ITOps, DevOps, AIOps - All Things Ops

The best teams don’t chase perfection—they reduce friction. Ever been told you can’t improve a system because “the documentation isn’t up to date”? In this episode, Elias Voelker sits down with Connor Clark-Lindh , VP of Consulting and Operations at OrionW, to unpack what really drives operational excellence—and what gets in the way. Connor shares how over-documentation can become a blocker instea...

Jordon Peeple is Head of IT Infrastructure Operations at Acrisure—the fast-growing fintech powerhouse you’ve probably used without even knowing it. In this episode, Jordon shares how his team turned 5,000 ignored alerts into a focused, AI-ready monitoring system. He explains how they cut through the noise, rebuilt escalation chains, and shifting from reactive ops towards a proactive, business-alig...

How do you ensure reliability across hybrid infrastructure when the cloud half isn’t fully in your control? In this episode, host Elias Voelker talks with Divya Veerapandian , Senior Director for Infrastructure Reliability Engineering and Global Head of Infrastructure Network Services at Visa. From network automation and hybrid observability to AI-driven operations and inclusive engineering teams—...

For Lydia Nicola’s IT team, a security breach isn’t just a risk—it could mean life or death for the people they protect. In this episode, Elias Voelker speaks with Lydia Nicola , Head of IT Operations at Amnesty International, about the unique challenges of running IT for a global nonprofit. Lydia shares how her team secures infrastructure in politically volatile regions, optimizes cloud costs, an...

How can you drive data center efficiency without compromising performance? In this episode, host Elias Voelker sits down with Martin Casaulta , Chief Technologist at Hewlett Packard Enterprise Switzerland, and Martin Hirschvogel , Chief Product Officer at Checkmk. They discuss data center efficiency—from traditional metrics like PUE to the impact of AI workloads—and share strategies for optimizing...

How do you hit 90% first-contact resolution—and keep it there? In this episode, Elias speaks with Peg Kearney , Director of IT Operations at the University of Arizona College of Nursing, about how her helpdesk team maintains a 90% first-contact resolution rate by hiring top talent and providing them with the right tools and system access. Peg also highlights the importance of treating endpoints as...

A major cyberattack led Blue Water Shipping to completely transform its IT infrastructure—and now, they're stronger than ever. In this episode, host Elias Voelker sits down with Thomas Klithav Hansen , Head of IT Operations at Blue Water Shipping, to discuss how the attack became the catalyst for a transformative IT journey. You’ll learn: 1. The role of enterprise architecture in driving IT s...

Since 2019, Thomas Singbartl , Head of Global IT Operations at Internationale Hochschule (IU), has supported the university's astonishing growth journey from 35,000 to 130,000 students. Join host Elias Voelker in this episode as Thomas shares how IT fueled IU’s exponential growth, why the term “digital transformation” no longer applies, and how Syntea, IU’s AI learning companion, is revolutio...

What can we learn about resilience, scalability, and workforce development from the IT organization of the 6th-largest metro in the US? In this episode, Tameka Neely-Dudley , Director of IT Infrastructure Operations and Service Delivery for the City of Atlanta , shares insights from her nearly 25-year career, beginning as an intern and growing into a key leader managing Atlanta's complex IT l...

Which KPIs really matter in IT Service Management? In this episode, Elias sits down with Huseyin Uysal , Head of Global Service Desk at ISS , to uncover what separates successful IT service management from the rest. With a wealth of experience managing global teams and optimizing IT processes, Huseyin reveals the metrics that really matter, how customer effort is often overlooked, and the strategi...

What separates a well-oiled IT operation from one constantly putting out fires? In this episode, we dive deep into the world of IT Service Management (ITSM) with Haroon Hasan , author of "Choose to Lead" and Director of IT Service Management and Governance at Computacenter . With 20+ years of experience, Haroon shares insights on optimizing ITSM for operational excellence. He covers quic...

What happens when your infrastructure faces a live peak of millions of users worldwide—without cloud scalability? In this episode, Sofascore ’s CTO Josip Stuhli breaks down how his team navigates massive traffic surges, optimizes caching, and saves big by ditching the cloud while still delivering real-time updates to 25 million monthly users. You'll learn: 1. How caching flattens traffic peak...

