I Wish They Knew

IN EPISODE 93: Getting customers to come in is how you sell products. Getting customers to come back is how you build brand loyalty. In Episode 93, customer experience expert Shep Hyken shows us how to get customers to come back, again and again. You'll learn the two elements of exceptional customer service and a multi-step process that will help you align and refine the customer experience. After...

IN EPISODE 92: You know the old saying: "Saying yes to anything is like saying no to everything." For ambitious individuals looking to advance, the perceived risk of saying no may lead to unnecessary errors and conflicts.  The key is to know when to say no, and in Episode 92, Bruce Tulgan provides a sweeping guide to avoiding over-commitment. Bruce shares ways to cultivate real influence, explores...

IN EPISODE 91: It's the most elusive human trait, but it's also fully within our grasp: Happiness. In Episode 91, Keren Eldad offers a science-based blueprint for living with a heightened sense of purpose and meaning. Keren explores why high achievers often fall into an unhappiness trap, how she overcame her own self-limiting behaviors, and what happens when we choose a happier path. After listeni...

IN EPISODE 90: Are our meetings with people...meeting people's needs? In Episode 90, Rae Ringel urges us to take a closer look at how we gather and to design our meetings with greater purpose and perspective. From checking our assumptions  ("Do we even need to meet?") to practicing the art of facilitation ("How we will interact?"), Rae delivers a step-by-step plan for holding more versatile, inclu...

IN EPISODE 89:  Is the world hopelessly divided into winners and losers, or are we all winning more over time? Jacob Goldstein thinks so - and in this episode, he explains why productivity gains have replaced zero-sum thinking with positive-sum realities. He shares data to support the notion that the pie has actually gotten bigger and that people are living better than ever before. One person's lo...

IN THIS EPISODE: Cars are more than just a pile of metal, glass, and rubber. They tell a story - about their drivers and the forces that drive us. In Episode 88, Eddie Alterman discusses how the auto industry has shaped our lives: the loss of privacy, the push for automation, and the relationship between man and machine. Eddie shares hilarious insights about what cars say about their drivers and o...

IN THIS EPISODE:  Chances are you've dealt with a jerk at work. But there's an even stronger likelihood that you've handled it the wrong way -- and possibly made a bad situation worse. In Episode 87, Tessa West deconstructs jerky behavior and helps us place it into a larger context. You'll learn how to identify different jerk profiles (they come in different shapes and sizes), how to gather helpfu...

IN EPISODE 86: We tend to believe that influence belongs only to the most visible or powerful people in the room. But as Vanessa Bohns explains, we have more influence than we think. In Episode 86, we explore the reason people doubt their power to persuade, how we undermine our own influence, and the surprising (and even outrageous) things we can get people to do on our behalf. There's a ton of pr...

IN THIS EPISODE: Creativity isn't a hidden talent that belongs to a select few -- it's a native force that resides in all of us, and it's a discipline that can practiced and learned. In this episode, Josh Linkner shows us how to become everyday innovators and develop a creative capacity for making gains in every aspect of our lives. Josh breaks down the beliefs and behaviors that lead to creative...

IN EPISODE 84: Whether it's how kids fare at school or the way adults perform at work, we've developed a disabling attitude towards achievement. Too much grooming, not enough patience and an unhealthy outlook on the value of struggling have gotten in the way of progress. It turns out that if you want to build emotionally strong, determined and ambitious adults, the best thing to do is get out of t...

IN EPISODE 83: Have you ever looked at something only to discover that you haven't really seen it? Bestselling author and visual intelligence expert Amy Herman knows why. In this episode, Amy explores the impact of engaging deeply with our surroundings, how to fight distraction, and the benefits of bringing a heightened awareness to our everyday interactions and transactions. * * * ABOUT AMY HERMA...

IN EPISODE 82:  It's one thing to achieve peak performance. It's another to sustain it. In Episode 82, Alan Stein Jr. shows us how to manage stress, avoid stagnation and beat burnout by fine-tuning the body's performance drivers and drags. You'll learn how beliefs and behaviors influence performance, how to stay energized by aligning your goals and values, and how top performers like Kobe Bryant n...

