I'm A Car Chick

Join The Chicks In Charge ft. Jarrod Kilway as they discuss how to incorporate AI with an existing BDC in place, how AI can help the overall customer experience and... Is AI going to entirely REPLACE the human element in a BDC?!  OH! And HOW MANY shoes did he say he had?! Tune in now to hear what the expert and shoe fanatic himself has to say! 

What a truly amazing episode this is!  Martha has been in the auto industry for over 23 years. She started as a BDC representative for a Ford dealership. After a year in that position, she got promoted to BDC Manager and would then spend the next 3 years as a Customer Relations Manager. As she was in that role, she learned the entire dynamic inside of a dealer’s operations. As a liaison between th...

The Chicks FINALLY had a chance to sit down and chat with Fred Lennartz and Lou Ramirez of the Car Guy Coffee Podcast! Fred and Lou - also known as the "Certified Solutionaries" around the Automotive Industry - are working to change the car business one heart at a time. Their mission is to focus on the people that we work with every single day: from the staff at the dealership to the customers dri...

Tune in for Episode 11 of The Chicks in Charge ft. Petra Sherbin to discuss the importance of keeping women safe while having a career in a male dominated industry. Petra is NY born and raised. She is now a military spouse that has moved around quite a bit- currently in the Phoenix AZ area. She's a mother of 3 and has been in the automotive industry for over a decade with most of her experience be...

Join The Chicks in Charge with Bobbie Herron, an industry leader with 22 years of experience and the President of World Domination at The Bees Knees Agency, a premier automotive operations agency. Bobbie has spearheaded transformations in the automotive industry, empowering men & women in all roles, from BDC & Sales to Management & Operations, to improve and innovate. From her leadersh...

Shasta was unavailable during this episode so it is Jess and Robin today! Tune in to hear what the Social Media Guru and Manifestation Master, Robin Wilson, has to say and hear how YOU can help HER meet her 2023 goal of employing 100+ people in her local community!

There is nothing that Jess and Shasta love more than highlighting strong, amazing women in the automotive industry. So when we had the opportunity to interview Kaylee Felio, we knew that we had to take it! Kaylee is a mom, wife, manager, and so much more! Her personality, although introverted, is an inspiration to women all over the industry. She is a pillar of light to others and a truly kind hum...

This is a HEE-UGE episode! Stan Sher - President of Dealer eTraining - came on with us to discuss all things BDC and BDC training. This includes the good, the bad, and the ugly. Where are we getting it right, where are we getting it wrong, and where is the industry moving? Listen in for the gold nuggets that were dropped during this episode and don't forget to share the show! Connect with Stan on...

This week we covered such an important topic: Leadership. Understand that there is a massive difference between management and leadership and what that difference is. Roy covers with us how he works with leaders day in and day out to ensure that they are investing in their team members and what that looks like in the dealership. This episode needs so little introduction. To get the meat and potato...

This week we BROKE IT DOWN with Bestselling Author of CustomHer Experience, Katie Mares!  The entire reason for us starting this podcast was to shine a light for the up and coming generation of automotive and to highlight those that are truly good people, willing to invest in others and give with the heart of a servant.  Katie is hands down one of those people. She has dedicated so much time to be...

Today the Chicks in Charge discussed Social Media posting and the importance of doing it correctly to your business! 90% of the business that we talk to or see on social media are doing it wrong and in this world, doing it wrong can actually be worse than doing nothing at all! Listen in to learn more about how to turn your social media pages into FREE lead generation machines! Reach out to either...

You'll have to excuse our streaming lag a few times! But we had so much fun getting to talk with Scott Trainor of USA Motor Jobs and getting to learn more about how he is helping staff the automotive industry as well as helping high school and vocational school students find their way to us once they graduate! Keep an eye out for the new addition to his website "Voice of the Industry" launching so...

Welcome to Episode 2 of the Chicks in Charge: Automotive Edition podcast!  Today we had the absolute pleasure of welcoming in Laura Berman of RLB Automotive Consulting to the studio with us! She is partnered with TruWarranty and Equity4U and offers a multitude of amazing solutions to dealers all over the country!  Join as we chat about bi-weekly payments that match your payday, the best warranty s...

Welcome to our very first Episode of the Chicks in Charge: Automotive Edition!  Today we spoke about BDC Processes and the importance of text and emails in your BDC!  We even dabbled a little bit in Social Media posting for dealerships as well!  Stay tuned next week when we chat with Laura Berman of RLB Automotive Consultants LIVE in the Studio!