Successful cybersecurity isn’t about heroics, it’s about preventing disasters you’ll never hear about. In this episode, Andrew Nuxoll , Managing Director of IT Operations and Cybersecurity at UNICEF USA , shares his journey from working at various managed service providers to leading cybersecurity efforts at a global NGO. Andrew offers insights into why cybersecurity is more than just keeping the...

How can universities navigate the complexities of service delivery while pursuing growth and innovation? Mark Katsouros , Senior Director for IT Engineering and Operations at Duquesne University , brings nearly 40 years of higher education IT experience. From the University of Maryland to pivotal roles at the University of Iowa and Penn State, Mark has driven significant IT transformations. Tune i...

Martijn Adams , General Manager at 4me , brings a lifetime of expertise in IT service management, having worked with leading companies such as Philips, Deloitte, and Danone. This episode delves into his journey and the unique approaches that 4me employs to streamline service management across IT, HR, and facilities. You'll discover how service management principles can impact different depart...

How can you scale your tech company while maintaining rigorous operational standards? Senior VP of Operations at Cyware Joe Aurilia shares what he learned while 5x-ing the company. In this episode, Joe shares how he's building operations from the ground up, handling the complexities of international teams, and embedding a culture of security and compliance in a rapidly growing company. You&ap...

Learn from Paul Teodorescu 's 25 years of IT experience as he shares the importance of transparency, credibility, and connecting with people in the tech industry. In this episode, Paul shares his journey from crawling under desks at Merrill Lynch to advising top firms like Morgan & Morgan. Explore the nuances of interim management versus advisory roles, and discover how IT challenges rema...

The end of the traditional SRE? How do you see the future unfolding as AI's role in IT operations grows? In this episode, we welcome Nathanial Smalley , Principal Sales Engineer at Transposit . He brings his rich experience from over a decade at Splunk and his current role at Transposit to discuss the impact of AI on IT operations. He delves into practical AI applications in the present, its...

Over the next 3 years, more than 750 million new applications will hit the market... and nobody can predict what those applications will look like. In this episode, Lee Caswell , SVP of Product and Solutions Marketing at Nutanix , introduces Hyper-Converged Infrastructures: a groundbreaking solution that integrates computing, storage, and networking into a single system to reduce complexity and im...

Cybersecurity as we know it today is still in its infancy, which begs the question: how will it mature in the wake of rapid cloud and AI innovations? In this episode, Dalarie is joined by Jason Ford , CEO and CISO at Steel Patriot Partners , who shares his in-depth insights into the evolving world of IT operations. From the Wild West of early cybersecurity days to the cutting-edge advancements in...

How is technology shaping the future of real estate? In this episode, David Almeida , VP of DevOps and BI at Fathom Realty delves into the nuances of cloud transformation in real estate, the strategic implementation of Kubernetes for operational efficiency, and the evolving role of AI in this sector. David also shares his first-hand experiences, challenges, and triumphs in navigating these technol...

Discover the synergies of DevOps, DataOps, and cloud technologies that are driving Toyota's IT revolution as we delve into the cutting-edge IT strategies powering one of the world's leading automakers. In this episode, Kumar Singirikonda , Director of DevOps Engineering at Toyota North America, shares his insights into Toyota's IT methodologies, reflecting on his role in orchestrati...

Dive into the transformative world of healthcare technology with Steven Michaels , VP of Technology and CTO at Baylor Scott & White Health . Explore how cloud computing, AI, and conversational interfaces are reshaping patient care and IT operations in one of the largest healthcare systems in Texas. With Baylor Scott & White Health encompassing over 50 hospitals and around 700 clinics, Mich...

Dive into the vibrant world of KubeCon with hosts Dalarie Gonzales and Elias Voelker of Checkmk as they share their personal experiences of the event. In this episode, they unpack everything from insightful tech trends to the most captivating booths. Get ready to hear first-hand experiences and learnings that are shaping the future of IT operations, cloud transformation, and data management. What...

Alexander Kalinowsky and Paul Karsten , Founders of Idea Harbor , navigate the complexities of the software supply chain in a world where speed and security are paramount. With their rich backgrounds in IT consultancy and DevOps, they join host Elias Voelker to dissect the balancing act between rapid software development and robust security. They delve into the intricacies of the software supply c...