Masters in Travel

As travel advisors, we are in this beautiful world of human connection and relationships. We foster and build relationships with our clients and our supplier partners. And it would be hard to say that one of these relationships is more important than the other. Without one, the other can’t thrive. Without supplier partners, it would be really difficult to service our client inquiries and without c...

“It takes much more than a great product, service, or experience to stand out.” Authentic storytelling can be more impactful than a great product, service, or experience and it can be included as part of each and every one of our touchpoints with clients - from social media to our websites to in person conversations.   Rachel Leslie is the founder of RL Studio, a copywriting studio based in Portla...

When starting a business, it’s almost certain that we all had a lot of ideas as to the type of business we wanted to build and just how we wanted to go about it. One of the most empowering elements of entrepreneurship is the opportunity to make all these decisions for ourselves. On the flip side, the necessity to make so many decisions in that first year and beyond can also become quite overwhelmi...

“Public speaking and storytelling aren’t just podiums and power points. Public speaking is anytime you speak to inform, persuade, lead, inspire, or entertain. It looks very different for different people, but it is a required skill of all positions and professions.” ⁠   And just in that one sentence alone, my interest was piqued and in digging deeper, I saw that there is definitely something here...

When we hear the word "experience" in a context related to travel, our thoughts might understandably go straight to the trip itself. The experiences we have in the luxury hotels we stay on a vacation, the privately guided experiences, the special meals we enjoy...   But when we focus solely on the client's experience with us, as their travel advisor, we realize that, depending upon the client, the...

On this episode, together with Emily Steele of Love Local, we discuss the importance of investing in your existing customer base or your existing network and how it can totally change your business. Happy, repeat clients who refer more clients to us is what every travel advisor strives for as this type of business is truly the best.    Tune in to learn more about Emily's "Come Back Again Method"....

When we’re working with a new client, how do you get to know them? How do you learn about their travel preferences and their previous travel experiences? How do you ensure that you set yourself up for success with a client who is new to you and potentially, new to working with a travel advisor?   In this episode, Beth and I discuss the key questions we ask new clients to get to know them and to un...

Welcome! Masters in Travel is a new podcast created especially for travel advisors who are ready to accelerate their success.  On this podcast, we’ll hear from travel professionals about lessons learned as their businesses grew in the hopes that their experience, advice, and insights will help accelerate the success of your travel business. We’ll also welcome guests outside the travel industry to...