Zuma

Humans of Multifamily

Business EN ↓ 79 episodes

CEO and Founder of Zuma, Shiv Gettu uncovers the untold human side of the multifamily industry’s key figures. From love to loss and everything in between, Humans of Multifamily dives deep into the raw, real-life stories that shape our industry. Humans of Multifamily is presented by Zuma, the AI assistant for your full-resident lifecycle. ⚡️ Go to getzuma.com to learn more!

Author

Zuma

Category

Business

Podcast website

podcasters.spotify.com

Latest episode

Jul 2, 2026

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Episodes

Amy Barricelli: Building a Career That Doesn't Need a Vacation as SVP of RR Living 08.04.2025

Shiv Gettu sits down with Amy Barricelli, SVP at RR Living, who shares her journey from selling apartment guides in the late 90s to becoming a respected multifamily leader who refuses to view work as separate from her identity. Growing up in South Jersey with divorced teacher parents, Amy developed independence early, even taking out loans at age 13 to attend the private high school of her choice....

Amanda Cox: The COO of Bellaire on Turning Distressed Properties into Opportunities 03.04.2025

Shiv Gettu sits down with Amanda Cox, COO of Bellaire Multifamily Management, who shares her journey from an only child with a wholesome country upbringing to multifamily leader handling distressed properties. Growing up outside Houston with strict parents and an entrepreneur grandfather who inspired her, Amanda developed a natural drive to lead. After starting as a college leasing agent in 2008 t...

Ian Mattingly: The President of Luma Residential on Transforming a Family Legacy 01.04.2025

Shiv Gettu sits down with Ian Mattingly, President of Luma Residential, who shares his journey from growing up "under leasing desks" to transforming his father's real estate legacy. Raised in Dallas with the family business as an unwelcome "sibling" competing for his father's attention, Ian initially resisted the property management world. His path took unexpected turns—from theater studies at Nor...

Dom Beveridge: Busting the Myths of Multifamily Centralization 27.03.2025

Shiv Gettu sits down with Dom Beveridge, a renowned multifamily proptech expert and publisher of the influential "20 for 20" industry research paper. Born and raised in the UK, Dom's journey into multifamily began through his expertise in revenue management, working first in hotels before transitioning to multifamily about 14 years ago. Through candid conversations about industry tre...

Crystal Moya: From Homelessness to VP at Luma Residential 25.03.2025

Shiv Gettu sits down with Crystal Moya, Vice President of Operations at Luma Residential, who shares her extraordinary journey from homelessness to multifamily leadership. Born to Mexican immigrant parents, Crystal experienced profound instability in her early years - living in a car between ages 8-11, moving constantly across multiple states, and briefly joining a gang as a way to find belonging....

Tony Sousa: Finding Your Authentic Voice in Multifamily 20.03.2025

Shiv Gettu sits down with Tony Sousa, newly independent multifamily consultant ( https://tony-sousa.com/ ), who shares his journey from a nine-year-old Elvis impersonator to a respected industry leader launching his own consulting business. Born to a Portuguese father and Italian mother in the Bay Area, Tony grew up in a blue-collar household that instilled a strong work ethic and family values. A...

Sheri Killingsworth: Surviving Multifamily's Marketing Pressure Cooker 18.03.2025

Shiv Gettu sits down with Sheri Killingsworth, AVP of Marketing at Avenue 5, who shares her journey from small-town Texas to multifamily marketing leader. Growing up in a town so small her high school graduating class had just eleven people, Sheri developed values of hard work and making people proud that continue to drive her today. Through candid conversations about her 23-year tenure at Lincoln...

Margette Hepfner: From Local Manager to COO of Willowbridge 13.03.2025

Shiv Gettu sits down with Margette Hepfner, Chief Operating Officer of Willowbridge (formerly Lincoln Property Company), who shares her remarkable journey through the multifamily industry. Growing up in Dallas after her family relocated from Denver, Margette developed an early passion for cities and real estate through her father's commercial appraisal career. Through candid conversations abou...

Melanie & Sarah Stiles: A Multifamily Legacy in the Making 11.03.2025

Shiv Gettu sits down with mother-daughter duo Melanie and Sara Stiles for a candid conversation spanning generations in multifamily. Growing up in different environments – Melanie in small-town Oklahoma after her parents divorced when she was four, and Sara in suburban Grapevine with the same experience of early parental separation – their parallel paths reveal both striking similarities and diffe...

John Carlson: The President of Mark Taylor on Building a Five-Star Property Management Culture 06.03.2025

Shiv Gettu sits down with John Carlson, President of Mark Taylor, who shares his remarkable journey from Minnesota farm boy to multifamily leader. Growing up with a single mother who had him at 17, John experienced a transformative moment in fifth grade when he was labeled a "geek" at his new school - an experience that forever changed how he views and treats others. Through candid conve...

Jill Hinton: The President of GoldOller on Creating Moments That Matter 04.03.2025

Shiv Gettu sits down with Jill Hinton, President of GoldOller, who shares her journey from military child to multifamily leader. Born in Iceland and moving every two years until age 12, Jill developed adaptability and people skills that would serve her throughout her career. After losing her father at 14, she grew up quickly, taking on responsibilities beyond her years and developing a drive for c...

Sarah Gencarella: The Leasing Agent who Became VP of Marketing 25.02.2025

Shiv Gettu sits down with Sarah Gencarella, VP of Marketing at Olympus Property, who shares her journey from shy kid to industry leader. Growing up constantly relocating, Sarah's parents pushed her out of her comfort zone, making her introduce herself to strangers and join speech and debate. After working as an accountant at KPMG, she took a leap of faith into multifamily, starting as a leasin...

