Mission Qualfon

On this episode of Mission Qualfon, Alvaro Perezalonso joins Jeremy and Marisol for an honest conversation about the impact Qualfon has had on his life. From meeting his future wife in training to reconnecting with the team when he was diagnosed with cancer, it’s safe to say Alvaro and Qualfon share a beautiful story together. He reminisces about growing up with two artists as parents and how it h...

On this episode of Mission Qualfon, we celebrate Earth Week with a very special guest, Dr. Hector Arocha, the Director of Genesis. Dr. Hector Arocha joins Marisol and Jeremy to discuss the efforts Qualfon has put forth to help preserve and bring awareness to one of the most important wetlands in the world, Cuatro Ciénegas. Dr. Arocha discusses the mystery that is Cuatro Cienegas and why it been de...

On this episode of Mission Qualfon, we jump into the Person Office, what we call human resources at Qualfon, universe. Elizabeth Mayes joins Jeremy and Marisol for a riveting conversation surrounding her childhood and the several career paths that lead her to find her sweet spot at Qualfon. She explains how her love for literature left a profound mark on her path to human resources. From living an...

Mission Qualfon tackles a bittersweet goodbye with our Director of Global Compensation, Doug Gilmour. On his final day at Qualfon, Doug reminisces about the start of his career and how the journey in hospitality eventually led to him retiring from the world of compensation. He explains the difference between fairness and equity and the importance of practicing dignity and respect with every employ...

Season two of Mission Qualfon continues with our Chief Sales and Solutions Officer Dave Drayton. Dave has an honest conversation with Jeremy and Marisol about the seminal moments in his life that activated his passion for sales. He discusses navigating the highs and lows of selling educational books in college, the fulfillment he felt when dedicating himself to missionary work and how it all lead...

Marisol and Jeremy kick off season two of Mission Qualfon with the Vice President of Talent Acquisitions, Brandon Ammons. Brandon speaks on the importance of embodying Qualfon’s mission while also moving quickly and efficiently throughout the recruiting process of N2n. He shares the story of how he got to Qualfon, how his team marched forward during the pandemic and why he believes everything happ...

The first season of Mission Qualfon comes to an end with a bonus episode featuring a powerful conversation with Chief Mission Officer, Roberto Sanchez Mejorada. He discusses what 2020 meant to Qualfon and reflects on the lessons learned, along with the timing of it all. He stresses the importance for mission leaders to remain realistic in 2021, but to remember that the strategic plan for 2021-2025...

On the season finale of the Mission Qualfon Podcast, we meet one of Qualfon’s tenured employees, Abel Cruz. Listen in as Abel shares with Marisol and Jeremy the divine timing he has experienced in his career thus far. They also discuss one of Qualfon’s greatest differentiators – the consecration of the company by our chairman, Alfonso Gonzalez.

On this episode, we have the pleasure of talking to Qualfon’s Chief Mergers & Acquisitions Officer, Trevor Allen. Hear Trevor discuss how his family fled his war-torn homeland of Lebanon to the US and how he eventually become an influential executive in the BPO industry. Learn from him how Qualfon carefully selects merger and acquisition prospects and how essential cultural alignment is in the...

On this episode, we talk to Michael Osorio, Director of Business Intelligence & Reporting at Qualfon. He shares about his journey in and out of the BPO space. We dive into discussions about the burn and churn mentality found in our industry and how we do things differently at Qualfon.

On this episode, we talk to Eric Rothert, VP of Operations, about his career journey and becoming a part of the Qualfon family.  As someone who has been through multiple acquisitions, hear how his experience with the Qualfon/Dialog Direct transition was different than the rest. Acquisitions are a staple of our industry and this episode highlights how Qualfon does it differently.

On this episode, we talk to Qualfon’s Chief Person Officer, Mike Jossi. Listen in as we discuss the meaning of his title, why Qualfon has both a Mission department and a Person Office, and how they co-exist in a spirituality aligned company. You will learn these answers and more about our mission and what makes us the best company to work for.

