Leaders of Analytics

“Out of stock”. Three words with a great deal of significance for retailers and their customers. It is estimated that retail products are out of stock 8% of the time in physical stores, and more than 14% of the time in e-commerce stores, leading to frustration for retailers and customers alike. Retailers miss out on important revenue from the forgone sales. Customers leave unfulfilled and are less...

My guest on this episode of Leaders of Analytics is Kate Strachnyi. Kate is a well-known figure in the global data community. She is a master educator and prolific content creator who has built an online community of almost 200,000 followers. Through the DATAcated brand she runs online training, seminars, conferences, expos and podcasts while connecting data professionals across the world. She is...

This might just be the most interesting and thought-provoking episode of Leaders of Analytics yet. Why? Without even recognising it, you make hundreds of ethical decisions every day. Some of these decisions you probably don’t even recognise as being grounded in ethical principles because they are so ingrained in your subconscious. AI on the other hand, doesn’t make decisions based on ethics, unles...

There are so many ways to use AI technology in retail to improve customer experience, optimise supply chains and reduce waste. Yet it seems to me that most innovations in the retail industry over the last 30 years have focused on automating labour-intensive tasks. In my personal opinion, the retail customer experience has not improved markedly in my lifetime, and in some cases, it has gotten worse...

If you dream of using analytics to optimise your customer interactions and squeeze additional value out of your existing operations, then is episode is for you! Today, most large services businesses have established data science functions that churn out countless reports, dashboards, customer insights packs, machine learning models, forecasts and predictions. With all this information to hand, you...

This episode is sponsored by ExpandIQ , an Australian AI consulting and implementation partner, and TeamHiiv , its AI operating platform. AI and machine learning are seen by many as capabilities with enormous potential for unlocking digital personalisation and customer empathy at scale. Organisations that get this right are disrupting industries and leaving old-school competitors broke. Just think...

Digitally connected humans like you and me are surrounded by a plethora of AI solutions that make our lives easier and more efficient. Just think about the algorithms driving Netflix and Youtube’s video recommendations or the facial recognition feature on your phone that saves you a few seconds every time you unlock it. But for every useful AI solution, there are probably hundreds of solutions tha...

Digital transformation 2.0 is upon us! We have spent the last two decades digitising many products, services and processes to create digital experiences that are consistent, reliable and always on. That’s digital transformation 1.0 stuff. The next decade will be all about creating data-driven personalisation at scale. Rather than treating everyone the same in our digital environment, we will incre...

Data, networks and AI are eating the world and industries such as banking, insurance, utilities and telecommunications are changing rapidly as a result. As an online product comparison portal and trusted third party to millions of consumers, Finder.com is well placed to be a huge winner from this trend. The company sits in the middle of many data-heavy industries that are about being disrupted by...

Jamie is a data advocate with a strong belief in the transformative potential of data. She is the founder and CEO of Open Data Australia and the regional director for FDATA Australasia and an advisor on digital identity to the United Nations Capital Development Fund. Jamie is the go-to person for knowledge and insights on the topics of data privacy, governance, strategy, policy and regulation. She...