Learning Uncut

Hosts : Karen Moloney & Michelle Ockers   Transcript and related resources: https://learninguncut.global/podcast/32/ Podcast information and more episodes: https://learninguncut.global/podcast/ Emergent: Podcast information and more episodes:   https://learninguncut.global/podcast/?podcast_series=emergent-series  

Over the past two years Spark NZ has embarked on an ambitious transformation of learning in order to build a 'culture of performance.' . Their goal has been to 'democratise knowledge' and create a self-sustaining performance ecosystem. This is Part 2 of our discussion with Kerry Peguero and Liv Wilson from the Learning Enablement Team about their innovative approach. In Part 1 (Episode 30) we cove...

Over the past two years Spark NZ has embarked on an ambitious transformation of learning in order to build a 'culture of performance.' Their goal has been to 'democratise knowledge' and create a self-sustaining performance ecosystem. We spoke with Kerry Peguero and Liv Wilson from the Learning Enablement Team about their innovative approach. Over two Learning Uncut episodes we discuss four core in...

'Freedom To Learn' is the evocative title of the organisational learning strategy at Farmers Mutual Group (FMG). This New Zealand rural insurer is moving away from a heavy focus on traditional training to more liberating, empowering approaches over a five-year horizon. Kate Jarvis, the FMG Learning and Capability Manager, discusses how the strategy was developed and their progress as they approach...

"It was a lot of experimenting and working out what is the best process." It's been one year since the Learning Uncut podcast crew took the plunge and hit "publish" on their first episode. In this edition, editor Amanda Ashby, along with hosts Karen Moloney and Michelle Ockers share how the podcast came to life, the process they have developed for producing a podcast as a virtual team, valuable le...

Introducing eLearning into an organisation is not an unusual thing these days. But doing it the way that Bethanie Aged Care did it is what resulted in a 98% completion rate of their compliance eLearning modules and won them several  learning industry  awards. In this episode ,  L&D Manager Danielle Phelan and L&D Consultant Christina Batten talk us through the strategy and approach they and their...

Do you delete those boring broadcast emails from IT about software upgrades and intranet changes without reading them?  This was the challenge faced by the ICT team at University of Southern Queensland.  Inspired by entertaining 6 second 'Vines,' Sandra Lammas had the idea to create short attention-grabbing videos and weave in important information.  As she puts it "they come for the entertainment...

Being the CEO of any startup comes with many challenges. But when you have a two-week startup timeframe, a new, geographically dispersed and fast-growing team with a lack of managerial skills, no processes and groups of displaced people and their new communities to support, the word "challenge" takes on a whole new meaning. In this episode, CEO David Keegan talks about how he steered Host Internat...

This is a fascinating case study that demonstrates the use of Communities of Practice as a central part of the capability strategy of an organisation. Arup is a 14,000 strong global organisation who design the built environment.  Their Skills Networks (a form of Communities of Practice) straddle all their business units and geographies.  Kim Sherwin, the Arup University Leader for Australasia, tal...

Ovolo Hotels are a  hospitality  group who like to do things differently. As they  embarked on  a period of rapid  growth  they  saw the need to create an L&D function   and o nboarded an L&D Manager.   Alexandra Lederer joined the business with no department, no team and no experience in hospitality. But what she did have was a background in marketing.   Challenged to be innovative  whilst  align...

What happens when the L&D Manager is also the Marketing Manager? You get to run a learning campaign! In this episode, Megan Power shares her story of using a video learning campaign to upskill retail staff on a new product line. She talks through how they produced and shared videos, used marketing tactics for engagement and used data analytics throughout the campaign to connect with their learners...

Today we speak with Nic Barry from Domain, an online property technology company, about how they revamped their approach to onboarding.  Faced with substantial business growth, their onboarding experience had become inconsistent.  Nic describes how they stepped back to look at the onboarding journey and created a more consistent and personalised experience while also improving process efficiency. ...

