L&D Must Change

What if learning didn't need to be controlled to be powerful? In this episode, Jess sits down with Anamaria Dorgo, a learning and community consultant and founder of L&D Shakers, to explore what happens when we let learning unfold organically. From redefining the role of L&D to creating emotionally rich, immersive learning experiences, Anamaria challenges traditional models and invites us to embra...

L&D and customer education are similar, but not the same. There is a lot L&D can learn from this parallel profession. In this episode, Debbie Smith joins Jess Almlie to reveal the secrets of successful customer education that L&D should adopt as their own. They discuss why learners should feel empowered, not controlled whether or not those learners are external customers. As well as how L&D can ad...

Too often, training misses the mark because it skips the most important step. In this episode of L&D Must Change, Candice Mitchell joins Jess Almlie to unpack why context should always come before content in L&D. Candice shares practical strategies for uncovering business needs, building credibility, and shifting away from the traditional order-taker mindset. From gathering macro trends to asking...

What happens when L&D professionals start thinking like marketers? In this episode, Jess Almlie talks with Mike Taylor and Bianca Baumann about how adopting a marketing mindset can transform learning experiences. From learner personas to emotional storytelling and irresistible content design, they share real-world strategies and small shifts with big impact. Discover how to connect more deeply wit...

Think you need a fancy job title to land your dream L&D role? Think again. In this episode of L&D Must Change, Jess sits down with Sarah Cannistra, L&D career coach, author of  Land Your Next L&D Role , and passionate advocate for breaking out of the "one and done" career mindset. Together, they unravel why L&D professionals often don't apply their own learning philosophies to their own career gro...

Imagine a world where L&D is a driving force behind business transformation, not just a provider of training. In this episode, David James, former Disney L&D leader and current CLO of 360Learning shares why realizing this vision requires L&D to mature beyond reactive and even proactive operational models. He introduces a new L&D maturity model that lays out a clear roadmap for that shift and expla...

Good feedback fuels performance and behavior change. Poor feedback does the opposite. It's one of the most powerful tools in a leader's toolkit, yet one of the hardest to get right. In this episode, Dr. Ken Nowack and Dr. Sandra Mashihi unpack why feedback often fails, and how L&D can help leaders build the skills to deliver it in ways that actually drive results. From the neuroscience of feedback...

Everyone's talking about AI—but are we thinking about it the right way? In this special one-year anniversary episode, I finally dive into the AI conversation with Josh Penzell, who challenges us to see AI not as a tool, but as a teammate. This conversation isn't about learning prompts—it's about shifting mindsets and imagining what's possible when we stop trying to make faster horses and start bui...

When does the L&D function form in an organization? What's the first order of business when it does? Today's guest, Tom Bowen, is known as the L&D pro who can get an L&D function up and running in the startup world and he's done that job over and over again. He even calls himself a "serial startup guy" for L&D.  In this episode, Tom will share what it's like to be the first L&D pro hired into a sm...

There's nothing I love more than when someone takes on an L&D role from another industry and becomes immediately confused as to why our profession functions the way it does. It provides an immediate opportunity for new ideas and conversation. This was the case for today's guest, Rashi Kakkar, when she moved from a career consulting in product management into an L&D leadership role. The result was...

How do you feel about your LMS? If you're like most you may have a love + hate relationship with the platform. Today's guest, Sarah Mercier, found herself working with client after client trying to solve clunky LMS issues, so she threw out the LMS playbook and created an alternate tool. What does that mean for you? Well, you just might not need your LMS any longer.  Sarah and Jess discuss:  The ev...

It's time to clarify the purpose of our learning programs with our stakeholders, and I mean  really clarify. Not just write the learning outcomes and create an evaluation form, but zero in our stakeholders' real needs and expectations. According to today's guest, Chris Taylor, CEO of Actionable.co, taking the reins to clearly define the purpose behind the request should drive everything else we do...

