Managing Dental Drama

 It is a fear and unfortunately a common reality that injuries occur at the practice. A patient trips and falls on a loose rug. A patient has a seizure and hits their head on the cabinet. Or, in Dr. Kuba’s case, a patient sits on a bench and it breaks. The variety of ways an injury can occur is endless. In this episode, Dr. Kuba walks through a recent injury that occurred in her practice. She and...

On the heels of “When to Ask for a Raise,” Dr. Kuba and Bethany tackle the other side of the coin today. They dive deeply into the subject of annual compensation reviews. What are they? How are they different from performance reviews? What does the employee gain from them? How do they help the practice? Are they really necessary? No matter how big or small your practice may be, annual compensation...

Dive into the Dental Drama Digest with Bethany! The digest and bonus episode are packed with powerful content to help your practice grow, but it can feel like a lot to tackle. Tune in to this bonus episode to uncover practical ways to put the digest’s content into action and and improve your practice! Don't Miss Out on This Special Subscription Offer! Get 50% off your first month of our subsc...

 Raises and the conversations around raises can be uncomfortable and challenging for both parties involved. That is why Dr. Kuba and Bethany tackle the precursor to raise requests in this episode. They start by dialoguing an important question, “When should I ask for a raise?” Dr. Kuba draws on recent experience with a colleague who had an employee ask for a raise. The raise request took her colle...

In this bonus episode of Managing Dental Drama , we’re diving into the details of planning a successful team trip. From managing logistics to fostering team spirit, we explore the ins and outs of creating an event that’s both memorable and impactful. You'll learn how to set clear expectations with contracts, organize travel efficiently, and maintain a positive mindset throughout the process....

It is a new year and a new opportunity to make BIG plans for education in 2025! In this episode, Dr. Kuba and Bethany discuss the importance of utilizing the energy and enthusiasm of January to propel you into planning some great education opportunities for you and your team. Open your parameters and include non-dental conferences and get a large pool of opportunities. Then, begin to narrow based...

Bethany highlights three game-changing opportunities designed to help you streamline, strengthen, and elevate your practice in 2025!   The Chart Audit Program Offers a thorough review of your documentation by experts Dr. Kuba and Dr. Kavitha. With monthly audits, you'll receive a detailed report to enhance your record-keeping, ensure compliance, and minimize risk—all for an affordable rate of...

The spotlight is on Bethany today as she focuses on her top ten suggestions, tips, and reminders for the loyal listeners of Managing Dental Drama. She reminds practice owners to put time, energy, and attention into plans and preparation for 2025. In order for 2025 to feel successful, a thoughtful reflection on 2024 is in order. She starts with reminding listeners of the importance of the nitty-gri...

This time of year can be incredibly hard for dentists and practice owners because there are so many decisions to make when it comes to showing appreciation for team members. Should I do cash, a gift card, or a bonus through payroll? How much should I pay my team members? Should I do an equal amount or vary the amounts based on longevity? If we do a Holiday party, should I pay the team for the hour...

Dr. Kuba and Bethany tackle an important management topic – team meetings! In order to conduct productive meetings, several key components are critical. In this episode, Dr. Kuba and Bethany discuss the importance of scheduling meetings with consistency and developing a clear agenda. They also encourage practice owners and managers to include team members in the content of the meeting while avoidi...

Happy Holidays! This is the first of TWO bonus episodes released this month! 🎁 The holidays are a perfect time to show your team how much you appreciate them, but finding the right balance can be challenging. In this episode, Bethany and Dr. Kuba share their tips on holiday gifting, whether you're a seasoned practice owner or just getting started. From thoughtful small gestures to bigger sur...

Happy Holidays! This is the second of TWO bonus episodes released this month!🎁 In this episode, Bethany discusses the importance of handling insurance challenges with empathy and understanding. As patients face frustrations with insurance coverage, it's crucial to communicate in a way that doesn’t feel defensive, but instead empowers patients to take action. Bethany also shares practical adv...