IN EPISODE 81:  Why do we always feel like we're working so hard and yet have so little to show for it? We might be busy, but we're hardly productive - but that can change when we've got the right plan. In this episode, Jeff Sanders shows us how to develop deep focus by getting our priorities in place. From choosing the right tasks to setting the right environment, you'll learn how to develop effe...

IN EPISODE 80: We're told that professional success follows a series of upward steps. But what if our career ladders are pointing in the wrong direction? In this episode, Kelli Thompson challenges us to rethink our assumptions about career growth and shares a career alignment tool to help us know if we're pointed in the right direction.  ABOUT KELLI THOMPSON: Kelli Thompson is a women’s leadership...

IN EPISODE 79:  Why do we do what we do? It turns out the traditional view of motivation - a system of rewards and repercussions - doesn't account for the highly nuanced, deeply ingrained factors that drive our behaviors and beliefs. To understand motivation, we need to crack the code - and that's exactly what Todd Henry does for us in Episode 79. Drawing on decades of research and interviews with...

IN EPISODE 78: If we're more reachable than ever before, why do so many people feel isolated? And is the modern workplace increasing our happiness and belonging, or making us lonelier and more disconnected? Christine Porath has a message for our moment: Work needs to be a community where individuals share concern for one another. Through uniting people and sharing information, unleashing them with...

IN EPISODE 77: To build a business or an organization, you need an ensemble. And the best way to do that is to identify your ideal customers and partners, then build together. In Episode 77, Pamela Slim shows us how creating the "widest net" helps us operate within the right ecosystems, forge strategic partnerships with the right people, and nurture relationships the right way.  ABOUT PAMELA SLIM:...

IN EPISODE 76:  Expressing thanks isn't just a nice way to let others know you appreciate them. It's a powerful driver of business success. From boosting employee engagement and inclusion to deepening connections within teams, recognition plays a crucial role in improving our work and well-being. In Episode 76, Derek Irvine explores the benefits of expressing thanks authentically and often -- and...

Is the key to having more...having less? In Episode 75, Chris Lovett shows how a minimalist mindset gives us more room to reach our highest aspirations. Decluttering the personal and professional junk from our lives frees us to understand that we what we let go isn't as important as what we let in. ABOUT CHRIS LOVETT: Chris Lovett is a TEDx speaker and the author of Discovery of Less: How I Found...

IN EPISODE 74: The key to changing someone's mind isn't to push harder, but to push aside hard issues. In this episode, Jonah Berger explores the science and skills of persuasion and why the most convincing people help others convince themselves. Berger offers practical ways to put people in control of their decision-making while still guiding them to a desired outcome, help others let go of legac...

IN EPISODE 73: Leaders spend a lot of time checking up on others, but do they spend enough time checking in with themselves? Ultimately, leaders are the ones responsible for the energy in the room -- and unless they self-manage, they could be draining morale and motivation. In this episode, Beth Wonson offers great tips to help leaders get feedback, build self-awareness, and stay grounded. Great m...

IN THIS EPISODE:  Our story matters more than we think. You may not have climbed Everest or survived a plane crash, but every story matters and can make immeasurable impact on the lives of others. In this episode, Grant Baldwin explores the power of a personal narrative, how to overcome self-limiting beliefs, tips for dealing with performance fears and why it pays to put yourself out there to your...

IN THIS EPISODE: Creativity isn't a hidden talent that belongs to a select few -- it's a native force that resides in all of us, and it's a discipline that can practiced and learned. In this episode, Josh Linkner shows us how to become everyday innovators and develop a creative capacity for making gains in every aspect of our lives. Josh breaks down the beliefs and behaviors that lead to creative...

The toxic workplace - every employee's worst nightmare. From difficult bosses to annoying coworkers and outrageous clients, workplace toxins drain our energy, inhibit our work, crush our spirits and diminish our productivity. In today's episode, Dr. Liane Davey offers powerful and straightforward techniques for taking control of those toxins and creating healthier conditions that allow us to do an...

People loathe networking. It reeks of superficiality and can even make us feel dirty (quite literally, according to one study ). But when we change our mindset and method around relationship-building, we can generate stronger returns for ourselves and others. In today's episode, Jordan Harbinger shares a more sensible and seamless approach to networking that you'll be able to adopt and even enjoy....