Insurance Unplugged with Lisa Wardlaw

In this episode of Insurance Unplugged, host Lisa Wardlaw engages with Mike Ansay, CEO of Ansay & Associates, to discuss the future of insurance, focusing on the pivotal role of independent agents. They explore how technology, particularly data and AI, is transforming the industry, emphasizing the importance of relationships and trust in the agent-client dynamic. The conversation also delves into...

Summary: In this episode of Insurance Unplugged, host Lisa Wardlaw engages with Siddhartha Jha, co-Founder, Chairman, CEO of Arbol, to explore the innovative intersection of technology and insurance. They discuss the evolution of parametric insurance, the role of blockchain and AI in managing climate risk, and the importance of decentralized data ownership. Sid shares insights on how the insurance...

Summary: In this episode of Insurance Unplugged, Lisa Wardlaw and Mary Embleau, Controller MagMutual, delve into the complexities of accounting, particularly in the insurance industry. They discuss the nuances of operational accounting, the challenges of data management, and the importance of understanding out of order transactions. The conversation highlights the differences between subledgers an...

Summary In this episode, Lisa Wardlaw and Margo Giles, CEO of IRYS Insurtech, discuss the intersection of AI and Distribution in the insurance industry, reflecting on the importance of data quality, the challenges of pilot purgatory, and the outdated and often mis-placed monolithic role of CRMs in data management. They explore the necessity of embedding AI into workflows and the implications of We...

Summary In this episode of Insurance Unplugged, host Lisa Wardlaw interviews Tammy Coley, Chief Transformation Officer at BlackLine. They discuss the challenges and opportunities in accounting transformation, particularly in the insurance distribution sector. Tammy shares insights on the importance of optimizing accounting processes, the role of BlackLine in facilitating digital transformation, an...

Summary: In this episode of Insurance Unplugged, host Lisa Wardlaw welcomes back James Sizemore, Chief Strategist for Insurance at Informatica. They discuss the transformative impact of AI and generative AI on the insurance industry, particularly in the context of data management and governance. Sizemore emphasizes the importance of a solid data foundation and master data management (MDM) for succ...

Summary: In this episode of Insurance Unplugged, host Lisa Wardlaw engages with Bryan Davis, President of View by Hub, to explore the transformative impact of AI on the insurance industry, particularly in distribution. They discuss the evolution of digital transformation, the challenges of data management, and the importance of partnerships in leveraging AI effectively. The conversation highlights...

Summary In this conversation, Lisa Wardlaw and Tamara Milne, Chief Digital Officer Acrisure, discuss the intersection of AI and distribution in the insurance industry. They explore the importance of risk management in digital transformation, the role of AI as a catalyst for change, and the necessity of data accuracy and management for successful AI integration. The discussion also covers the chall...

Summary In this episode of Insurance Unplugged, host Lisa Wardlaw engages with Brendan Mulcahy, VP of Technology and Innovation Partnerships at SIAA. They discuss the evolving landscape of insurance distribution, the impact of AI and technology on partnerships, and the importance of data quality in implementing AI solutions. Brendan shares insights from his journey in the insurance industry, empha...

Summary: In this episode of Insurance Unplugged, Lisa Wardlaw and Gary Hoberman, CEO Unqork, discuss the challenges and opportunities in insurance distribution, focusing on the impact of technology, standards, and the potential of no-code solutions and AI. They explore the legacy systems that hinder progress, the importance of clean data, and the need for a shift from traditional insurance to a mo...

Summary: In this episode of Insurance Unplugged, Lisa Wardlaw interviews Lindsey Strong, Chief Product Officer of Irys InsurTech, discussing the critical role of data quality in the insurance and distribution landscape. They explore the challenges of traditional data management, the importance of continuous data quality improvement, and the innovative solutions Iris is implementing to enhance data...

Summary: In this episode of Insurance Unplugged, host Lisa Wardlaw and guest BK from Quantiphi discuss the transformative impact of generative AI on the insurance distribution value chain. They explore the differences between traditional AI and generative AI, the importance of distribution in the insurance sector, and the role of AI in enhancing customer experience. The conversation also covers pr...

