Loan Officer Team Training with Irene Duford

“Remember, NOW is the time to build systems and processes!” In this episode, I talk through my own experience bringing on a new Loan Assistant, and how YOU can prepare yourself and your team now for a new addition, instead of waiting until you’re facing a necessary replacement. Our discussion starts with our team’s loss, the holes we found were now empty and how we built and have maintained system...

“We don’t want to micromanage but we’ve got to inspect what we expect.” Richard Smith is the Co-Founder of Remote Assistant Scout, a coach, author, speaker and Mortgage Advisor. He’s also a friend and fellow member of Mortgage Marketing Animals. I’m so excited to share his insight and experience with you in this episode. Our discussion starts with Richard’s background in mortgage. We talk abo...

“Processes create a predictable outcome.” In this solo episode, I discuss the power of S.W.E.T. “Same way every time” to propel you and your team to the next level of success through delighting clients and customers every single time. We’re all busy, but are you being EFFICIENT? If you’ve enjoyed this episode please leave us a 5 star review, share it with colleagues or friends in the Mortgage indu...

“I call myself a translator, taking the difficult things we have (in the mortgage industry) and make it where it’s easily learned, understandable and it can be transferred to consumers to help them navigate the process.”  Ginger Bell is the CEO and Founder of EDUMarketing.com, a skillful educator and good friend. I’m so excited to share her insight and experience with you in this episode...

“If we’re trusted, at scale, we’ll kill it! Lenders will kill it, Loan Officers will kill it, Realtors will be successful.” Dave Savage has spent the last three decades in the Mortgage Industry and brings his passion for leveraging technology to this discussion! As the Chief Innovation Officer at Trust Engine and Co-founder of Mortgage Coach, Dave has been helping lenders, Loan Officers and their...

“We’re only as good as the feelings we’ve left in other people.” Rachel Tarman is closing loans and opening doors! Rachel is the Business Development Executive for VIP Mortgage in Scottsdale, Arizona and is a great friend. Rachel’s specialty is building and maintaining relationships and that’s the focus of our conversation in this episode. Our discussion starts with Rachel’s origin in the mortgage...

“If you own a business. You have to talk about your business.” Joel Sharpton was referred to me as THE expert to help me launch my podcast and I’ve found that to be perfectly true. Joel joins me in this episode to discuss my own podcast launch and experiences, as well as how ANY business owner and especially Mortgage Officers should recognize themselves as content creators in today’s market. Our d...

”I remember seeing a significant increase in the first 90 days.” RJ Baxter has been a friend for more than a decade and for much of that time, I’ve been his coach as well. Watching his family grow, while he has grown personally and professionally has been a highlight for me, and I’m excited to have him on the show to share his story. Our discussion starts with his experience as one of the Freedom...

“You think having an assistant is expensive, but NOT having one is what’s costing you!” Carl White HAD to be my first guest on The Loan Team Training podcast. He and I are GREAT friends and he’s been a wonderful mentor to me in my career, including the very importance of the team you build for yourself, and who you spend time with even when you’re off the clock. In this episode, I replay my very f...

“When you can do things you enjoy doing, you’re going to be happier!” This episode features our first returning guest, Kenny Duford, a Loan Partner for Paul Dolan of the Dolan Mortgage Team. This time our conversation is focused on his career as a Loan Partner, and the impact that position can bring to YOUR business. We start with the decision to MOVE to the position of Loan Partner, the different...

Irene Duford gives you a private coaching session in this week’s episode, as we discuss the top three ways to limit your stress as a loan Officer. From making time for your most important activities, utilizing your staff properly to training that staff, Irene has a plan of action for you and your team that can help even out those highs and lows. If you’ve enjoyed this episode please leave us a 5 s...

David Holland is a top loan officer, a friend and colleague who has a TON to share with you today from his own experience building Holland Mortgage. I cannot wait to share this episode with you. We start with David’s origins in his grandparent’s basement, discuss David’s own team and how he put it together, and discuss the necessity of putting the right people in the right place for your business....