Back by popular demand – Dr. Ludlow! Burn-out is common, and Dr. Ludlow has beaten the odds in so many ways. His large privately owned dental practice continues to grow and change in astounding ways. In fact, Dr. Ludlow excitedly embraces change year after year. So, Bethany asks an all important question of Dr. Ludlow – “How do you continue to stay motivated?” After twenty years in the field, Dr....

In this episode, Bethany shares multiple heartwarming accounts of doctors who chose random and sweet acts of generosity. On this Thanksgiving week, she hopes that the accounts of others and their acts of appreciation will impact listeners to stretch themselves on the topic of generosity. In addition, reflecting on how others display generosity is only going to inspire new and courageous acts of ge...

Bethany invites a beloved client to the studio today – Dr. Williamson! From the first moment Bethany spoke with Dr. Williamson, she knew he was one of the nicest people she has ever met. As she has grown to know him more over the last year, her attribution of his character has been correct. She knew he would be the perfect guest for an episode on generosity. Out of his attitude of respect, humilit...

 It is November, and it only seems fitting that we discuss one of the more foundational truths to running a great dental practice – the art of appreciation. In this episode, Dr. Kuba and Bethany discuss the importance of having a healthy mindset toward others. The foundational respect, often preceded by humility, is critical in displaying genuine gratitude for those around you. Appreciation is an...

 Is it true that dental practices can actually be impacted by an election? In this episode, Dr. Jones and Bethany discuss the very real evidence that elections can definitely impact dental practices. Bethany discusses that the bulk of her clients see a variety of changes between September – November during an election year. One of the more evident changes is the hesitation and even unwillingness o...

Get a sneak peak at this month’s bonus episode! Then, sign up!  Don’t miss out! Click on the link below and pick the subscription that fits your needs!  Managing Dental Drama Subscription   Interested in the Leadership Summit? Friday, September 18, 2026 from 8:30 – 4:30 Inquire or register TODAY:  HelloBethany.com

Dr. Smith is back in the studio today, and he shares the beauty of a fulfilled vision. Fifteen years after he took over his practice, he is still experiencing the fruit of his mission and is even able to pivot to be away from the practice more than he ever has been before. He and Bethany discuss the importance of documenting the vision and discussing it repeatedly with the team. Dr. Smith even sha...

Plans fail. Even the best laid plans can fail. In this episode, Dr. Kuba, Bethany, Dr. Riley, and Dr. Patel all share comments on the importance of learning to pivot when things go wrong. In fact, Dr. Kuba encourages listeners to get out AHEAD of something going wrong and to work diligently to anticipate problems and build out potential solutions ahead of time. However, there are times when even t...

The subject of culture pops up again today! Bethany and Dr. Kuba discuss how delicate nature of a positive team culture. In some cases, one singular employee can throw off the entire balance, sometimes without the practice owner even realizing it. Bethany shares three different examples of recent culture problems that were pervasive due to a “rotten apple” employee. Listen in on the action that mi...

Dr. Jones and Bethany break in the brand-new studio today! Together, they discuss how critical it is for a dentist/practice owner to have a vision for what they want to create in their practice, with their team, and with their patients. Using the analogy of all it took to create Bethany’s new house/studio, they draw parallels on how an undeveloped, misplaced, or miscommunicated vision can lead to...

Building trust on a team is a delicate and often difficult process. Once a team has a foundation of trust, the operation of the practice becomes much smoother and efficient. However, when trust is shaken or an employee on the team works to dismantle that trust, it takes swift and decisive action to right the ship. In this episode, Dr. Kuba shares a personal experience of a team member who openly s...

Kuba and Bethany tackle some uncomfortable examples of an employee who felt entitled and was quite verbal with her disappointment over gifts she felt were hers. The examples will definitely make the skin crawl, but these are relatively common examples. It is important to set the stage very clearly with team members regarding bonus plans, which are elective extras for the team. Openly complaining a...

The conversation continues today! This topic is simply too large to cover in one episode. Today, Dr. Kuba and Bethany talk about what can occur on the team after an employee is fired. First, the terminated employee could very well experience strong emotions after the well-executed termination. He or she could lash out in a variety of ways not limited to bashing you online or in social media, talki...