David Kong, Dorothy Dowling, Rachel Humphrey, Lan Elliott

It's Personal Stories, A Hospitality Podcast

At It’s Personal Stories, A Hospitality Podcast, we believe that leadership is shaped as much by setbacks and self-doubt as by achievements and accolades. That’s why we go beyond titles and résumés to uncover the personal journeys of hospitality leaders—the moments of vulnerability, resilience, and courage that define true success.  Since 2022, our mission has been to empower the next generation of leaders by sharing unfiltered stories of growth from across the industry. With more than 250 interviews and counting, we’ve built a library of candid conversations that reveal not only strategies fo...

Author

David Kong, Dorothy Dowling, Rachel Humphrey, Lan Elliott

Category

Education

Podcast website

DEIAdvisors.org

Latest episode

Jun 30, 2026

Where to listen?

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Episodes

Jonathon S. Zink, Chief Operating Officer, Hotel Investment Group, interviewed by Rachel Humphrey 22.07.2024

Jonathon shares what he's learned from living all over the world. He talks about how several company mottos have, in ways, evolved into his own personal mantra. Jonathon also discusses how running is an important part of his business travel experience, he relies on his network to keep growing and learning, he perceives taking risks and tackling challenges, and his leadership has developed ove...

Brian Quinn, Chief Development Officer, My Place Hotels of America, Interviewed by Rachel Humphrey 17.07.2024

Brian discusses why resiliency and learning to work through ambiguity are two critical leadership traits. He shares his strategies for managing business travel, balancing life, and adapting to new roles. He talks about engaging with mentors, public speaking, building networks, being active in industry associations, and what advice he'd give his younger self. 

Evan Frazier, President & CEO, The Advanced Leadership Institute (TALI), interviewed by Lan Elliott 15.07.2024

Evan describes his path to leadership and how seeking broader experiences led him to found his nonprofit, TALI, which is focused on cultivating black executive leadership.  He shares why those aspiring to leadership roles need to develop their financial skills, how to distinguish oneself today, and the Frazier Formula for Success.

Antonia Sisti, President & Executive Producer, GO Productions 09.07.2024

Antonia Sisti, the founder, owner, and president of Go Productions, shares her journey of building her company and offers valuable advice to aspiring entrepreneurs. In our conversation, she emphasizes the importance of taking risks and details her approach to overcoming challenges, drawing strength and resilience to prevail over setbacks. Antonia provides her thoughts on Imposter Syndrome and offe...

Donna Quadri-Felitti, Associate Professor, Pennsylvania State University, School of Hospitality Management, interviewed by Dorothy Dowling 08.07.2024

Donna shares her journey in education and hospitality, driven by her passion for empowering others and her extensive experience in foodservice, hospitality sales and marketing, tourism consulting, and hotel asset management.

Lynn Mohrfeld, President & CEO, California Hotel & Lodging Association interviewed by Rachel Humphrey 10.06.2024

Lynn shares why knowing his audience is an important part of his public speaking preparation. He discusses his leadership style, how it's evolved, and which leadership skills he's focused on developing over time. Lynn also talks about wellness, getting involved with associations, and what he'd tell his younger self.

Rachel Vandenberg, Founder, The Travel Leader interviewed by Lan Elliott 10.06.2024

Rachel shares how aligning on purpose creates the glue within a group, and why she would advise her younger self to seek out (early on) the support she needed to achieve her goals.  She also explains why developing public speaking skills are key to those looking to advancing their careers, and the practices she utilizes as a skilled presenter.

Gissell Moronta, Senior VP, Sales & Marketing, Atrium Hospitality interviewed by Dorothy Dowling 05.06.2024

Join Dorothy Dowling as Gissell shares her inspiring journey to America, honing her leadership skills to become an amazing executive. Gissell's self-made path, balancing work, part-time school, and parenting, inspires us all. Don't miss her incredible story!

Kimberly Twiggs, Associate VP of Market Development, DIRECTV, interviewed by Dorothy Dowling 29.05.2024

Join me on a transformative journey with Kimberly Twiggs, as we delve into her destination career at DIRECTV. Kim's story reveals how her executive journey has been rooted in her unwavering commitment to excellence. Through her narrative, we witness the pivotal role of mentorship and advocacy from leaders in propelling her career forward.

Alicia Evanko-Lewis, EVP Events, Northstar Travel Group Interviewed by Rachel Humphrey 21.05.2024

Alicia shares how the hard work her parents instilled in her has  impacted her including leading to an unexpected career in the events  industry. She talks about the new skills she's developed as her career  has progressed and why the leadership traits of authenticity and  kindness are common among those leaders she admires most. Alicia also  discusses public speaking, overcoming doubt, suppo...

Caroline Strachan, CEO, Festive Road interviewed by Dorothy Dowling 13.05.2024

Caroline shares how her roles as a buyer, travel manager, and supplier have propelled her to become the CEO of Festive Road. Her primary motivation has always been to do her best work and to embrace possibilities and to become a skilled communicator.