“You can’t implement EVERYTHING you’re learning!” Youssef Abdelhalim is a great Loan Officer, a good man and someone I’ve had the good fortune to coach over the last few years. From 2019 to 2021 he more than doubled his business by training his team and most importantly, changing his own mindset and expectations. We start with Youssef’s background and training, discuss the magic of overcoming limi...

“The brain believes the programs it has that are strongest, it doesn’t make any difference whether they’re true or not.” I am passionate about successful self talk and every class I teach has it.  Every person I coach learns about it because it is so impactful when we use the language of success. This week I checked off a bucket list item.  I had my long time mentor in Self Tal...

It’s a solo show this week, as Irene dives deep into the details of her Loan Assistant Mortgage Training Bootcamp. Learn how you and your team can benefit from proper training, systems and the confidence that comes from having that support and foundation. If you’ve enjoyed this episode please leave us a 5 star review, share it with colleagues or friends in the Mortgage industry who can benefi...

“You can’t have anything stored in your head or on your desk it’s worthless there. It has to be in the systems.”  Toni Taylor is a Coach, an Originator, a Mom a wife and a great friend. Toni and her team at Interconnect Mortgage are killing it and she brings that organizational knowledge to us in this episode. She’s had a big impact on me and I’m so thankful to share her and her message with...

‘Any part of the loan business is “hire-out-able”.’ Tammy Schneider is a coach and friend whose superpower is hiring, and she's here today to share her secrets with you! Tammy is the co-founder of Mortgage Marketing Animals and the Jelly to Carl White's Peanut Butter. She’s had a big impact on me and I’m so thankful to share her and her message with you all! We start with the creation of Mortgage...

“How do you make change on a broad scale that doesn’t destroy people in the process?” René Rodriguez is a speaker, coach and friend who teaches 1000’s of people every year how to bring their own story to life in the work that they do, and the messages they deliver. He’s also a podcast host and best selling author of “Amplify Your Influence” available everywhere now. He’s had a big impact on me and...

“Your support staff isn’t a liability they’re a profit center when trained the right way!” Steve Kyles is a partner with Mortgage Marketing Animals, one of the top mortgage coaching programs in the country for Loan Officers as well as a top-producing branch manager at SMP. He is also the host and founder of the energetic and value-packed Loan Officer Leadership Podcast, one of the top podcasts for...

”It’s not just a job, take pride in your work!” Nikki Hampton is a font of information and a firecracker of a person. She and I met when her Loan Officer, Shawn Ireland, sent her for training and we’ve been fast friends since. We start with the importance and power of winning as a team, discuss the steps to keeping a positive mindset and the difference between training your staff and training your...

“You can achieve amazing things in this business. If you have a plan, and help, you can do anything!” Frank Garay has been a public voice in the mortgage and real estate space for almost 20 years, and his experience in the industry goes back even further. He’s also full of excitement and one of the best motivators around. He's got so much to share with each of you. We open up talking about “Think...

“There’s no way you’re going to achieve much in life without sacrificing something.” Today's guest is a successful dentist and business, a great husband and father and a wonderful son in law to me. Dr. Chris Christensen joins me to discuss his own journey into dentistry and how investing in himself and his team has changed his business for the better. He's got so much to share with each of you. We...

“In America you can do just about anything you want to do (for a career), so you should love what you do!” Today's guest has had a profound impact on me and my family, and I’m excited to have him on the show. Roberto Monaco is an educator, coach, public speaker and a friend who’s got so much to share with each of you. We open up with the event that brought us together and changed how love is at th...

Sometimes, it just comes down to doing what needs done. Today's guest is a firecracker and I’m excited to have her on the show. Jen Conley and I met more than a decade ago, and have grown in the business alongside each other. Jen Conley is a great loan officer, a fantastic coach and a resource of great insight for anyone trying to build consistent habits. She's got so much to share with each of yo...

A real estate agent coaching loan officers on how to build relationships with real estate agents. Today's guest has been a top producer for 27 years, has been a friend for years and I'm excited to talk with her. Mary Carroll is a great realtor, a fantastic coach and capable of impacting people directly and powerfully. She's got so much to share with each of you. We open up with the story of how an...