Live with Sondra

The future of attractions is here, and it’s all about empowering guests with seamless, frictionless transactions . In this solo episode of Live with Sondra , Sondra Shannon, CEO of Gatemaster Technology , dives into the transformative power of guest-driven transactions and how attractions can eliminate frustration, enhance convenience, and increase revenue by meeting guests where they are in today...

👻 It’s Halloween, and while the season is full of spooky fun, nothing is scarier for an attraction than a poorly designed buyer journey . In this solo episode of Live with Sondra , Sondra Shannon, CEO of Gatemaster Technology , uncovers the terrifying impact of not optimizing your guest’s buying experience and how it could be costing your attraction revenue, guest satisfaction, and long-term loya...

In today's fast-paced, on-demand economy, guests expect seamless, convenient, and personalized experiences—just like they get from Amazon. In this solo episode of Live with Sondra , Sondra Shannon, CEO of Gatemaster Technology , explores how guest-driven transactions can revolutionize your attraction’s operations, empowering both your guests and your team. In this session, Sondra dives into: Empow...

Optimizing Park Operations: Practical Solutions for Common Challenges Join us for a special episode of Live with Sondra as host Sondra Shannon, CEO of Gatemaster Technology discusses with Tiffany Blair, EVP of Client Success and Solutions the key challenges parks and attractions face in optimizing operations. In this session, Tiffany will discuss: Enhancing Guest Experience Through Technology: How...

Live with Sondra: Signs It's Time for a New Ticketing and Customer Management Platform Is your current ticketing system holding your business back? In this solo episode of Live with Sondra , Sondra Shannon, CEO of Gatemaster Technology , shares the key warning signs that it's time to upgrade your attraction’s ticketing and customer management system. If your platform is creating more challenges th...

Welcome to this episode of Live with Sondra: Don't Let Anyone Tell You You Can't Have It All! where we explore how to break free from limiting beliefs and empower yourself to achieve your dreams. Join us for an inspiring solo session of Live with Sondra . In this session, Sondra Shannon, CEO of Gate Master Technology will dive into: Belief and Self-Empowerment: How cultivating unwavering self-beli...

Welcome to this episode of Live with Sondra: Don't Let Anyone Tell You You Can't Have It All! where we explore the power of self-belief, bold goal setting, and the courage to chase your dreams. Join us for an inspiring solo session of Live with Sondra . In this session, Sondra Shannon, CEO of Gate Master Technology will dive into: Belief & Self-Empowerment: How cultivating unwavering self-beli...

Welcome to this episode of Live with Sondra: IAAPA Meetup at Meow Wolf where we dive into the exciting world of industry events and networking at one of Denver’s most innovative attractions. Join us for an engaging solo session of Live with Sondra . In this session, Sondra Shannon, CEO of Gate Master Technology will dive into: Event Attire & Style: Discover Sondra’s tips on dressing up for a s...

Welcome to this episode of Live with Sondra: Sharing Wild Waterpark Stories! where we dive into the unpredictable and unforgettable world of water parks. Join us for an engaging solo session of Live with Sondra . In this session, Sondra Shannon, CEO of Gate Master Technology will dive into: Wild Water Park Adventures: Discover how daring experiences—including a memorable stint in Venezuela while s...

Welcome to this episode of The Steps That Businesses Can Take to be Prepared for Outages where we explore proactive strategies to safeguard your operations when unexpected disruptions occur. Join us for an informative episode of Live with Sondra . In this session, Sondra Shannon, CEO of Gate Master Technology will dive into: Understanding Outages: How incidents like the recent Square outage can im...

Welcome to this episode of The Value Proposition of a Premium Ticket where we explore how premium upgrade options can revolutionize the guest experience at your attraction. Join us for an informative episode of Live with Sondra . In this session, Sondra Shannon, CEO of Gate Master Technology will dive into: Enhancing Guest Experience : Discover how premium tickets empower guests to plan their day,...

Welcome to this episode of The First of the Month: A Fresh Start for Setting Goals and Targets where we dive into how clear goal setting and innovative technology can transform guest experiences into lasting relationships. Join us for an informative episode of Live with Sondra . In this session, Sondra Shannon , CEO of Gate Master Technology, will dive into: Goal Setting for Success: How establish...