This week we have three special guests who introduce us to their home country, Guyana. Listen as Luanna Persaud, Country Director, and Operations Directors, Sherwin Welcome, and Rawle Toney share the history of Qualfon in Guyana and what makes this location an attractive business opportunity for our customers and their clients. #BPO #Careers #Callcenter #Guyana

A common theme of working in the BPO industry is that rarely anyone starts out thinking it will be a lifelong career. On this episode of the podcast, join us in reliving Qualfon’s VP of Operations and Client Relations, Angel Posada, rise from call center agent to an international executive.  Marisol, Jeremy, and Angel discuss climbing the corporate ladder and important roles within the B...

Have you found your perfect job or total vocation? Listen to our very own Jennifer Di Tirro, VP of Business Development, discuss her extraordinary story that brought her to Qualfon and how she feels she is living her total vocation. We detail her journey from adolescence to present-day successful business executive and how her experiences have helped cultivate her character, resiliency, and her ca...

Does your organization have a six-sigma initiative that is pulling you away from getting your job done?  Learn how Qualfon integrates six-sigma practices into our leadership toolbox to save time versus take up time. Qualfon University has dedicated an entire team to building programs for continuous improvement benefiting both our employees and clients. Hear from Al Barrenechea, Director of Qu...

What does it mean to be a company with a heart? Qualfon is driven by the principles of our mission to Be The Best and Make Each Person’s Life Better . On this special episode of Mission Qualfon , you will meet Maricarmen Gonzalez, Board Member and spouse of Alfonso Gonzalez, our Founder, and Chairman. Hear how her family answered the call to work each day in pursuit of Qualfon’s mission to improve...

Ever wonder what qualities or traits it takes to become a successful project manager? Being a project manager is like being a conductor; you are coordinating an orchestra made up of many different instruments working together to get to the end goal. On this episode of Mission Qualfon, Tracy Flanigan, Project Manager at Qualfon, discusses the importance of teamwork, internal collaboration and a men...

Are you familiar with Qualfon? Do you know what the term BPO means? If you answered no to either question, this is the podcast for you. Hear from Mike Marrow, Chief Executive Officer, as he gives listeners a masterclass on the evolution of the BPO industry, including the history of Qualfon. Hear from three BPO veterans as they dive into the ins and outs of the industry as it relates to people, pro...

The Philippines is one of the leading outsourcing destinations in the world, but what makes Qualfon unique in such a competitive marketplace? Hear from Jan Aquino, VP of Operations, as he speaks about his 17-year journey in the BPO space and finally finding his home at Qualfon. Born and raised in Dumaguete, Jan shares why the city is known for its rich talent pool and cross-cultural alignment. Als...

There is a lot to consider when exploring a new outsource provider, but how important is cultural alignment when selecting a new BPO? Hear from Kristi Walsh, VP of Client Relations at Qualfon, as she speaks to the importance of cultural alignment within an organization and how it ties back to employee engagement and client satisfaction. Qualfon’s culture and mission programs are critical to drivin...

Most companies, including BPOs, have a mission statement that demonstrates their core values, but do they have a dedicated Mission Office, including a Chief Mission Officer? Qualfon does! On this episode of Mission Qualfon , Roberto Sanchez Mejorada, Chief Mission Officer of Qualfon, describes his commitment and dedication to the Qualfon mission to be the best and make each person’s life better. L...

Does your enterprise employer own a business school or offer education and skills development opportunities to both you AND your families? Qualfon does! On this episode of Mission Qualfon , you will learn about the education opportunities available through Qualfon’s Learn@Work program, promoting continuous improvement, skills development, and higher education. Lyman Baete, Manager of Higher Educat...

In this episode of Mission Qualfon , you will hear from one of our most tenured and loyal employees, Kim Carr. Hear about Kim’s 16-year journey with Qualfon, as she successfully advanced from an agent to a dedicated Director of Client Relations for one of our most strategic accounts and largest online e-retailer. Learn how Qualfon’s education, training, and continuous improvement programs help ens...

In this episode of Mission Qualfon, you will hear from Qualfon’s SVP of Integrated Solutions, Ian Jones, speak about Qualfon’s Integrated Marketing Solutions line of business including data analytics, digital communications, on-demand print and fulfillment services. Also hear how Ian’s impression of the Mission has impacted him in his short time at Qualfon and how it differs from other large corpo...