guest Guy Walton. https://www.linkedin.com/in/cybervirture/ CAMO Hosts Brian Doyle. https://www.linkedin.com/in/briandoyl... Robb Rogers. https://www.linkedin.com/in/robb-roge... Tim McNeil https://www.linkedin.com/in/timmcneil3/ Sponsors vCIOToolbox https://vciotoolbox.com OSR Manage https://osrmanage.com  

Show Website : https://mspbusinessschool.com/ Guest Guy Walton. https://www.linkedin.com/in/cybervirture/ CAMO Hosts Brian Doyle. https://www.linkedin.com/in/briandoyl... Robb Rogers. https://www.linkedin.com/in/robb-roge... Tim McNeil https://www.linkedin.com/in/timmcneil3/ Sponsors vCIOToolbox https://vciotoolbox.com OSR Manage https://osrmanage.com  

Velta Technologies is a firm that specializes in providing security services for the industrial space.  Based out of St. Charles, Mo. their practice focuses on the security needs of the manufacturing, utility, and maritime verticals. Craig serves as a Cyber Security Engineer for the organization and in this episode he shares with us an area not often travelled by many MSP's, but can be an area of...

Show Website: https://mspbusinessschool.com/ Stuart Selbst joins us in today's episode to discuss the customer experience and steps we can take to have long-term success.  We begin the discussion talking about Stuart's path from corporate IT, to MSP, to MSP Coach, to Vendor, and back to MSP. We talk about the customer journey and how important it is to stay in front of your customers to drive long...