A Council Platform

Leader's Edge

Business EN ↓ 252 episodes

Established in 2004, Leader’s Edge is the award-winning content platform for The Council of Insurance Agents & Brokers, covering legal and legislative issues, international business and regulation, management trends and best practices, technology, and more. Leader’s Edge is written and recorded for large and mid-sized commercial insurance and employee benefit executives around the globe.

Author

A Council Platform

Episodes

The Art of a Great Customer Experience 02.03.2016 17:16

COUNCILcast Episode 2 – Jon Picoult, Founder & Principal, Watermark Consulting What is customer experience and why does it matter? Jon Picoult, founder and principal of Watermark Consulting, explains the importance of customer experience in business terms: 1. People will pay more for a positive customer experience; 2. A great customer experience increases revenue and reduces (or at least contr...

Diversity in the Workplace – How Bias Costs Companies Millions 29.02.2016 16:40

COUNCILcast Episode 1 – Natalie Holder How do subtle biases interfere with engaging employees and innovating in the workplace? How do micro-inequities inadvertently erode the confidence of rising leaders? Is your company at risk? Natalie Holder, an employment lawyer and author of “Exclusion: Strategies for Increasing Diversity in Recruitment, Retention and Promotion” explains the difference betwee...