Demetri Themelis: The $75 Check That Skyrocketed Knock 18.02.2025

Shiv Gettu sits down with Demetri Themelis, co-founder of Knock, who shares his journey from finance to entrepreneurship. Growing up in a Greek-American household where money struggles were frequent, Demetri developed an early drive for financial security. After working as an equity sales trader at UBS during the financial crisis, he and his co-founder Tom took a leap of faith into tech. Through r...

Chase Harrington: The Gift of Not Fitting In 11.02.2025

Shiv Gettu sits down with Chase Harrington, who shares his remarkable journey from aspiring dentist to tech executive. As the youngest of four siblings in a middle-class family, Chase's path took an unexpected turn when dental school rejection led him to a plasma company, where he discovered his true calling in business leadership. Through candid conversations about childhood insecurities, bul...

Christian Belew: The Skater Kid Who Built a Marketing Empire 04.02.2025

Shiv Gettu sits down with Christian Belew, Managing Director at RPM Living, as he shares his unconventional path from drumline captain to marketing leader. Through stories of finding his tribe in college and joining RPM on the first day of COVID lockdown, Christian reveals how he helped grow the marketing team from 4 to over 100 people by leading with trust. He discusses the power of being in the...

Devin Shurtleff: How The CEO of Opinion Learned to Lead Through Loss 28.01.2025

Shiv Gettu sits down with Devin Shurtleff, CEO of Opinion, as he opens up about losing his co-founder and best friend Justin Bingham. Through stories of building a fortress of support, finding product-market fit in multifamily, and processing profound loss while leading a company, Devin provides a raw look at the human side of entrepreneurship. In an emotional conversation, he shares their last in...

Melanie French: Managing People & Properties as the CEO of RR Living 21.01.2025

Shiv Gettu sits down with Melanie French, CEO of RR Living, as she shares her remarkable journey from weekend leasing agent to industry leader. Through stories of standing in line with police escorts to deposit rent checks and creating self-service maintenance closets, Melanie reveals how property management has evolved over four decades while its core mission remains unchanged: creating homes whe...

Spencer Rascoff: Lessons in Courage & Hard Work From The Founder of Zillow 14.01.2025

Shiv Gettu sits down with Spencer Rascoff, co-founder of Hotwire and Zillow, as he shares his journey from competitive chess player to transformative tech leader. From facing potential business collapse after 9/11 to scaling Zillow into a household name, Spencer provides candid insights about founder psychology, navigating crises, and the delicate balance between optimism and pragmatism in leaders...

Tara Samuels: Trading Perfection for Connection 07.01.2025

Shiv Gettu sits down with Tara Samuels for an intimate conversation about overcoming childhood trauma, the power of mentorship, and creating safe spaces in the multifamily industry. Through candid stories about finding love at a trade show and healing family relationships, she illustrates how authenticity can transform both personal life and professional leadership. Humans of Multifamily is presen...

Melania Armenta: A Blueprint for Bold Change 24.12.2024

Shiv Gettu sits down with Melania Armenta, Director of Resident Strategy at Gallery Residential, as she shares her journey of personal and professional reinvention. Born into a family of Mexican migrant workers, Melania opens up about her transition journey, her deep connection to spirituality, and how she's revolutionizing the multifamily resident experience through art and authenticity. From org...

Dana Pate: When Success Feels Like Starting Over 17.12.2024

Shiv Gettu sits down with Dana Pate, founder of Stitched Marketing, as she shares her journey from growing up in a stay-at-home parent household to scaling marketing operations to over 100,000 units. Through stories of finding her entrepreneurial drive, balancing family life with four kids, and making the leap from corporate marketing to starting her own business, Dana provides insights into build...

Jenny Schoellhorn: Breaking Multifamily's Training Mold 10.12.2024

Shiv Gettu sits down with Jenny Schoellhorn, Regional Vice President at Entrata, as she shares her journey from leasing agent to learning & development executive. Through stories of balancing high achievement with authenticity, processing the loss of her father, and raising four kids while pursuing professional growth, Jenny provides insights into the evolving nature of corporate training and...

Ani Rangarajan: The Immigrant's Son Who Founded Realync & Revolutionized Real Estate 03.12.2024

Shiv Gettu sits down with Ani Rangarajan, co-founder and COO of Realync, as he shares his journey from consulting to building a leading virtual property tour platform. Through stories of his immigrant family, entrepreneurial grandfather, and decade-long journey with co-founder Matt Weirich, Ani provides insights into finding product-market fit and scaling a proptech startup. Humans of Multifamily...

Remen Okoruwa: The CEO of Perplexo on The Pivot That Changed Everything 26.11.2024

Shiv Gettu sits down with Remen Okoruwa, co-founder and CEO of Propexo, as he shares his journey from Iowa to Harvard, and from HubSpot product leader to proptech founder. Through stories of growing up in a family of doctors, mourning a failed startup, and executing a dramatic pivot, Remen provides insights into finding your path and rebuilding when things aren't working. He also discusses his tea...

Adrian Danila: The $10/Hour Job That Changed Everything 19.11.2024

Shiv Gettu sits down with Adrian Danila, founder and CEO of Multifamily X Consulting Group, as he shares his journey from growing up in communist Romania to becoming a leader in the US multifamily industry. Through stories of listening to Voice of America broadcasts as a child, winning the US visa lottery, and starting as a groundskeeper speaking minimal English, Adrian provides unique insights in...

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