Did you ever get a letter from the Australian Taxation Office (ATO) and struggled to decipher the technical jargon and legal language?  Simon Paton is changing this!  Simon talks to us about the strategic shift for the ATO to reinvent itself.  A key part of this is building better relationships with taxpayers and other community groups.  His work to improve written communication of ATO decisions i...

Imagine the challenges of being a new bus driver and having to learn the routes through a busy city like Sydney.  In Tanya Lau's words "It's v ery high pressure, and you've also got to  deal with customers as well  and learn everything there is to know about that job on the spot ."   Transport New South Wales had been seeking solutions to alleviate the stress  of route familiarisation  on drivers...

Arun  Pradhan is the creator of the Learn 2 learn app,  which he developed t o  help individuals develop learning skills and organisations to build a culture of continuous learning .   After discussing the content and format of the app,  Arun  talks about the way he used himself as a guinea pig while developing the app.  He also provides tips for when an app could be appropriate as part of a learn...

Get ready to fire up your Professional Development. This is our first episode for 2019 –Happy New Year. Many people take a break during this period. Often people reflect on the past 12 months and look ahead to the coming year. It's a great time to update your Professional Development Plan. We are joined by Neil Von Heupt, who spent four years at the Australian Institute of Training and Development...

In February this year the Learning Uncut team started recording episodes for  the this  podcast which went live in June. Since then, there have been 15 published episodes with some great guests covering a wide range of topics and sectors. In this episode, Karen, Michelle and Amanda look back over their first year in podcasting and discuss highlights, insights, learnings and ideas for Learning Uncu...

Bruce Love has guided the development of a performance-focussed coaching culture in a call centre environment in the aviation industry , with an impact on operational measures and employee en gagement .  This has been part of a business transformation program that  commenced  over three years  ago .  Being involved up front in redefining the organisation structure and recruitment for key positions...

Communities of Practice are organised groups who  engage in learning across  a common interest and they can be a valuable resource to individuals for professional development  or organisations as a source of knowledge and expertise.  Many CoPs are created on the premise that "if we build it, they will come , " but building is just the beginning. Emelia Winter talks to Learning Uncut about how she ...

Social Futures is a social justice organisation whose customers and staff are spread over a vast geographical area.  They realised that traditional top down change management approach was a poor fit with the connected culture that they wanted to sustain in a period of rapid growth.  In this episode Jem Mills discusses their adoption of an open source or co-created change management approach.  He d...

Justine Jardine describes the 'build as you go' approach that she used to developing a learning solution and resources for software implementation in an Agile project at Coca-Cola Amatil.  She found that once she embraced a mindset of iterative change and human-centred design approaches it helped her to create a more sustainable and effective learning solution than in traditional software project...

The NSW Department of Education introduced a distributed authorship approach with user generated content to support peer-to-peer learning for teachers. Rob Wilkins talks about how the change was rolled out, the challenges and wins and why we, as L&D, need to "let go and let learn." Hosts:  Karen Moloney & Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/11/ Po...

Digital literacy is not a new concept having been widely researched since the mid-1990s. Yet the definitions remain contested and can extend to include socio-cultural and political dimensions. Current perspectives are willing to accept that digital literacies exist as a plural phenomenon inclusive of information literacy, computer literacy, network literacy, and media literacy. However, it must al...

Danny Ginsberg and Hayley Steer discuss the award-winning CREATE program they led at Specsavers. Inspired by insights from market research, the Training and Development team observed retail staff who were delivering a great customer experience and identified the capabilities that they applied. For just one lens type alone the stores that have completed the CREATE program have generated an addition...

Project 100 was the response of Victoria Polytechnic to a State government policy change that eliminated public funding directly to training providers and increased competition in the sector. Gail Bray led this 3-year strategic initiative which radically transformed 100 qualifications following a modern blended learning delivery model enabled by digital technology and focused on skill development,...