Michele Allen, Chief Financial Officer, Jersey Mike's Interviewed by Rachel Humphrey 03.05.2024

Michele shares why it's so important to have a positive voice in your head as you tackle challenges and self-doubt. She discusses how her leadership has evolved over time and the role communication has played in that process. Michele talks about the intentionality of setting non-negotiables for your self-care and family priorities and the need to be aligned with a company which supports those...

John Fareed, Global Chairman, Horwath HTL, Interviewed by David Kong 26.04.2024

John offers highlights of his newly released book on personal branding and shares his personal mantra. He reflects on the most profound lessons from his professional journey, emphasizing the importance of mentorship and how to cultivate effective mentor relationships. John articulates the importance of embracing risk and provides advice on coalescing diverse perspectives to achieve alignment.

Jay Shah, Executive Chairman, Hersha Hotels & Resorts, interviewed by Lan Elliott 16.04.2024

Jay describes the important distinction between managing and leading, and he shares his approach to taking risks.  He also explains why the easiest approach to networking is thinking of it as developing friendships, and why hospitality is a great connector.  He shares a quote that helps overcome self-doubt, and why slowing down for big decisions can be advantageous.

Fran Brasseux, Former CEO, ICHRIE interviewed by Dorothy Dowling 11.04.2024

Fran's career journey, emphasizing the importance of patience, perseverance, and personal empowerment. Fran shares her experiences transitioning from the hotel industry to association management and academia, highlighting the complexities and rewards of working within associations to make impactful changes. 

Jacqueline Gifford, Editor-in-Chief, Travel & Leisure Interviewed by Rachel Humphrey 05.04.2024

Jacqui discusses her love of books, how living and traveling internationally have impacted her leadership, and how she manages her heavy travel schedule. She shares her strategies for effective public speaking and which skill she thinks is important in any industry but also as a life skill. Jacqui also talks about the efforts behind increasing diversity in the travel industry and also what she wou...

Chirag Shah, General Counsel & EVP, Public Policy and Regulatory Affairs, AHLA Interviewed by Rachel Humphrey 03.04.2024

Chirag discusses how he builds important relationships especially with frequent leadership changes. He talks about lifelong leadership lessons he learned as both a high school attendee and an annual counselor at Boys State and other lessons from his professors and mentors. He also shares his advice on work life harmony, public speaking, and how he hires and develops great teams.

Brian Leon, CEO of Choice Hotels Canada interviewed by Dorothy Dowling 03.04.2024

Brian, a seasoned franchise business leader, has steered Choice Canada's franchise support and business development. Drawing on his family’s legacy in Canadian franchising, Brian's strategic decisions, have positioned him as an adept leader, dedicated to fostering the success of franchisees.

Azim Saju, CEO, ARK Holdings Group, Interviewed by Rachel Humphrey 29.03.2024

Azim discusses his path from employment lawyer to hotelier, the importance for him of his involvement with associations, and why he prefers to build his relationships over dinner. He shares why he'd tell his younger self to have fun, surround yourself with good people, and invest in yourself. Azim also shares why he takes risks and how his risks on his people and his business have enriched hi...

Dawn Gallagher, President, Crescent Hotels & Resorts interviewed by Dorothy Dowling 28.03.2024

Dawn shares her career journey from front desk associate to President at Crescent Hotels and Resorts.  She reveals strategic career decisions, driven by a growth mindset, hard work and dedication to excellence. 

David Kong, Closing Keynote of HSMAI Intercollegiate Global Conference 27.03.2024

David uses his career journey to explain the three phases of leadership, progressing from an individual contributor to a team leader and ultimately evolving into a change-making visionary. He passionately discusses the inspiration behind establishing DEI Advisors and articulates his goals for the future. Additionally, David candidly reflects on one of his most significant mistakes, emphasizing the...

Lindsey Ueberroth, CEO, Preferred Hotels & Resorts, interviewed by David Kong 25.03.2024

Lindsey delves into the pivotal moments of her transformative journey at Preferred Hotels & Resorts, highlighting key lessons she's gleaned. She discusses the importance of integrating diverse perspectives, reflects on invaluable advice she's received, and outlines the qualities she prioritizes when interviewing executive candidates. Additionally, Lindsey provides insights on masteri...

Michelle Jensen Session, Co-Founder, Aquarius Hospitality Solutions, Interviewed by David Kong 21.03.2024

Michelle shares her career journey and the personal mantra that guides her. We discuss her general approach to challenges, taking risks, as well as imposter syndrome. She offers networking and communication tips. Finally, she shares her thoughts on personal empowerment.

Miraj Patel, President, Wayside Investment Group & 2024-25 AAHOA Chair, Interviewed by David Kong 20.03.2024

 Miraj  shares his career journey, his key learnings, and secrets to his success. We discuss his personal mantra and the best advice he received from his parents. He offers thoughts on effective communication, networking, and risk-taking. We also discuss leadership qualities that he admires the most.

Julie Arrowsmith, Former President & CEO, G6 Hospitality, interviewed by Rachel Humphrey 11.03.2024

Julie discusses her style of leadership, the biggest lesson she's learned over the past year, and how it will impact her moving forward. She shares her approach to public speaking, how she overcomes self doubts, and how staying fresh and learning the whole business helped her grow during her first 29 years at G6, eventually resulting in her  CEO role. Finally, Julie talks about managing busin...

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