Human x AI: Unscripted

Kitsap Credit Union CEO Shawn Gilfedder believes AI isn’t here to replace humans, it’s here to elevate them. From cutting a 24-hour internal audit process down to near-real-time checks, to reviewing 100% of loan applications instead of 3%, Shawn shows how agentic AI becomes a toolkit that rides alongside employees, not over them. At Kitsap, humans still sit at the center, solving problems, thinkin...

Horizon Credit Union COO Mark Neumann cuts through the AI noise with a simple truth: bots should handle the numbers so humans can handle the trust. In this grounded and deeply human conversation, Mark shares why trust can’t be automated and how AI frees employees to show up where members need them most. He breaks down the fear around “AI taking jobs,” explains how roles will evolve, not disappear,...

As First Credit Union approaches its 100th year, President & CEO Jay Curtis is proving that tradition and innovation can go hand in hand. He shares how AI has enabled them to have more employees by freeing the team from repetitive tasks and letting them focus on growth. Along the way, Jay reveals the fun side of AI too, like crafting a birthday poem that left his child astonished. Rooted in 97...

Nathan Cox, President & CEO of InRoads Credit Union, shares his vision for AI in banking: enhancing member experiences, empowering staff, and enabling 24/7 access, without replacing the human touch. From serving small businesses to supporting everyday members, Nathan explains how AI can create efficiency so teams can focus on deeper relationships. Learn why he believes AI is a tool for better...

Fear of AI is real - but Chris Kearney, CEO of TruWest Credit Union, has been addressing it head-on for years. Learn his proven strategies for introducing AI at TruWest without triggering job loss anxiety, why he believes AI enables employees to do "more with less" (not fewer people), and how TruWest transformed loan approvals using hundreds of variables instead of traditional credit sco...

Seth Schaefer calls it the "should question"- and it's the gap that AI can finally fill for credit unions. Serving the ALICE population (Asset Limited, Income Constrained, Employed) at Rivermark, Seth sees members struggling with impossible choices: which bill to pay when you can't pay them all? Seth envisions AI that provides fair, equitable, and accessible guidance in real-time...

Daniel Thurman's approach to AI is refreshingly practical: start with quick wins, build a cross-departmental committee, and let employees see the results for themselves. As CEO of Frontier Credit Union in Idaho Falls, he's transformed everything from new account auditing to employee efficiency. Learn why he tells his team that AI mastery is job security, how he uses ChatGPT to prepare for...

Lindsay Myhre, CEO of STCU, reveals how she uses AI five times before lunch - from choosing what to eat to interpreting regulations. In this candid conversation, Lindsay shares her 25-year journey from accounting assistant to CEO and explains her philosophy: AI creates efficiency so we can have deeper human connections. Learn why she writes "patience" on sticky notes, how she's upski...