VRTAC Team

Manager Minute-brought to you by the VR Technical Assistance Center

Business EN ↓ 63 episodes

ONE CENTER. ONE TEAM. ONE MISSION.

Author

VRTAC Team

Category

Business

Latest episode

Jul 1, 2026

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Episodes

Work Incentives Counseling---Finding the incentive to engage in work incentives counseling with Virginia DARS! 08.04.2022

In the Manager Minute Studio today is David Leon, Director of Workforce Programs at the Virginia Department for Aging and Rehabilitative Services (DARS) along with host of the Manager Minute podcast, Carol Pankow. Find out how the projects David has led are shaping the approach that Virginia is taking in relation to work incentives counseling (benefits planning). What is the overall structure? Why...

VRTAC-QM: Leveraging Employment First initiatives to improve consumer services across agencies in Colorado. 14.03.2022

On this episode of Manager Minute, we are delighted to discuss Colorado's Employment First initiative. On the panel, we have: Patricia Henke, Colorado Office of Employment First (COEF) Director Meghan Greene, CIE Manager, CO VR Katie Taliercio, Colorado Department of Health Care Policy and Financing (HCPF); Colorado's State Medicaid Agency Katie Oliver, Colorado Department of Education Cheryl Carv...

VRTAC-QM Manager Minute: Get in and Get er' Done! How Ohio Makes VR Work for Customers! 23.02.2022

Welcome to the Manager Minute. Joining Carol Pankow in the studio today is Susan Pugh, Deputy Director of the Bureau of Vocational Rehabilitation with the Opportunities for Ohioans with Disabilities. Susan has worked within the agency in a variety of capacities including, VR Counselor, Assistant Area Manager, and Assistant Deputy Director.   In this episode, Susan discusses Ohio's rapid engagement...

VRTAC-QM Manager Minute: Get in and Get er' Done! How California Makes VR Work for Customers! 11.02.2022

Joining Carol Pankow in the VRTAC-QM Studio is Mark Erlichman, Deputy Director, Vocational Rehabilitation Employment Division, California Department of Rehabilitation. In this episode of Manager Minute, Mark covers the idea of Rapid Engagement. The idea behind it is to get customers in and move as quickly as possible to succeed. The California DORS Team has a variety of initiatives that they are w...

VRTAC-QM Manager Minute: Education and VR - Let's Talk Collaboration That Works 10.01.2022

Full Transcript Shannon Austin, Executive Director of Vocational Rehabilitation at the Pennsylvania (PA) Department of Labor and Industry and Carole Clancy, Bureau Director of Special Education at the Commonwealth of PADepartment of Education join Carol Pankow and Missy Diehl in the VRTAC-QM Studio to talk about the important partnership between Vocational Rehabilitation and Education and how coll...

VRTAC-QM Manager Minute - Monitoring: Surviving and Thriving Before, During, and After the Process 13.12.2021

Full Transcript: Joining Carol Pankow in the VRTAC studio is Felicia Johnson, Commissioner of the South Carolina Vocational Rehabilitation Department, and Lindy Foley, Director of Nebraska VR. Today we are discussing how Felicia and Lindy prepared for the RSA monitoring process, what they experienced, and what they learned. They will share how they see monitoring as a continuous improvement proces...

VRTAC-QM Manager Minute: Is Your Fiscal Management Managed? Building a Solid Foundation for Financial Fitness. 14.11.2021

Full Transcript Joining Carol Pankow in the VRTAC-QM Studio we have Chanda Hermanson, Administrator of the Disability Employment and Transition Programs in Montana, and Allison Flannagan,   VR Director at Florida General. Chanda and Allison share their experience and challenges while navigating the World of VR finances. Learn how networking and team building improve understanding and develop solut...

VRTAC-QM Manager Minute: New Employment Initiatives and Practices to Move the Needle with David D'Arcangelo and Natasha Jerde 21.10.2021

Full Transcript In episode 6 of Manager Minute, employment and VR take center stage during October's National Disability Awareness Month. David D'Arcangelo, Commissioner of the Massachusetts Commission for the Blind (MCB), and Natasha Jerde, Director of State Services for the Blind of Minnesota (SSB), join Carol Pankow to talk about the state of employment, today's challenges, and the initiatives...

VRTAC-QM Manager Minute: Planning for Success with Succession Planning so the VR Show can go on… 17.09.2021

Full Transcript   In this episode of Manager Minute, Joe Xavier, the Director of the California Department of Rehabilitation Services, and Jane Donnellan, the Administrator of the Idaho Division of Vocational Rehabilitation, join Carol Pankow in the VRTAC-QM studio to discuss the importance of succession planning and knowledge translation for VR agencies.    Joe and Jane highlight how they tackle...

VRTAC-QM Manager Minute: Bridging the Gap Between the DSA and the DSU so that VR's Mission Doesn't Slip Through the Cracks. 16.08.2021

Full Transcript   In episode 4 of Manager Minute, Bill Robinson, Director of the Michigan Bureau of Services for Blind Persons, and Cora McNabb, Executive Director at the Kentucky Office of Vocational Rehabilitation, join Carol Pankow, host of Manager Minute, to lend their experiences on navigating the critical DSA/DSU relationship so that VR's mission doesn't slip through the cracks.   Learn how...

VRTAC-QM Manager Minute: Unpacking the VR- State Rehabilitation Council Partnership 07.07.2021

Full Transcript   In episode 3, Dave Doukas, Connecticut General VR director, and Nicky Harper, director of Wyoming Combined join Host Carol Pankow to talk about state rehabilitation councils and the V.R. partnership, through the lens of a newer director with Nicky and a more seasoned director like Dave. From roles, responsibilities and overall effectiveness, you will learn how they are working th...

VRTAC-QM Manager Minute: Selecting and Retaining Top Talent in a Constantly-evolving Field - inside of a Constantly-evolving World 09.06.2021

Full Transcript   Employment retention for VR Staff has been challenging for many agencies, Host Carol Pankow sits down with Kristen Mackay, Director of Arizona Combined, and Cynthia Speight, Director of North Carolina Blind, to talk about how the newly revamped Operations and Personnel committee for CSAVR and are embarking on some further work to tackle this issue of recruitment and retention.  ...

VRTAC-QM Manager Minute: How is VR Going to Look Post-Pandemic? Join Kristen Mackey, Arizona Combined, Natasha Jerde, MN Blind, and Carol Pankow, VRTAC-QM 10.05.2021

Full Transcript Below.   Hosted by Carol Pankow, Project Director-GWU Team-VRTAC-Quality Management.   Carol is joined in the studio by Natasha Jerde, Director at State Services for the Blind MN and Kristen Mackey, Director of Arizona Combined. How is VR going to look Post-Pandemic? Carol sits down with Natasha and Kristen to talk about how they approached the impact of the pandemic and what they...

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