KaiNexus: Continuous Improvement, Leadership, and More

In this webinar you will learn: Four aspects of great lean leadership Four common themes of great lean processes Five problems that CI technology solves Five focus areas to build a world class lean organization Presenter: Jeff Roussel, KaiNexus VP of Sales Hosted By: Mark Graban, KaiNexus VP of Innovation and Improvement Servic

What causes prescription drug prices to increase from $4 to $400 overnight? How does our system perpetuate practices that fail to provide quality care for the patients?

Mark Graban and Dr. Greg Jacobson answer questions from our KaiNexus Community: - What's your favorite college football team? - How to integrate the culture in a change resistant environment? - How do you deal with culture change? Lean is a new way of doing business. People have to change their ways to become process and problem solvers. Top management has to come from behind their desks to work w...

Webinar: Effective Collaboration Across Organizations and Industries A KaiNexus webinar hosted by Mark Graban and presented by: Teresa Hay McMahon Executive Director Iowa Lean Consortium Stephanie Hill Corporate C.I. Manager Kreg Tool Agenda: Learn the difference between networking, benchmarking, and collaborating Understand why collaboration is critical to continually improving Identify ways to i...

In this podcast, Mark Graban interviews Teresa Hay McMahon, the executive director of the Iowa Lean Consortium, as she previews her upcoming webinar: "Effective Collaboration Across Organizations and Across Industries" This is being held September 21 at 1 pm EDT. Register at http://www.kainexus.com/webinars In this webinar, you will learn: * Learn how the Iowa Lean Consortium brings together Lean...

In this "customer spotlight," Mark Graban of KaiNexus interviews Vice President Corporate Operations at Carolinas Healthcare System.

Mark Graban & Dr. Greg Jacobson from KaiNexus discuss questions from our audience on topics including Lean and the patient experience, shifting from projects to small staff-driven improvements, using huddles for distributed teams, and other CI topics.

Going to the Gemba, or visiting sites in person, is an important part of the improvement process that frequently gets overlooked. Working at a technology company that serves clients in a variety of industries all across the world means that I can not go to the Gemba as easily as the CEO at a hospital or the supervisor at a building site, but I jumped at the chance to go on site to Four Seasons Pro...

In this webinar you will learn: Recognize the importance of patients and families as partners in their care Discuss an effective process to engage patients and families at the earliest point possible before a scheduled admission. Presenters: Laura B. Townsend Co-Founder & President of Louise H. Batz Patient Safety Foundation Elise Matocha BSN, RN, ONC, Bone & Joint Care Coordinator Carol Wratten M...

Ensuring the customer is always treated right is the basis from which the Customer Experience team was born. But the concern of a CE team should go far beyond that and focus on making sure the customer is delighted with the product and feels their needs have been heard and met.

If you have visited this blog with any frequency, you may have noticed that we are very passionate about the work we do. Do not get me wrong, it is work and we are in business to sell software, but way beyond that, we really believe in the work that our solution supports.

Being the resident KaiNexus baseball fanatic, I was thrilled when Mark Graban shared the Kaizen Batter with me after meeting Tim Cooper at a conference.

Written by Kade Jansson, read by Mark Graban There is power in “bottom-up” employee improvement, but it doesn’t get widely or easily embraced by organizations, meaning missed opportunities for improvement. That was the topic Mark Graban, our vice president of Improvement & Innovation Services and founder of LeanBlog.org, discussed during a recent KaiNexus webinar, Strength in Numbers: Improv...

Mark Graban interviews Laura Townsend, co-founder and president of the Louise H. Batz Patient Safety Foundation about the webinar that she is giving for us, with two healthcare professionals, and August 30. To register, go to http://www. KaiNexus.com/webinars and to learn more about the Foundation and their free guides, visit http://www.louisebatz.org.

Written by Becca Millard, read by Mark Graban A Bowling Chart is a simple, visual way to monitor Key Performance Indicators (KPIs) or policy deployment objectives, letting you compare your actual metrics to your targets and goals. The term “Bowling Chart” is derived from the chart’s similarity to the appearance of a bowling scorecard, although there’s often 12 months in this type of Bowlin...

Written by Jake Sussman, read by Mark Graban If you’ve watched our recent webinar Taking Improvement Boards Digital: How Leading Companies are Improving Visual Management, or been reading our posts about the same, you would have heard the term “Kanban board” used. While it’s great to hear that KaiNexus software supports digital Kanban boards, it’s even better if you have a clear understa...

In this episode, Dr. Greg Jacobson and Mark Graban answer questions from our KaiNexus community: 1) After initial Lean and continuous improvement training, what do we do next? What should be the role of leaders? 2) What are some proven strategies to get staff to suggest or come up with projects? 3) When you encounter an environment where the bulk of participants are resistant to tools that formali...

A webinar hosted by KaiNexus and presented by Warren Stokes, Director of Process Improvement at HonorHealth, a health system in Arizona. In this webinar, you'll learn: How to leverage the intellectual capital and experience of your frontline employees first To not overcomplicate your Lean improvement with too much of the scientific and not enough of the practical Why it’s important to build trust...

In talking with business leaders over the years, we have learned that Gemba Walks are a bit like eating better and getting more exercise. Everyone agrees that they are good for you, but many folks do not get around to them. It is not that these leaders are lazy or unmotivated - quite the opposite. They are often busy responding to the crisis of the day and juggling multiple pressing priorities. Ge...

Mark Graban interviews Warren Stokes to get a preview of his upcoming webinar on August 10: How to Leverage Lean for Long-Term Success (Under Short-Term Pressures) In this webinar, you'll learn: How to leverage the intellectual capital and experience of your frontline employees first To not overcomplicate your Lean improvement with too much of the scientific and not enough of the practical Why itâ...

Organizations that subscribe to the Lean or Six Sigma business methodology, and others that are devoted to continuous improvement, often use a host of visual management tools to achieve consistency and introduce positive change. Kanban signs, huddle boards, and value stream maps are all very popular and effective. Process control charts are another valuable visual management tool for recognizing a...

Webinar presented by Mark Graban on July 27, 2017. In this webinar, Mark Graban talks about the power of "bottom up" employee improvement and also explores some questions about why what's logically true (bottom up improvement is highly impactful) doesn't get widely or easily embraced by organizations.

In our Customer Spotlight, we interview to Lindsey Booty and LeaAnn Teague of Our Lady of the Lake Hospital in Louisiana. Our VP of Improvement and Innovation Services, Mark Graban, talks to them about their approach to improvement and, also, how KaiNexus has supported those efforts.

A preview of Mark's webinar on July 27: - What's the focus of the webinar? - How do we know bottom-up improvement is powerful? - Why is bottom up improvement not typically seen? - So what's necessary to help?

We recently had an interesting conversation with a newly minted director of quality improvement in a regional hospital. The position is new, but she has years of experience implementing continuous quality improvement (CQI) programs. The first thing she realized that she needed was CQI software to support the initiative. She made the request for budget to the CFO who told her that fortunately, the...