Summary: In this episode of Insurance Unplugged, host Lisa Wardlaw speaks with Austin Przybysz, CTO of Instruxi, about the intersection of Web3 technology and the insurance industry. They discuss the importance of decentralized data, the role of Mesh SDK in bridging Web2 and Web3, and the significance of HTAP databases in enhancing data security and interoperability. The conversation also covers t...

Summary: In this episode of Insurance Unplugged, host Lisa Wardlaw interviews Scott Dykstra, co-founder and CTO of Space and Time, discussing the future of database design and its implications for the insurance industry. They explore the concept of HTAP (Hybrid Transactional Analytical Processing), the importance of cryptography in ensuring data integrity, and the need for consumer trust in data h...

Summary: In this episode of Insurance Unplugged, Lisa Wardlaw interviews Margo Giles, CEO and founder of Irys InsurTech, discussing the transformative role of AI in insurance distribution. They explore the complexities of distribution, the importance of data and analytics, and the misconceptions surrounding generative AI. Margo emphasizes the need for sophisticated infrastructure and real-time pro...

Summary: In this episode of Insurance Unplugged, host Lisa Wardlaw discusses the transformative impact of generative AI on insurance distribution with guest Florian Gralliot. They explore the evolving role of agents, the potential for enhanced productivity, and the importance of data in personalizing customer experiences. The conversation highlights the need for the insurance industry to embrace t...

In this episode of Insurance Unplugged, Lisa Wardlaw interviews Sean Burgess, the Chief Claims Officer at Lemonade. They discuss the transformation of claims in the insurance industry and the importance of going beyond the transaction to provide a concierge experience for customers. Sean shares examples from Lemonade, such as providing licensed contractors and advocates to assist with claims, and...

In this episode of Insurance Unplugged, Lisa Wardlaw interviews Bhaskar Kalita (BK), the Global Head of Financial Services and Insurance at Quantifi, about the adoption of AI in the insurance industry. They discuss the importance of understanding the foundational elements of AI, empowering the workforce to explore and experiment with AI, and the need for productized offerings in the market. They a...

Summary: In this episode of Insurance Unplugged, Lisa Wardlaw interviews Janet Faircloth, SVP Health Solutions Thought Leadership at Aon, about benefits and healthcare innovation. They discuss the concept of lifestyle assurance and the evolving needs of employees in terms of health, wealth, and life. They also explore the macro trends in health benefits, including the increasing longevity of the w...

Summary: Sastry Durvasula, Chief Information and Client Services Officer at TIAA, discusses the transformation of TIAA into an AI-first company and the balance between innovation and regulation. He emphasizes the importance of grounding AI initiatives in the core mission of the company and the impact on clients. Sastry highlights the need for a responsible AI policy and the implementation of robus...

Summary: In this episode, Lisa Wardlaw interviews Frank Schmid, the Chief Technology Officer of Gen Re about the application of generative AI in the insurance industry. Frank, an economist by training, discusses the concept of generative AI as a general-purpose technology and the importance of understanding how technology diffuses and makes an impact. He emphasizes the need to focus on building fo...

Summary: In this episode of Insurance Unplugged, Lisa Wardlaw interviews Nigel Walsh, the Global Head of Insurance for Google Cloud. They discuss the role of technology, specifically generative AI, in transforming the insurance industry. They emphasize the importance of choosing the right model for the right task and the need for agility in implementing and switching technologies. They also highli...

Summary: In this episode, Lisa Wardlaw interviews Gary Hoberman, CEO of Uncork, about generative AI and its impact on various industries. They discuss the difference between traditional AI and generative AI, the need to challenge the status quo, and the importance of creating a vision for the future. They also touch on the adoption curve of codeless technology and how it relates to the adoption of...

Summary: In this episode of Insurance Unplugged, Lisa Wardlaw interviews Alex Taylor, Global Head of Emerging Technology at QBE Ventures. They discuss the implications of generative AI and its impact on the insurance industry. Alex shares insights on the democratizing power of AI, the rise of large multimodal models, and the future of AI adoption in insurance. Takeaways: Generative AI has the demo...

Summary: In this episode of Insurance Unplugged, Lisa Wardlaw interviews Dev Ganguly, Chief Operating Officer at Jackson, about the complexity of retirement products, the impact of AI on the insurance industry, and the importance of customer and advisor experience. Dev emphasizes the need to focus on outside-in experience design, prioritize technology modernization, and enhance digital dexterity f...