Leaders in Customer Loyalty, Powered by Loyalty360

Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Diane Eichler, Senior Vice President of Marketing at Kampgrounds of America, Inc., about the brand’s customer loyalty efforts, how it collects and uses customer data, and how it builds emotional loyalty among travelers.

Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Kelly Cook, Chief Marketing & IT Officer for David’s Bridal, about the development and expansion of the Diamond Loyalty program, her experience with customer loyalty across a variety of industries, and how David’s Bridal innovates its customer loyalty offerings.

Send us Fan Mail Loyalty360's Mark Johnson interviews Don Smith, Brierley, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

Send us Fan Mail By studying customer behavior, The Coffee Bean and Tea Leaf noticed the impact its baristas and brew crew had on building customer relationships and improving loyalty. Leveraging this insight, the brand is focusing their personalization efforts at the store-level. As part of this focus, The Coffee Bean and Tea Leaf recently launched their newest customer loyalty initiative — Disco...

Send us Fan Mail Loyalty360's Mark Johnson interviews Christopher Sandstrom, Comarch, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

Send us Fan Mail Loyalty360's Mark Johnson interviews Joe Martin, Dow Jones and The Wall Street Journal, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

Send us Fan Mail Stacey Pool is the Chief Marketing Officer for Noodles & Company, a restaurant chain dedicated to serving Uncommon Goodness at over 450 locations in 26 states. The fast-casual restaurant brand offers American and international-inspired noodle dishes, as well as salads, soups, and desserts. Noodles & Company’s mission since its beginning in 1995 has been to inspire and nour...

Send us Fan Mail Jason Scoggins is the Senior Director of Loyalty & CRM at Chipotle Mexican Grill. Founded in 1993, the fast-casual restaurant brand is dedicated to serving real food from local and organic sources. Mark Johnson, CEO of Loyalty360 met with Jason Scoggins to discuss the brand’s customer loyalty efforts, how they address new trends in data and personalization, and their new progr...

Send us Fan Mail Loyalty360's Mark Johnson interviews Robert Passikoff, Brand Keys to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

Send us Fan Mail Loyalty360's Mark Johnson interviews Zsuzsa Kecsmar, Antavo to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

Send us Fan Mail Loyalty360's Mark Johnson interviews Tom Madden and Bindu Gupta, ICF Next, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

Send us Fan Mail Loyalty360's Mark Johnson interviews Nina Rose, The Lacek Group, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

Send us Fan Mail Loyalty360 interviews Ravi Srinivasan, Group FiO, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

Send us Fan Mail Loyalty360's Mark Johnson interviews Mladen Vladic, FIS, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

Send us Fan Mail Loyalty360 CEO Mark Johnson spoke with author and event specialist Doug Binder about his recent publication, and what the new dynamics of gatherings mean for the future of business events, especially as it relates to customer loyalty.

Send us Fan Mail Loyalty360's Mark Johnson interviews Nick Casares, PolyientX, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

Send us Fan Mail Loyalty360 CEO Mark Johnson spoke with Miriam Schulman about her upcoming book release, “ARTPRENEUR: The Step-by-Step Guide to Making a Sustainable Living from Your Creativity,” coming to bookstores this January, and how the ideas presented can be carried over into the business world and more importantly, into brand loyalty. 

Send us Fan Mail Matthew Rubin is the Senior VP and General Manager of Petsense by Tractor Supply, a specialty pet retailer owned and operated by Tractor Supply Company. Founded in 2005 to meet the needs of pet owners primarily in small and mid-sized communities, the company was acquired by Tractor Supply Co. in 2016, and now has close to 200 stores across the United States. Loyalty360 CEO Mark Jo...

Send us Fan Mail Loyalty360's Mark Johnson interviews Jeff Lambert, TiiCKER, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

Send us Fan Mail Sara Costa is the Loyalty Experience Product Specialist, and Chelsea McGough is the Loyalty Program Strategy Manager, for Blue Buffalo all-natural pet food company. The brand recently brought home the Platinum Award for Customer Loyalty Strategy at the 2022 Loyalty Expo hosted by Loyalty360. As one of the most competitive categories in the Loyalty360 Awards, as well as one of the...

Send us Fan Mail Markus Sturm is the Senior Vice President and Head of Digital Loyalty and Consumer Goods at Tim Hortons, quick-service restaurant featuring coffee, donuts, breakfast favorites and sandwiches, and endearingly deemed the “most Canadian brand in Canada.” The brand recently brought home the Platinum Award for Social Impact and CSR at the 2022 Loyalty Expo hosted by Loyalty360. Mark Jo...

Send us Fan Mail Matthew Goldberg is the Director of PRO Strategy and Loyalty at Floor & Decor, a specialty retailer of hard surface flooring with over 180 stores across the country. The brand recently brought home multiple awards at the 2022 Loyalty Expo hosted by Loyalty360, including Gold in Program Partnerships, Silver in the Social Impact and CSR category, and Bronze in the coveted 360 De...

Send us Fan Mail Founded in Minneapolis in 1992, Caribou Coffee continues to grow with 700 coffeehouses worldwide, including over 300 locations in the Middle East. Come December, the brand will be celebrating “thirty years of unbelievable mochas and lattes made with real ingredients and real connections.” Loyalty360 CEO Mark Johnson spoke with Caroline Larson, Senior Director of Marketing at Carib...

Send us Fan Mail Sydney Caminetsky is a Product Manager, and Janelle Price is a Marketing Manager at TELUS, a technology company based in Canada that specializes predominantly in mobile and home services for consumers and businesses, such as phone, internet, television and security. The brand recently brought home multiple awards at the 2022 Loyalty Expo hosted by Loyalty360, including Silver in t...

Send us Fan Mail Loyalty360's Mark Johnson interviews Tim Glomb, CM Group, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.