Magic In The Room

The most effective teams have diverse viewpoints and experiences. However, leaders must intentionally create an environment that values those differences so minority viewpoints are heard. In this episode of Magic in the Room, Hannah, Chris, and Luke discuss the mindset and tactics needed to lead teams that value differences.

If you have power, what should you do with it? In this episode, Luke, Chris, and Ben examine two possible choices; keeping power to yourself or giving control to other people so they can be more effective. The way leaders use power has implications for the effectiveness of teams and the health of individuals.  

Not all power is the same. Some people have power due to their job title or position, while others have power because of expertise, relationships, or trust. In this episode of Magic in the Room, Chris, Luke, and Hannah discuss why the source of your power matters and how to use the power you have for good.

Should we focus on our strengths or try to fix our weaknesses? In this episode of Magic in the Room, Luke, Hannah, and Sarah discuss the benefits of discovering your strengths and then leveraging them for maximum effectiveness. When everyone on a team uses their complementary strengths, each member is more effective, and the team is successful.

Resilience is the ability to withstand or recover quickly from difficult conditions. But what does it take to develop resilience? In this episode of Magic in the Room Luke, Hannah, and Chris discuss the need for hope, purpose, grit, reflection, and self care in developing resilience. People with resilience make a bigger impact on the world and attract people to their cause.

People with an Outward Mindset take the time to understand other people's needs, desires, and objectives before acting. Outward Mindset is critical to building high-performance organizations where everyone is engaged. In this episode of Magic in the Room, Hannah, Luke, Chris, and Bob discuss ways to develop on Outward Mindset.

The books, media, and news we consume have a profound impact on our mindset and creativity. In this episode, Luke, Chris, and Hannah discuss books that changed their life outlooks.

When we create an environment of trust and shared purpose, collaboration is possible, but it is not always easy. In this episode, Hannah, Chris, and Luke share tactics to ensure collaboration.

People with a growth mindset believe they can change and learn over time. In this episode, Hannah, Chris, Luke, and recurring guest, Dr. Bob Schooley, explore the characteristics of a growth mindset and how leaders can help people believe they can change.

For people to feel truly appreciated we must go beyond simply telling them they did a good job. Instead, we must give Meaningful Recognition, which is more intentional and thoughtful. In this episode, Luke, Chris, and Ashley Hurney of MTM Recognition discuss the science and tactics of giving meaningful recognition.

One single decision can have monumental consequences for our lives. Every decision we make is influenced by a number of factors, and can have ripple effects for us and the people we lead. In this episode, Luke, Chris and Hannah discuss what happens in the brain when we make certain types of decisions, and share tactics to making quality decisions.

What happens in the brain when we see something, touch something, hear or smell something? In this episode, Chris and Luke explore how memories are formed, and the role of experimentation and hands-on learning with architect John Stewart, whose work focuses on sensory-informed design.  

What happens to trust in an organization when some "essential" workers are required to be onsite, while other "non-essential" workers work from home? In this episode, Luke, Chris and Hannah discuss this question with recurring guest Dr. Bob Schooley, and outline strategies for building trust in remote work environments.

All humans experience a lack of confidence and the fear that they don't belong from time to time. When these feelings and conditions occur together and persist, they can take the form of what we call  "impostor syndrome." Many people – maybe as many as 70% of the population – struggle with it at some point. In this episode, Luke and Hannah discuss what it means to belong, and share tools for overc...

What is mindset and how does it show up? If our behaviors are informed or even driven by our mindset, it seems crucial to be intentional about the mindset with which we approach our lives. In this episode, Chris, Luke and recurring guest, Dr. Bob Schooley, explore central questions about mindset and how it affects the way we show up in the world.

Whether you leverage it or avoid it, how you manage conflict will shape your leadership journey and influence your success. Because teams are made up of individuals who each have unique personalities, styles, or values, conflict is a human condition.  We all face it. But not all conflict is bad. In this episode, Luke, Hannah and Chris discuss tactics to foster healthy conflict that builds stronger...

Developed in the 1990s by James Heskett, the Service-Profit Chain is a model of business management that links employee satisfaction to customer loyalty and profitability. It is a framework that shows the interrelationships of a business ecosystem, where revenue growth is an outcome of a chain of processes that begins with a clearly articulated shared purpose. In this episode, Chris, Hannah and Lu...

In this episode, Luke, Chris and Hannah explore the impact of emotion on our behavior and performance, and why emotional intelligence matters for leaders.

What might this next year, 2021 have in store? The impact of the year 2020 on a grand scale is unknowable and will likely continue to emerge for decades to come. In this episode, Luke, Chris and Hannah discuss the potential trends in organizational culture, human networks, globalization and other areas that might lie ahead in the new year and beyond.

The ability to be a nimble learner is a direct result of a growth mindset. In a world where the only constant is change, and the pace of that change continues to increase, being able to adapt, learn and grow has become one of the most important keys to success. In this episode, Luke and Hannah explore how to learn quickly and nimbly with P&PG team member Ben West.

There exists a thin line between order and chaos. This year was a year of straddling that line, and of getting comfortable with suffering. As the year 2020 wraps up, Chris, Hannah and Luke take their personal inventories of the lessons learned from this upside-down year. Disruption of systems and perspectives toward change are big themes in this year-end review.

What does it take to leave behind the relative security of employment and launch into the adventure of entrepreneurship, to do what we love? It all starts in the mind. In this episode, meet Jake Keyes, founder of Skydance Brewing Company, the first Native-owned craft brewery in Oklahoma City. Chris and Hannah explore the mindset shifts that lead to Jake' success as a brewer and full-time entrepren...

Who are our stakeholders? Why do they matter? In this episode, Luke, Chris and Hannah explore these and other questions concerning how to facilitate change. Transformational change often requires a coalition of stakeholders that are united by a common good or shared purpose.  Forming and sustaining an effective coalition requires a courageous leader capable of earning the trust and respect of a di...

What we all want is to feel seen, heard, and understood. When we can help our clients and customers feel that way, their experience with our brand soars. The G.U.E.S.T. Service™️ framework presents five powerful ways to be of service in a meaningful way, that people will never forget. It is a way of understanding service that is rooted in empathy and connection, that allows our customer to feel li...

Our brains desire certainty and are wired to anticipate what will happen next. When what happens next is unclear, we process the event as a threat. High-performing leaders are comfortable with the unknown and commit to processes that clarify objectives and the roles required to meet them. This develops patterns of predictability and rewarding outcomes. In this episode, Chris, Luke and Hannah discu...