Lash Boss Radio

Lash Boss Radio is now airing daily Monday-Friday on all streaming platforms. Lash Boss Radio Interviews from last season and beyond will always be found on Youtube as well Submit a topic or nominate a guest at www.lashbossradio.com @shelbythelashboss on Instagram The post 116 – Habits of successful salon owners appeared first on Lash Boss Radio .

Have you ever sat in a class and thought “Oh my gosh, why didn’t anyone ever tell me that! This is the only way I’m going to think now!” ? Then this episode is for you! Lash Boss Radio is now airing daily Monday-Friday on all streaming platforms. Lash Boss Radio Interviews from last season and beyond will always be found on Youtube as well Submit a topic or nominate a guest...

Observing each experience you have as a salon owner can help your company reach new heights. The owner of a company has a part to play in every situation whether that be hiring that certain someone in the first place, lack of communication, etc. This episode dives into why someone would leave a company and all of the things you can take away from those situations. The post 114 – What can you...

You lose a client here and there, could it be something you’ve done? Maybe! Let’s explore and get curious on the various reasons clients would get turned off aside from the obvious – location, value not matching the price, and work not lasting or looking great. There may be a few other things that you’re missing. Once client experience is mastered, that’s when your bu...

What is the disconnect between first time and repeat clients? Can you create an experience that has both first time clients AND repeat clients coming back again and again? YES! In this episode we discover why a client would or would not stay with a business. This is the same formula I use in my own salon with 10 artists. Knowing where your client retention is would be the starting point, so try ex...

This episode helps you retain the value you have for your services by diving into the art of discounting correctly (if ever). Discounting your services often can easily become an issue that takes some time to bounce back from. Luckily, I give you several pointers to how to discount, if at all! The ultimate goal is to get to a point where you never have to discount anything. If you’re not the...

“I don’t know my schedule” “I have to check my calendar and I’ll call” Have you heard either of these two sentences before? It’s a complete toss up whether that person will actually call to rebook. Sure, some people may not know their schedule in two weeks but most people do. Especially if they are excited about their lash set, they will make whichever the...

In this episode I dive into the differences between customer experience and customer service in the beauty industry. How can we ensure that the client has a 10/10 experience vs just saying “My lash artist was nice but…”? In my previous episode, 108, I give you a ton of free ways to enhance the client experience. So, these two go hand in hand! Listen to Lash Boss Radio now Monday-...

Hello everyone! I’m back with a brand new season and some exciting changes. You’ll get to enjoy an episode of Lash Boss Radio each and every day, excluding weekends! I created short, topic focused episodes that you can listen to on the way to work, while lashing, or while cleaning your space. Each episode is easily digestible and contains action items for you to immediately apply to yo...

Most people think there are only two ways to go to the next level in this industry; salon ownership or starting a lash brand. Paul and Tussanee join me to talk about the additional options you have in the lash industry. This episode was recorded in person for my new Youtube channel, but the recording studio regretfully informed me that they have lost our footage. Luckily they still had the audio f...

Cheryl Peng, founder of Untamed Artistry joins me and AnneMarie Lorenzini, managing director of UA for a chat on success and navigating burnout. Is there a way to spot the signs of burnout? What should you do if you are already burnt out? Find our their take on this and more in this hour episode. I found this to be one of my favorite episodes to record because I could relate so much to the success...

In this quick 20 minute episode, Valerie shares how quickly she experienced growth with using reels on Instagram as well as how much she has grown since she started putting out content consistently. Follow Valerie on Instagram: https://.instagram.com/beautygalval Follow Shelby on Instagram: https://.instagram.com/shelbythelashboss The post 105 How using reels can grow your lash business with Valer...

In this episode, Mo and I discuss her mindset as a lash salon owner, importance of lash community, and more! Timecodes: 0:00 Intro 0:32 How Mo got started in the lash industry 16:09 NICU 19:50 Hurricane Harvey 26:19 Reopening 28:37 Lash Community 32:41 Lash Bash 37:33 Lessons from salon ownership 46:26 Ownership through 2019-now 49:27 Lash Boss Conference 52:57 Present day lash industry 54:07 Reel...

