MSP 1337 | Cybersecurity Education & Security Guidance

So many words in the English language have more than one meaning. Some words are pronounced the same but are spelled differently. All of these are challenges in their own right, but what happens when you talk to someone who doesn't speak English as a first language? Now, take those challenges and apply them to cybersecurity. I sit down with Paul Croker of 18bit IT to talk about global cybersec...

Will 2025 be the year of natural selection for MSPs? I sit down with Matt Lee of Pax8 to chat about the cybersecurity picture for 2025 and it comes down to those that choose to make changes in their company to mature their cybersecurity posture and those that do not... Those that do not are the MSPs that use excuses like, I'm to small, We don't have time, Our clients won't pay, etc. Stay until the...

Actual compliance challenges in 2025 are heating up with clients now asking for evidence and proof on how their MSP is helping them meet certain safeguards for regulatory requirements and insurance. Join Josh Hohbein of CentrexIT and I as we discuss the opportunities and challenges surrounding compliance and roles and responsibilities pertaining to the role an MSP plays in helping their clients an...

I had the opportunity to sit down with Jeff McCullough and Brad Reinboldt of NetAlly to find out what is new. Having spent many years with my trusty Link Sprinter, I was keen to hear what evolutions of products and services they might offer to help MSPs and MSSPs in troubleshooting networks, scanning for vulnerabilities, mapping to common frameworks, and documenting and tracking their findings are...

Last week, we discussed the highs and lows of 2024. This week, we will examine what we expect or predict to see in 2025 and how it might impact us. Thanks again to Joshua Smith of Reliaquest and Charles Love of ShowTech Solutions for joining me and discussing the future and what is in store.

Every year, we reflect on the good and the bad. What might give us pause as we get ready for the new year? As we prepare to embrace 2025, I sit down with the former leadership team of Untangled Solutions. Joshua Smith and Charles Love take us through the highs and lows—a little something for everyone.

Matt Lee and I recap 2024 and the impact of Cybersecurity on the MSP community. We then look forward at what we might expect in 2025. This is an episode that will really get you thinking about your own cybersecurity posture as Matt drops some serious knowledge.

It's exciting times with Senteon. There is a big announcement, a discussion around endpoint hardening, and their roadmap for 2025. I hear firsthand from Henry and Zach about their adventures in bootstrapping Senteon to where they are today. This is an episode you don't want to miss.

Your employees might already use AI for either work or personal, but are you using it for your business? I sit down with Jimmy Hatzel of Hatz.ai to discuss the challenges and impact of AI and its usage to improve productivity and efficiency within your MSP.

With FFIEC retiring the CAT assessment in August 2025, it might seem daunting to consider other frameworks as a path forward. I sat down with Dan Sitton of Guardian Technology Group to discuss his background in working with banks and some suggestions for the future.

The Last Control Domain discussed on the fireside chat is Physical and Environmental Security. This domain was taken directly from the CompTIA Cybersecurity Trustmark, and while it wasn't done in sequence like the majority of the domains, it is not a result of it being overlooked. However, many MSPs often fail to give much attention to it. Join Matt Lee and me as we walk through the 16 safeguards.

Whether you are aligning your cybersecurity to CIS Top 18, the Cybersecurity Trustmark, or any of the many other frameworks, you are bound to get stuck in an attempt to achieve perfection. I sit down with Charles Love of Showtech Solutions to tackle the challenges of progress in the face of paralysis. Stay to the end to get the Ten Commandments of Framework Implementation.

Many of us remember the days of trying to recover data off of a physically damaged drive, human error of deleted files, and many other scenarios. I sit down with Sarah Farrell and Andy Maus of Drive Savers to debunk a few myths around drive recovery and many new technologies developed to recover data that seem near impossible to save.

As we wrap up Cybersecurity Month, I had a chance to sit down with Wayne Selk, VP of CompTIA Cybersecurity Programs and Executive Director of CompTIA ISAO, to discuss Risk Management and its role in cybersecurity—flashback to the late 90s and the changes we have seen that bring us to today.

We have discussed what happens when a vendor is just gone. What happens when a vendor has an outage or some business disruption? Do you jump to another vendor? Do you plan to weather the storm, or do you pivot? Eric Hanson of Inland Productivity Solutions and I sit down and discuss the challenges faced with business disruptions and failures that might require a pivot... Then again, they might not.

What is your company's will? This Fireside Chat with Matt Lee tackles the Acceptable Use Policy, Written information security plan, Roles, and responsibilities. Please give us feedback, as we have a pretty healthy disagreement on a few items and are hoping that you, the listener, can help us find a new path forward.

From CompTIA MSP Community to the larger IT Community at large. Dawn Sizer of 3rd Element Consulting and Henry Timm of Phantom Technology Solutions are great CompTIA community members who volunteer their time for not just CompTIA but other great communities that make us all better together. This is a great conversation around what is available to you both from networking and education down to tool...

Talking about risk shouldn't be difficult, but it is as I sit down with Peter Maynard of SMB1001. There are so many challenges in cybersecurity, but sometimes we need to look through the lens of risk. SMBs worldwide will soon be asking their MSPs about how they can help them align their cybersecurity posture with a set of safeguards that will complement what MSPs pursuing the CompTIA Cybersecu...

Most technological advancements in IT or OT are made with the best of intentions. What happens when the technology you have acquired causes unintended consequences? I sit down with Ryan Morris of Morris Management Partners to discuss what he sees in the world of OT and the opportunities for existing and prospective clients.

Control 18 has only five safeguards, yet you can spend an entire year preparing for it. Matt Lee of Pax8 and I will help you understand each safeguard and the importance of getting this right and the pitfalls to avoid.

Don't Forget about VoIP as you onboard new clients or even with existing clients. There are significant risks in not including some level of management of the VoIP system or providing some support when there are issues on the network. I sit down with Alec Stanners of bVoIP to talk a bit about the history of VoIP solutions and the challenges we faced in the early days versus the cybersecurity c...

Each of the items in the title are titles for show episodes dating all the way back to the beginning of 2020. They have made the top 10 playbacks for all time. I sit down with Chad Holstead of the BKS Team to talk through current trends and challenges related to these five.

We take a moment to remember where we were as an MSP. Joshua Smith of Reliaquest and Charles Love of ShowTech Solutions and I reflect on the technologies and challenges we faced more than eight years ago and then look at what has changed since.

Last week we talked about playbooks and runbooks... This week we are back in the CIS Top 18 controls, #17 and while the timing might be coincidental it is a perfect fit. What we have learned going through the first 16 controls to get to here. Listen to Matt Lee of Pax8 unpack the safeguards and perhaps here a bit of a tussle as we grapple with Yellow Brick Road or Wizard of OZ... you decide!

What happens if your RMM goes down and doesn't come back? We sit down with Mike Stewart of Anchor Networks and Charles Love of ShowTech Solutions to get their take on the importance of Runbooks. By the way, they were at a peer group and brought this up. Let's just say those who sleep alone at night are always looking for friends to share their no-sleep drama.