Leadership & culture in healthcare

The Combined Trust has been the professional home for Buki, over 25 years - as an older age psychiatrist and now chief executive. The leadership team were fed up with standards below what was acceptable and poor staff survey results, Combined started on a ‘listening project’; listened to their people and made changes.  This has led to an ongoing engagement culture and approach hard wired with spec...

Midlands Partnership University NHS Foundation Trust mission is “Together we are making life better for our communities”. Working across the midlands, it provides physical and mental health services to local communities.  The Trust has invested in quality improvement methodologies and competence focusing in small changes - learnt from the Virginia Mason model.  Neil has invested much of his time d...

The podcast explores the “DCHS” way and how that has set a simple but effective framework for the values, expectations and behaviour within the organisation. Tracy describes how to create psychological safe teams, but teams that challenge themselves, especially with service user and patient views on hope well they are doing. The podcast hears from Tracy’s leadership style and personal impact and a...

Jane Tomkinson details the cohesive team that has been built of many years in Liverpool. This is built on: building relationships knowing the Trust inside out single purpose civility Some key elements the team has learnt: develop values with staff  communicate, communicate, communicate ensure the values are visibly present and relevant focus on the importance of appraisals no one is more important...

Background on the NHS staff survey: The NHS staff survey has operated since 2003 and provides a rich source of comparative data and is recognised as one of the largest workforce surveys in the world. Last year over 630,000 colleagues took time to complete, fulfilling an aspiration of the survey that “we each have a voice that counts”.  The survey is abased around 111 questions, aggregating into 21...