Leapfrog CX Strategies

TalkingHeadz is an interview format podcast series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode  Dave and Evan   realize that NEC is one of the largest companies in enterprise communications, and when it comes to the NEC family of UNIVERGE products, there's a good chance Ram Menghani is involved. Ram has broad experience in all asp...

TalkingHeadz is an interview format podcast series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode  Dave and Evan   discuss the rebranding and differentiation of GoTo UCaaS with its CMO Jamie Domenici . In 2016, LogMeIn acquired  the GoTo Family of Products from Citrix. Both are strong brands and there must of been some struggle about bran...

TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we also have great guests. In this episode  Dave and Evan   discuss the contact center, video, UCaaS, and life as an entrepreneur with Joe Manuele , CEO and Founder of No Filter .  Prior to No Filter, Joe served as SVP Corporate and Business Development at Dialpad, where he landed after Dial...

TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we also have great guests. In this episode  Dave and Evan   discuss how contact center can better see the path, or light the path with Janelle Raney, CMO of Pathlight . Prior to her arrival at Pathlight, Raney served as Head of Product and Industry Marketing at Zoom Video Communications wher...

Dave and Evan   discuss how Crexendo is providing new options for enterprises and service providers with Jon Brinton , CRO of Crexendo. Jon triumphantly stepped in after a last minute scheduling change.  That was probably for the best. Evan and I have known Jon for a long time, and those conversations always go a little smoother. Turns out he knows a few things about Crexendo too. Not to mention h...

Dave and Evan   discuss how Balto can improve CX with automated coaching with Founder and CEO Marc Bernstein .    Marc Bernstein is the Founder and CEO of Balto, which offers real-time automated guidance for contact center agents. Like most founders, Marc has made his share of mistakes. In particular, he noticed as a technology sales rep, that many of his mistakes were preventable - not to mention...

Dave and Evan   discuss life in the UCaaS driver's seat with Dave Sipes , the CEO of 8x8 .  We cover XCaaS, the economy, Teams, stadiums, and much more.  Many of us met Dave during his 12 year stint at RingCentral, ending with the role of Chief Operating Officer. It was an extraordinary period for RingCentral. Dave led innovation, engineering, global sales, marketing, customer care, internati...

TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we also have great guests. In this episode  Dave and Evan   discuss employee engagement with Gideon Pridor , CMO and Chief Storyteller of Workvivo .  Gideon drives marketing strategy and execution for technology start-ups with a penchant for international business development.  Before Workvi...

TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we also have great guests. In this episode  Dave and Evan   discuss the lack of creativity of sports in El Salvador with Brian Beutler , CEO and Co-Founder of Alianza .  Brian claims to enjoy creating innovative solutions to big problems, so opted to start Alianza in 2009.  In 2020, Alianza...

TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we also have great guests. In this episode  Dave and Evan toss questions back and forth with Josh Little of VolleyApp .  Josh is a serial entrepreneur. "I am a maker who is prolific at creating original works that I am proud of and are worthy of remark."  He has started and exited...

TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we have great guests. In this episode Dave and Evan grill Gregg Johnson , CEO of Invoca , about AI .   As a seasoned digital marketing and SaaS leader with over fifteen years of extensive experience bringing products to market in emerging categories, Gregg's led large teams and worked w...

TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we have great guests. In this episode Dave and Evan hangout with Ujjwal Singh , Head of Workplace from Meta.   Ujjwal Singh is a product and engineering leader with a focus in enterprise and SaaS technologies. He is the Head of Workplace, Meta’s business communication platform.  Ujjwal is re...

TalkingHeadz is an interview format podcast featuring the movers and shakers of enterprise communications - we have great guests too! In this episode Dave and Evan discuss trends and possibilities of conversational AI platforms with Dan Miller of Opus research .  Dan Miller founded Opus Research in 1986 and helped define Conversational Commerce. Dan held management positions at Atari, Warner Commu...