In this episode, I brought in health and wellness coach, Taylor Morgan from The Captain’s Lifestyle Podcast. Taylor and I met on a spiritual retreat recently and after getting to know him and seeing all of the positive change he brings his audience and coaching clients, I knew I had to bring him on the show to share his tips on optimizing your physical and mental health. Our industry is fill...

Thank you to Kristin Dalton of Krush Artistry in Austin, Texas for joining me for my first in person interview for the Lash Boss Radio YouTube Channel! View this Episode on Youtube: Follow Kristin on Instagram www.instagram.com/krushartistry Follow Lash Boss Radio on Instagram: www.instagram.com/lashbossradio Listen to Lash Boss Radio on Apple Podcasts: https://itunes.apple.com/us/podcast/lash-bos...

Lash Boss Radio is now on Youtube for Season 11 and beyond. You can still listen to Lash Boss Radio everywhere you find podcasts. See the YouTube Channel here: https://www.youtube.com/c/LashBossRadio Follow Lash Boss Radio on Instagram www.instagram.com/lashbossradio Find All Podcast Episodes, including Episode 1-100 here: https://blubrry.com/lashbossradio/ Listen to Lash Boss Radio on Apple Podca...

Thank you so much for supporting Lash Boss Radio for the last 3 years! It has been such a ride and I am so glad to be here. A HUGE thank you to my friends Paul and Tussanee from the beloved Lashcast Podcast. They came on this episode to interview me about my journey. I loved their questions and had a great time chatting with them as always. I owe so much credit to them for showing me more about th...

I am sharing my favorite classes and conferences I’ve attended in my lash career so far. I try to take courses consistently and always make time for lash conferences. If you plan for attending events and put it into your cash flow plan, you’ll set yourself up to advance your career even further, make more money, and of course have fun! I also want to note that I feel like I have taken...

In our industry, we often see multiple clients a day and hear their stories, let them vent, and give them our best work while simultaneously giving a therapy session. It can be a lot, especially when we all have our own stresses. You may be struggling with burn out, over extending yourself for clients, or you may feel like there is not enough time in the day to accomplish everything. You may even...

A client challenge is exactly what it sounds like: some sort of challenge between you and your client! A challenge can be something as small as the client didn’t like your music to a client didn’t like the lashes you placed on them. If you document each and every client challenge, big or small, you are able to see trends amongst your clientele and analyze what you can do to improve or...

Motherhood and business have a lot of parallels. They are both challenging, extremely fulfilling and require a ton of strength, energy, and love! I’m sharing in this episode how I am managing (so far) to juggle both aspects of my life.. what has helped me, and what has held me back. I’d love to hear what has helped you navigate motherhood and business ownership! Connect with me at shel...

How is your business REALLY doing? How great of an experience are you REALLY providing? Maybe you think it’s getting time to hire a new artist or raise your prices. The only way to know is to get analytical with the data! Reviews and ratings are a great way to track this, but another way to analyze where your business stands is by running certain reports. Productivity rate, prebook rate, and...

As a business owner, there are so many things to juggle and be mindful of on an everyday basis. Inventory, payroll, client communication, booking, etc. Not having clear policies set in place can cause laxity with clients, stress, and lost income. It may be time to have a look at your current policies, polish them up, and cultivate healthier relationships with your business practices. Thank you to...

It is so great to be back for Season 10! I have missed recording so much. This season you can expect to see crucial topics that will help you improve as a lash artist and/or salon owner vs interviews. In this episode, I discuss why I decided to merge both of my locations into one. After 3 years of having two locations, I have my entire team under one roof. With this journey came a ton of lessons,...

​​It all began in 2006 when the Australian Beauty Industry knew little about eyelash extensions. Kerry Wood, a working mum of 2 discovered eyelash extensions for her first time on a business trip to New York. The Corporate lifestyle was bringing her down, she needed a break and a creative outlet, becoming a Lash Technician filled that void. Coming from a Corporate Quality backg...