It's time for L&D to both amp up our toolbox and become a tad more critical of our own work. Instead of adding content, we need to think about subtracting it or better yet, make changes that enable performance. Too often we prioritize activities over goals. Lavinia Mehedintu is known for this type of progressive thinking about the work of L&D, but she also believes in the necessity and power of su...

L&D and change management may be different professions, but they are deeply interconnected. In today's episode, Jody Lumsden shares how the intersection of these two approaches benefits everyone involved.  This episode covers: How L&D practitioners add value to change management initiatives. Key change management models that can enhance L&D effectiveness.  The importance of zooming out to see the...

Hiring and developing the best L&D team isn't easy. Determining needed roles, writing a clear JD, selecting the appropriate amount of prior expertise needed, and working with recruiters (who may or may not "get" what L&D does) all add to the complexity. Then, there's the issue of developing the teams we have - ensuring team members continue advancing their L&D skills and expertise. We need to keep...

Most L&D pros operate and design from a particular bias based on our primary behavioral (biological/neurological) drivers - the drive to learn and the drive to bond. Spoiler alert, not everyone is driven by these. If we design, promote, and deliver our learning solutions with our drivers leading the way, we become less effective for certain groups. Join Jess Almlie and guest Jay Johnson to talk ab...

Sometimes, in L&D, we get buried in our thinking about fantastic, carefully designed, detailed programs. So much that we can miss the simple, inexpensive, powerful solutions that are right under our noses. In today's episode, Jeannine Lanoux discusses the simple power of book discussions in the workplace, including the results of her research on their effectiveness.  You'll hear:  The power of boo...

Data literacy and business acumen are important concepts for the L&D professional who works (or wants to work) as a more Strategic Business Partner. In this episode, Dr. Alaina Szlachta helps us break down and simplify both concepts. She also offers a few questions to ask when learning more and an activity to get started.    You'll hear: The need to change L&D's brand to one of measurable business...

What if there were tools available to everyone in our organizations that would answer our questions and guide us through complicated tasks exactly at our moment of need? What if we, as L&D pros, could intentionally design such tools to provide informal learning in the flow of work? We can! It's called a "digital coach" and it just might be a game changer. Join me and today's guest, Chris King, to...

In the last year, Abigail Wheeler Charlu (Abby) interviewed 50 L&D professionals in a variety of roles to learn more about the L&D landscape. She was curious about what people do in this profession, the breadth and depth of different roles, the skills and knowledge in each. In this episode, she shares her key takeaways and insights as well as a bit about her subsequent thoughts on how L&D needs to...

Why do we try to navigate complex, ever-changing careers relying on only ourselves or a manager? Why do we tend to think that career development needs to be a program or process? According to Julie Winkle Giulioni, career development champion, thought leader, and guru, we are making it too complicated. We need to simplify career development down to quality conversations. Conversations that we have...

Is a lack of strategic thinking holding us back? Today's guest, Mary Rapaport, believes that when we channel a more strategic mindset, the business culture thrives, teams become more creative, and employees lean in and engage more. The challenge is that we are up against a work culture that rewards execution over thinking, reflection, and strategy. Let's change that!  In this episode you'll hear:...

What if L&D showed up as an organizational contributor instead of a service provider? Today's guest, Robyn A. Defelice regularly models this approach and also partners with L&D leadership and teams to help them make the change. Turns out, it's about seeing the bigger picture and getting real curious. She asks why a lot. Oh, and it might have something to do with Captain Kirk from Star Trek.    Lis...

There are a lot of different brains in the world and all of them are good. But they may process information in alternate ways that don't look "typical" from the outside. It doesn't mean learning isn't happening. The goal of designing for neurodiversity is to make learning accessible for all those brains.  Today's guest is neurodiversity expert, Jessica Michaels. After receiving her own diagnosis o...

It's one thing to try and gather a few numbers, it's another to integrate measurement into every fragment of L&D. But yet, this is where measurement becomes most valuable. When integrated, measurement can provide the insights and actions needed to inform decisions. It doesn't just fade away, it endures as a valuable source of quality information.  This is why today's guest, Peggy Parskey, co-autho...