TalkingHeadz is an interview format podcast that features the movers and shakers of enterprise communications - we have great guests too. In this episode Dave and Evan discuss the importance of brand with Michael Gold , the CEO of Intermedia .  Michael Gold joined Intermedia in 2011 which may have something to do with its revenues increasing five fold since. The provider also transitioned from an...

TalkingHeadz is an ongoing interview podcast that features the movers and shakers of enterprise communications - we have great guests too. In this audio-only episode Dave and Evan discuss the importance of video with Michael Litt.    Michael Litt is CEO and co-founder of Vidyard , a global video creation, hosting and analytics platform for businesses.

In this TalkingHeadz podcast Dave and Evan Go deep, well beyond the app layer, with Cullen Jennings of Cisco . This is the final episode of 2021.  Cullen Jennings is the CTO for Security and Collaboration Business at Cisco. How do you become the technology leader at a technology leader? Practice! Cullen is Cisco Fellow (1 out of 19) with over 30 years of experience across startups, large organizat...

In this TalkingHeadz podcast Dave and Evan have One Talk with Alex Doyle of Verizon . Alex is the Executive Director, Advanced Communications Products at Verizon.  If you thought 5G was advanced, you are missing out on all the great solutions Big V has for collaboration, call centers, and UCaaS -- including its own mobile-first One Talk.  The products and solutions delivered by Alex and his team s...

Dave and Evan meet with Philipp Heltewig , Co-Founder and CEO of Cognigy .  Philipp is a German-Australian entrepreneur with profound technology experience working for companies in Europe, APAC and North America. He had the foresight to start up a conversational AI technology company in 2016. Long before anyone was talking about conversational AI.  Since its founding in 2016, Heltewig has been the...

Dave and Evan meet with Justin Mitchell , Founder and CEO of Yac .  Sometimes voicemail can convey a message better than text, but voicemail isn't really a conversational tool. The answer is conversational voicemail.  Yac provides conversational voicemail, and if you don't know what this, listen to this podcast.  The reason enterprise chat has become so popular (and why email remains so...

Dave and Evan meet with Martin Taylor , a Co-Founder of Content Guru . Content Guru is a leader in cloud-delivered customer engagement. Its Storm CCaaS solution is well known in Europe and expanding in North America. That's one of the topics we cover in this podcast. We also get Martin to explain the brands in his life: Redwood Technologies, Content Guru, and Storm. Martin Taylor has been tin...

Dave and Evan meet with Michael Tessler , Managing Partner of True North Advisory, but better known as Co-Founder and CEO of BroadSoft.  Mike has a mystical fun yet wise vibe going for him. BroadSoft is a pretty impressive name to have on your resume, and a lot of people have it. MIke actually created and built it. I consider BroadSoft to be the most influential company regarding VoIP and cloud co...

Dave and Evan meet with Hugo Feiler the CEO and co-founder of Minima . A base layer protocol that brings blockchains to smartphones.  Minima is the world’s first truly decentralized blockchain protocol that runs in full on mobile phones. Minima has created an ultra-lean blockchain protocol that fits on a mobile or IoT device, allowing every user to run a full constructing and validating node. It c...

It's not all fun and games when the net is down. Dave and Evan meet with Mo Nezarati , President of Voice at Subspace .  A funny thing happened to the folks at Subspace when they set out to improve gaming, they discovered how to upgrade the entire internet. Subspace harnesses the power of games to improve real-time apps.  Latency and other network issues deprive us all from the online experie...

Dave and Evan meet with Ray Pasquale ,  CEO and Founder of Unified Office .  Unified Office is a next-generation IT managed services provider focused on the Small and Medium-sized Business (SMB) market. Unified Office was built from the ground up focused on delivering business class communications services on the latest mobile devices. We take the latest in communications technologies and make the...

Dave and Evan meet with Brett Shockley,  CEO and Co-Founder of Journey.ai .  Brett's journey, prior to Journey, included being the CTO role at Avaya. He was responsible for Avaya's mergers, acquisitions, major partnerships, corporate strategy, and emerging products including Avaya Labs. Before Avaya, Brett was the VP & GM Customer Contact Business Unit at Cisco. He has extensive expe...