Just One Thing

Unlock the secrets to business success! Discover the zones that every shop owner navigates – Growth, Learning, Fear, and Comfort. Learn how strategic movement between these zones can expand your comfort zone, fuel growth, and ensure sustainable success. Tune in to our latest podcast episode and revolutionize your approach to business management today.

Unlock the roadmap to business success! Join us in this podcast episode as we unveil the game-changing "DO IT" and "GROW IT" modes, guiding auto repair shop owners through zones of comfort, fear, learning, and growth. Don't miss this chance to revolutionize your approach and drive your business forward!

In this podcast episode, we unveil the secrets to achieving top-notch quality control in your auto repair shop. Learn why a second test drive is crucial, how to connect with the vehicle's nuances, and why accountability matters most. Don't miss out on this essential advice – listen now and drive your shop to success!

One of my favorite quotes is by Oscar Wilde. He said, “The greatest tragedy in communication is the illusion that it's taken place.” That is an amazing quote to start with because we're still talking about comebacks. One of the major reasons why you have comebacks is because there isn’t clear communication. To hear great tips on how to make sure communication is happening, you will want to press p...

Unveil the art of mastering comebacks and navigating blame with finesse. Join us for expert insights on building trust, effective communication, and delivering exceptional customer experiences in any challenging situation. Now all you have to do is press play!

In this episode, we explore the art of handling client comebacks with a focus on empathy and understanding. Learn how to expect the best, avoid automatic blame, and prioritize your clients to turn challenging situations into opportunities for exceptional service and customer satisfaction. Join us as we delve into the secrets of successful client comebacks.

In this episode, learn the power of responding to reviews in auto repair shops. Neglecting reviews is like walking away from a party without acknowledging a grateful customer. Discover how personalized responses build connections and future business while ignoring reviews can cost you 94% of potential customers.

Well, I want to keep talking about the reviews. One of the reasons you're not getting a review is because you are not asking for it. There's a thing called the illusion of transparency. That means you unconsciously expect other people to know and understand what it is you need. Listen along as I give you a different perspective on why you should be asking for reviews.

Let’s talk about something you just can't afford to ignore anymore. Reviews were something you've wanted to have or a nice to have. Or they were something you really didn’t want to know about.  You didn’t want to know what they were thinking about and don't want to deal with it. The ‘ol head and the sand thing, doesn’t work. Reviews are something you can't ignore anymore. I’ll share with you...

In this episode, I’ll talk to you about reviews. We all want client reviews, don't we? But why are your reviews so anemic? Most of the time reviews are an afterthought. So, let’s talk about some of the reasons why you don't get the reviews that you could and should be getting right now. Listen along for 4 reasons why you aren’t getting those reviews!

I've been talking about focus lately. I hear shop owners, clients, and non-clients alike, tell me, “Rick, I have a problem with focus. I just can't do it.” You are blaming yourself for your focus deficit. But it's not your fault. I don't want you to blame yourself for this anymore. It's being stolen. That's right. Your focus is being stolen. Let me explain.

Today I want to talk to you about your MUSTS. There are some things that you MUST take care of to create and keep your focus. In this Podcast Episode, I’m going to give you two ways that can help out! So press play and listen along.

What I want to talk about is the mistake that a lot of people are making. Over the last week or so, I've been talking about focus. Since then, a lot of shop owners tell me that they think about their business all the time. I have to respond by saying that thinking about your business is not the same as focusing. This is the mistake. Why? When you're thinking about the business, you're doing usuall...

Once you understand where it is you wanna go, you have to believe in it. If you don't believe in where you're going, you won’t give it your focus. You won’t pay attention to it because you don't believe it's there. Listen along to hear a little pep talk on how believing will help you.

My topic for today is FOCUS. And why is that important? Believe it or not, every part of your success starts with FOCUS. Here in lies the problem. Goldfish have a longer attention span than we do. It's the truth. They've studied it. A goldfish has an attention span of nine seconds. Our human attention span is under seven seconds. Everything revolves around what you pay attention to. Are you paying...

In this episode, I’ll talk about accidents in your shop happening right now. Let’s talk about how your Net Profit is merely an accident. Look at your P&I.  You have Sales minus Cost equals Gross Profit.  Then subtract your Expenses which leaves you with your Net Profit.  My problem is that net profit is a left over. It's a scrap. Whatever you get is merely by accident. I'm sick...

Please listen to what I have to say today. It will challenge you. Why do we have a problem with our mindset? Let me explain. There's this thing called the Curse of Knowledge that kind of kicks us in our butt in a few different ways. Be sure to press play and listen along so you can avoid these kicks in the butts!

Your Effective Labor Rate is one of your silent profit killers. Many shop owners think their labor rate is what they post, but it's not. It's what you collect that matters. But how do you get on top of this? You need CLARITY. You must know what it is and what it should be so that you can begin to get better. To hear two issues that may be keeping you back and how to correct them you will need to p...

In this episode, I’ll talk about the dangers of going after 25% off on labor. There are some potholes to be aware of. Press play to listen along!

One is the loneliest number, right? It seems like everyone is obsessed with ARO or Average Repair Order. While it's an indicator, it's not very accurate. What do I mean by that? You can have a couple of really big jobs that will artificially inflate your average repair order number, and give you the false sense of things getting better. There are so many more important numbers. Keep listening as I...

In this episode, I’ll finish working with your spouse.  Remember, this works for your partner and even other team members. So, today is about modifying. What do I mean by that? Modifying is when you shoot for a goal and you don't hit it. You must step back and not do what most people do, which is get angry, frustrated, and lash out at each other. It’s amazing how many of us treat ourselves an...

I’ve recently been talking about working with your spouse or significant other. Today what I want to talk about is probably one of the most important things you will need to do to be successful not only in business but in life in general. This is one you won’t want to miss!

I work with a lot of clients who are a husband-and-wife team. One of the things I work hard at is getting them to work better as a couple.  Previously, we talked about goals. We talked about how important it was to have goals that you both believe in. And what's amazing about that is when a husband and a wife, or a significant other, or a partnership have the same goal, it brings them closer....

I’ve been talking about working with spouses, lately. That can be a real challenge, can't it? In this episode, I will talk about what you can do to make a difference. The key is to have an outcome. The key to succeeding as a couple is to identify an outcome that gets you excited to get out of bed in the morning. Something where you both feel amazing because you both are working toward something ea...

In this episode, I want to talk about working with your spouse. I think this is an important subject to to talk about because about 70% of the coaching that I do is with couples. I’ll talk from the male perspective because that's what I'm familiar with. It can be frustrating but it can be one of the most rewarding experiences you’ll ever have! So press play and listen along.