IDD Leader

You and your organization are not alone in the fight against DSP turnover. In today’s episode, Nate talks about a number of different organizations and outside resources that are working to stabilize and strengthen the workforce. Here are the links to the organizations he discusses: CQL - Articles highlighting organizations that are supporting their frontline workforce https://www.c-q-l.org/resour...

"No employee cares about your organization until they know your organization cares about them." And how can you show them? Always have an answer to the most important question that every employee is asking, "What's in it for me?" In this episode, Nate describes how to leverage your answers this question so that your DSPs love their jobs, put forth greater effort, and provi...

Send us Fan Mail Quick Question: Do your frontline supervisors sometimes unintentionally contribute to staff turnover? It happens so easily because... Most supervisors were never trained to lead.  Get The 7 Quiet Danger Signs Your Supervisors Are Burning Out Their Teams and learn how high-retention agencies spot — and fix — these issues fast. https://iddleader.com/burnout

 Wondering how NOT to boost your DSP retention rate? Tired of all the holiday cheer? In this short mashup episode, Nate empowers your inner Grinch with 7 tried and true strategies to make sure you DON’T increase retention, but instead that you keep your turnover rate high. Unlike other episodes, this one definitely won’t help your organization win… unless you do the OPPOSITE of today’s “recommenda...

When every supervisor in your agency conducts monthly "High Impact Supervisions", the effects are game-changing. Fewer fires, less burnout, higher retention. But it's one thing for you, as a leader, to understand this... and it's another thing to implement it across your organization. In this episode, Nate defines High Impact Supervisions and shares the 4 steps to implementing...

DSP turnover is costing IDD Providers like you a whole lot of money. But what is the real cost of DSP turnover? It extends far beyond the staggering financial costs and affects team morale and program sustainability. Even more than that, it leads to invaluable opportunities that are passed up due to staffing shortages. In this episode Nate explores these costs—and points towards first-step solutio...

Honestly, I was kind of surprised by this one, but then it all made sense. It will probably surprise you, too!  When I first started helping with staff retention, I guessed the burnout rate or the wages would be the biggest barrier. And these things matter (a lot) but then I discovered an even more fundamental issue at the organizational level that plagues many providers. In this episode, I’ll des...

Imagine addressing performance issues without all the stress. And imagine not having to bring up the same issue over and over again. Sound like a pipe dream? It doesn’t have to be. This episode provides practical tools for leaders to deal with this challenge constructively to create win-wins for everyone involved.   Send us Fan Mail Quick Question: Do your frontline supervisors sometimes unintenti...

There are hundreds of reasons your staff leave, right? Maybe so. But recent research on voluntary job “leavers” has identified the top 5 areas organizations could have addressed that would have kept these staff. In this episode, Nate offers actionable insights on how to change each of these areas in order to strengthen your organization and retain your staff. Send us Fan Mail Quick Question: Do yo...

Maybe you've been there before. "She was such a good DSP but now that she's a supervisor, she's really struggling... Now what!?" If so, you're not alone. And while the specifics of that situation may have a fairly straightforward solution, it begs the question, how did we get here in the first place? The all-too-common challenge of the struggling new supervisor doesn&...

It's such a sinking feeling to put all this time and effort (and expense) into a staff retention initiative only to have it... drum roll... fail to actually increase staff retention. But the good news is that the story doesn't end there. In this episode, Nate discusses how to create initiatives that WORK, and how to identify the key factors in determining what is needed at your organizat...

Truth is, DSP retention can never really be about "retaining" staff. That just means they didn't leave. The true goal of DSP retention is always about building a workplace that your staff love, so that they actually WANT to come to work each day. And it all begins with onboarding and orientation... Change your organization's paradigm and you will change your retention results....

High impact supervisions are more crucial than many providers realize in creating a culture that fosters DSP retention. In this episode, you will hear the three key qualities of a high-impact supervision and how you--and the supervisors in your organization--can leverage the seemingly mundane task of meeting with staff into something that makes people love being part of your team.  Clear actions a...

Maybe you've already tried increasing the DSP appreciation budget or added some extra benefits. Maybe you've been chalking up a high turnover rate to the job market and reimbursement rates. Maybe you've been trying hard NOT to look too closely at your turnover rate because, frankly, it's just so discouraging.   Whatever your backstory, this episode gives clear and actionable fi...

What's it really like for the DSPs who work at your organization? Nearly every IDD Provider is focused on providing person-centered care, but have you considered the "employee experience" and are you in touch with what it looks like to make it better for your staff? This episode gives practical input on how to leverage the employee experience so that you can increase your staff rete...