Leadership Beyond Borders

Sales Operations have shifted. You can no longer look you customer in the eye, so what do you do? In this episode we discuss how businesses are transforming their sales operations due to the COVID-19 pandemic, what we can learn from how remote sales have been done to date. We discover the best practices that are going on and what type of training is needed for salespeople who may be transitioning...

Start ups are generally known for their agility and quick response, while large organizations are rarely so flexible. Large organizations often resist disseminating plans until they are completely sure, and then they are reluctant to change for fear of creating confusion both within the organization and with customers. But now large organizations are being forced to learn from smaller and medium s...

Keeping calm and thinking both strategically and operationally can be challenging when a crisis occurs, and that's what we are in. Facing a massive number of customer requests and questions, some of them desperate and some of them just inquisitive, can be challenging even in the best of times. We as leaders and companies must consistently provide transparent and accurate communication that maintai...

The Importance of Storytelling cannot be underestimated. The world we live in today could not exist without the influence from past generations, the experiences from people across the globe and the experiences from those that surround us. As creatures of habit and tradition we instinctively hand down lessons and share knowledge. We crave communal knowledge, which very often comes from the stories...

It is difficult enough to balance career, family, children and still have time for yourself, and then we suddenly find ourselves in a world health crisis and everything changes. We find ourselves "locked down" with family under foot, trying to build a rountine so that life can somehow go on. In this episode we speak with two female executives on how they are mannaging and organizing their family i...

Many of us saw the outbreak of SARS or EBOLA, but both of these pandemics were before we had a fully embraced world economy. Today we have a full global and connected economy, one that has spirited our growth but also brings with it certain risks because we are so globally connected. Now we are now living those risks. The pandemic is hitting the entire economy, and maybe the big guys will survive,...

A recent Forbes article published research by the Carnegie Institute of Technology which indicated only 15% of financial success actually comes from knowledge or technical skills. The remaining 85% of success comes from the ability to effectively communicate and negotiate with others, and a lot has to do with body language and habits. We sometimes have habits and act in certain ways that we do not...

Although statistics vary, most are showing that around 61% of Generation Z entering the workforce now, say they want to be entrepreneurs, and very few want to do it because of money. Being creative, solving a problem and making life more efficient top the reasons why. But being an entrepreneur is hard. With 8 out of 10 start-ups failing it would be not very easy to be a success without much experi...

We all know that marketing is changing fast, we only need to blink and there is something new. The big guys like Facebook, Amazon, Apple, Google have redrawn the customer buying journey and redefined how companies and consumers interact. But this is only the beginning. As technologies and tools continue to advance and digital channels to begin to expand our options will become overwhelming. Theref...

There is a lot of thought today that goes into what true leadership is and what its relation is to corporate sustainability. Leadership is much more than authority, it is about developing people and helping others reach their full potential. It is also about equipping others with the right tools to not only to maximize the success of the company, but also the success of those that have a relations...

There is a lot of talk in the financial industry today about transition and technology, and for good reason. How we think about money, spend it and save money is changing and as a result the banking sector is in transformation. Banks are investing millions of dollars into technology to digitize nearly every aspect of their businesses. But it's not only about technology, it's about the customer. Th...

Internet retailing is riding on an upward trend is due to the technologically-savvy population and growing consumerism of the middle class. The rise of omnichannel is sure to continue in 2020, especially in retail therefor retailers need to offer consistent buying regardless of channel, and one channel is internet retail. The convenience provided by online platforms, product variety, and discounts...

Artificial intelligence is changing everything. It is changing our personal lives and it will change the future of business. We already see it being used in internet searches, customer targeting, and even in performance evaluations. It is merging our personal lives with our business lives as devices learn more about us and location-based intelligence always knows where we are and what we are doing...

Body language is something we notice but do not think about especially when it comes to gender and cultural differences. One of the questions that very often is asked, is why do the genders exhibit different body language and how do we interpret these differences? Are these differences learned or instinctive? Do we form stereotypes when it comes to body language? What about cultural differences, h...

Privacy is dead, right? Facebook knows everything about you, LinkedIn has documented your entire career and consumer behaviour shows, repeatedly, that people just don't care about privacy, no matter how much they complain about it. Research shows that most U.S. adults — 60 per cent —claim they care about privacy but will barely lift a finger in an effort to make sure it's enforced. Regulations suc...

The new generation of workers is pushing back. They expect and demand flexibility — benefits, latest technology, like the ability to work remotely, come in late or leave early, or make time for friends and the things they enjoy. And all this is happening while they chat on their phones, using visual images on Instagram, snap chat and other social media. They are re-shaping everything as we know it...

In leadership, we have many experts, successful people, and those who have not been so successful, but they all have a lot to say, and many of them want to become writers. Many are seeking fame and encouragement because many believe validity and meaning will arrive out of publication. They see fame as offering a measurable amount of worth and competence. But others want to share a story and are no...

Influencer marketing has always been around with sports figures recommending various products or commercials that say "9 out of 10 dentists recommend this toothpaste". But times have changed, and Influencer is not only about big brands, but it is also about local businesses. Alongside this, Influencers have also changed, they are no longer only sports figures and celebrities, but the "girl and guy...

Long ago when I thought about curiosity the first thing that jumped to my mind was the quote Curiosity killed the cat, but satisfaction brought it back', a saying we often heard as children. But today when I think of curiosity, I know that it is constantly cited as a trait that most successful leaders demonstrate. In May 2018, Success Magazine, noted curiosity as one of the top 7 leadership traits...

When words are well-written in well-written communication they can help define goals, identify problems, promote understanding that can help people arrive at solutions. But we very often do not think about the impact of written communication. It is one of the most effective forms of communication one can use because if you write it correctly it can be understood by all. Written communication can v...

As part of the Women in Tech Series, in this episode, we explore the impact innovation and technology is having on our businesses, our personal lives, and society in general. Today we are overwhelmed by data and new technologies, and we pose the question: Are emerging technologies positively or negatively disrupting the existing order of things? Our personal and business lives are touched by techn...

People very often compare success in sports to success in business and management. This is because we can learn a lot from how athletes train and focus. When you look at high performers across all fields, whether it is a CEO or a Super Bowl quarterback these people do tend to have some common professional characteristics, personality traits, habits, lifestyles, and verbiage. But what we do not see...

It used to be the only way to recognize a good leader was through their executive abilities or management qualities. When developing leaders, if something was lacking, then we would send that leader into leadership training. Today neuroscience has entered the world of leadership training. Today we are looking at the brain and its relation to leadership behaviors. The brain is very much a social or...

In this episode, we have turned the table on Kimberli J. Lewis as she is interviewed by professional writer and editor, Thornton Sully, Editor-in-Chief at A Word with You Press. Thorn talks to Kimberli about her thoughts on diversity, gender roles, life's importance and many other subjects that are both about business and some that are very personal in nature. It is a fun episode that helps you ge...

The advertising and media industries have always fascinated us. As far back as 1961, Rock Hudson, Doris Day and Tony Randall teamed up in a comedy called Lover Come Back. It was about a cocky advertising exec who inadvertently pitches a campaign for a product that doesn't exist. This movie gave us some surprising insights into the creativity that goes into advertising campaigns, and the behaviors...