It's Personal Stories, A Hospitality Podcast

Nelson discusses balancing tradition with innovation in family businesses. He shares his leadership evolution, leaning into curiosity to challenge the status quo, and overcoming self-doubt. Nelson talks about self care and why he'd tell his younger self and others to enjoy each phase of life more.

Miriam describes a career shaped by mentorship and an unwavering commitment to service. A turning point came when a mentor immersed her in global luxury hotels, teaching her excellence through real-world experience. That exposure opened doors, built credibility, and reinforced the value of learning by doing. She emphasizes that mentorship is not only about guidance, but about access, trust, and be...

 Monika Moser shares a career shaped by hospitality, design, and founding her own consulting firm focused on helping organizations transform. She explains that transformation fails when leaders rely on strategy instead of changing everyday behaviors and culture. Monika highlights trust, courage, and consistency as essential leadership qualities, emphasizing that real change happens through presenc...

 Georgine discusses her transition into hospitality five years ago, how she instantly knew to build a team around her to help support her, and what changed her overall leadership mindset about work life harmony.  She shares how her leadership style has evolved into a collaborative approach and why diversity at all levels of the industry will make us stronger. She talks about taking risks, learning...

Allison talks about her thoughts and strategies for "moms in hospitality," why mentorship is important to her, and the importance of actually asking rising leaders what they want. She discusses the life lessons she learned during her Semester at Sea in college and the many ways her upbringing continually shapes her leadership style. Allison shares what's one thing that might surpris...

Monique Lee, Group VP Sales,  at Wyndham Hotels, shares her career journey from unforgettable childhood hospitality experiences to leading roles. She emphasizes the impact of mentors and the importance of intentional, authentic leadership. Her story highlights resilience, balancing work-life challenges, and leveraging AI for success in today's dynamic sales environment.

  David Mililli's career began as a busboy but grew into leadership roles across hospitality and technology. His journey highlights the power of staying open-minded, surrounding yourself with people you trust, and having the humility to listen.  He reminds us that “if you keep your intelligence over your emotions, you’ll always be successful.” His story is a powerful example of how curiosity...

Nancy shares how the road to connection has become a recurring theme in her leadership journey. She discusses the importance of listening, knowing your self worth, and trusting your gut. Nancy also shares details about her personal board of directors, what she's learned from working internationally, and about her experiences with self doubt and advocating for yourself and others.

Josiah shares how his public speaking journey started with a panel at a conference years ago. He discusses how his leadership has evolved, how he develops new skills with each role, and the biggest lessons he's learned over the past few years. He talks about his curiosity, including what he was curious about as a child and the things he's most curious about today, and his advice to his y...

Roger describes how overcoming adversity made his companies stronger, and how rewarding others with the opportunity to lead provides continuity.  He also explains how preparation and hard work can turn calculated risks into success.  In addition to sharing how one builds a strong career, Roger discusses the benefits of becoming a hotel owner as soon as possible.

In this interview, Betsy O’Rourke, former Chief Commercial Officer at Xanterra Travel Collection, reflects on her lifelong journey in travel and hospitality—from crewing on boats in Malta to leading global brands. She discusses strategic leadership, resilience through crises, and mentoring future leaders. Betsy emphasizes curiosity, agility, and empathy as essential traits for growth in both busin...

Brad shares how his leadership style has evolved over time, including what has gotten better and worse, and how he views team sports playing a role in developing leaders. He discusses what he's learned from board service, how he stays physically and mentally healthy, and why surrounding yourself with the best people, personally and professionally, is critical. Brad also shares some sayings th...

Sarah shares why she trusts her instincts when it comes to evaluating risks and the impact her preparation and practice have on her public speaking. She discusses the importance of the outdoors and physical activity on her overall performance and why curiosity is important. She talks about how developing human connections can help you feel more at ease in any environment, how she tackles moments o...

Rafat Ali shares his journey from engineer-turned-journalist to serial media entrepreneur, reflecting on the choices, setbacks, and grit behind building Skift. We explore the most admired leadership qualities, founder-led passion, and customer empathy. Don’t miss his parting advice on career compounding, travel, embracing contrarian views, and the power of “ask and you shall receive.”

Brian shares why investing time upfront is one of the keys to building high-performing teams.  He also explains how his The Power of Gratitude at Work program helps transform organizations – and why it’s easy to do.  Brian underscores the importance of public speaking and why loving what you do, saying Yes, and raising your hand for more opportunities are critical.

Baron shares how he approaches taking major risks, including moving to 5 countries on 3 continents, and the opportunities created by working in emerging markets, plus how those experiences enhanced his career in the U.S.  He also explains why one should not pursue a mentor simply because they occupy a role you aspire to as well as the two key qualities he looks for on his teams. 

Leora reveals opportunities to attract and retain the next generation, and she debunks myths about them. Leora also shares tips for developing one’s network into friendships and why doing great work is only Part A of what’s needed to succeed.  Plus, she discusses ageism in our industry and why young people should say Yes to opportunities.

One of hospitality’s most prolific, well-respected presenters, Jan shares his public speaking journey, including specific things to do before, during, and after your presentation to elevate your public speaking.  He also shares how raising your hand can help you to be “seen” by senior leaders, how he navigates tremendous ambiguity, and why acknowledging people’s humanity is critical.

Rod shares his journey from working in high school catering services to becoming President of HVS. He reflects on his growth as a public speaker and his preparation, his approach to leadership, and why he prioritizes and models wellness and self-care. As an openly gay, Latino senior executive, Rob highlights the critical role that workplace culture, inclusion, and representation play in shaping hi...

Jacob shares how an early love of video games led to a career in technology and the hospitality industry. He discusses why trust is critical in leadership, reflects on his own leadership evolution and philosophies, and why anticipating and learning from challenges is more important than being perfect. Jacob also talks about cooking as a form of self care and why relationships matter in an industry...

From proving doubters wrong early on to leading with determination and kindness, Carolyne reminds us that “success doesn’t come easy, but small wins build confidence and influence.” She also shared candidly about overcoming imposter syndrome, the importance of surrounding yourself with the right people, and why sometimes the best advice is simple: “You’ve got this.” Her story is a powerful example...

Having worked in over 25 countries, Petra career has been built on taking risks and leaning into the resilience she’s built along the way.  In this interview, she explains the advantages of interim executive roles and shares the key factors that drove her success. In addition, she details the three things to keep in mind when advocating for oneself.

Dorothy Dowling interviews Brian Hicks, CEO of the Hospitality Sales and Marketing Association International. They discuss Brian's career journey, the importance of intentional career paths, effective team leadership, the significance of networking, and the evolving landscape of technology and innovation in the hospitality industry. “Understand your personal purpose—know where you add the mos...

Dorothy Dowling interviews Tedd Evers, Global Partner, Lead for Travel and Hospitality at AWS, discussing his career journey, leadership during crises, prioritization, and future innovations in hospitality. Tedd emphasizes curiosity, agile thinking, empathy, personal balance, and the critical role of data strategy in transforming the industry.

Dave shares the importance for both career and joy to collide.  An accomplished Executive Recruiter, he discusses the Top 2 Tips for negotiating an offer letter, which most people rarely do, and 3 Traits that make current candidates stand out, which differ from the past.  He also explains why everyone in hospitality has an obligation to make our industry the Employer of Choice, which it currently...