Welcome to this episode of The First of the Month: A Fresh Start for Setting Goals and Targets where we kick off the month with powerful insights on goal setting, accountability, and celebrating success. Join us for an informative episode of Live with Sondra . In this session, Sondra Shannon, CEO of Gate Master Technology will dive into: Goal Setting & Clarity: How to create SMART goals—specif...

Welcome to this episode of Creating Customer Loyalty where we explore how innovative technology and exceptional service can transform guest experiences into lasting relationships. Join us for an informative episode of Live with Sondra . In this session, Sondra Shannon will dive into: Wild Water Park Stories: A look back at Sondra’s early adventures—reminiscent of her wild experience in Venezuela—a...

Welcome to this episode of Creating Customer Loyalty where we dive into the innovative strategies that drive repeat business and elevate guest experiences. Join us for an informative episode of Live with Sondra . In this session, Sondra Shannon will explore: Innovative Technology and Integration: Discover how Gate Master’s integrated online ticketing, mobile ordering, and premium refund boost feat...

Creating Customer Loyalty – Live with Sondra In today’s competitive marketplace, customer loyalty is more important than ever. In this solo episode of Live with Sondra , Sondra Shannon dives deep into the strategies and insights that help businesses build lasting relationships with their customers. In this session, Sondra explores: Why Customer Loyalty Matters: How loyalty impacts revenue, repeat...

Welcome to this insightful episode of Live with Sondra ! Broadcasting live from Hollywood, Sondra dives into the reality of "How to Integrate Work and Life" work-life integration—a concept she champions over the traditional idea of "work-life balance." In this episode, Sondra shares: The Power of Accountability and Discipline: How these two core values shape her ability to travel, lead, and still...

Welcome to this episode of "The Art of Hospitality" where we explore how exceptional service can elevate the attractions industry. Join us for an insightful episode of "Live with Sondra" featuring Bob Pacanovsky, a hospitality expert and guest experience strategist , as we discuss the key elements that transform a good visit into an unforgettable experience. In this session, Bob will dive into: Un...

Welcome to this episode of "From Barriers to Belonging" where we explore how attractions can go beyond mere accommodation to create truly inclusive experiences for all visitors. Join us for an inspiring episode of "Live with Sondra" featuring Dani Rose, award-winning accessibility advocate and ADA Coordinator , as we uncover strategies for fostering inclusivity in cultural attractions, live entert...

Welcome to this episode of "Revolutionizing Customer Experience" where we explore how refund protection is transforming the theme park and attractions industry. Join us for an insightful episode of "Live with Sondra" featuring Morgan Abney, Director of Strategic Partnerships at The Protect Group , as we uncover how refund protection enhances guest experiences, builds trust, and drives additional r...

Welcome to this episode of "The Future of Guest Service" where we explore the delicate balance between technology and personalization in the attractions industry. Join us for an engaging episode of "Live with Sondra" featuring Vincent Mavente, Corporate Director of Contact Center for Herschend Family Entertainment , as we uncover the keys to delivering guest experiences that are both efficient and...

Welcome to this episode of "Dreams to Reality" where we dive into the fascinating world of innovations in the attractions industry. Join Sondra Shannon, CEO of Gatemaster Technology, and industry expert Megan Gannon as they share their insights and strategies for enhancing guest experiences. Whether you're a theme park operator, a museum curator, or running any attraction-based business, this epis...

Welcome to this episode of "People-First Strategies," where we dive into the fascinating world of sales and service. Join Sondra Shannon, CEO of Gatemaster Technology, and Beth Standlee, Founder and CEO of TrainerTainment, for an enlightening session on revolutionizing sales and service in the attractions industry with a people-first approach. In this session, they will explore: - The People-First...

Welcome to this episode of "Mastering Marketing" where we dive into the fascinating world of listening to growth and success. Join us for an exciting episode of 'Live with Sondra' featuring Stacy Reed , the Fractional CMO at Stacy Zeal & Co., as we dive deep into marketing strategies for growth and success are crucial in transforming the attractions industry! In this session, Stacy will discus...

Welcome to this episode of "Leading with Purpose: DEI & Innovation in the Attractions Industry," where we explore the dynamic future of attractions with Colin Cheadle, an accomplished HR and organizational development leader. In this episode of 'Live with Sondra,' Colin and Sondra delve into: HR Leadership & Organizational Development: Discover how HR strategies drive organizational transf...