Gareth Lock

How did it make sense?

Education EN ↓ 28 episodes

'How did it make sense?' explores the local rationality of those involved in doing what they did. Each podcast lasts about 45 mins and aims to follow a similar format. Initially, we will look at the 'first story' which is normally scant in details and triggers an emotional response, and then we will look at the 'second story' that looks at the goal conflicts, the ambiguities, the assumptions, the tensions, and the trade-offs that led to those involved doing what they did. This context-rich story is the one that learning opportunities come from, not focusing on the counterfactuals that often ar...

Author

Gareth Lock

Category

Education

Podcast website

www.humaninthesystem.co.uk

Latest episode

Jan 23, 2026

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Episodes

Ep.3 - Josh Bryant. “You shouldn't have put your hands in there!” 15.11.2024

Gareth and Josh Bryant talk through a hand-crush injury. The incident serves as a case study for exploring deeper causes of workplace events and shifting the focus from blaming individuals to understanding systemic factors. Josh details how the company responded to the event by implementing the “4Ds” (what's dumb, what’s difficult, what’s different, and what’s dangerous) as part of their operation...

Ep.2 - Ron Gantt. “Why did you hit the post box with the garbage truck?” 08.11.2024

This episodes features Ron Gantt, HSE Director at Yondr and cohost of the Punk Rock Safety podcast . I and Ron explore how mundane work often masks complex systems with hidden risks. Ron shares his experience with a Midwestern utility company where trash collectors faced unrealistic safety policies, conflicting pressures like speed and customer service, and inadequate training, leading to an unsta...

Ep.1 - Jayson Coil. Wildland Firefighting: Don't the contractors understand?! 01.11.2024

This episode features a conversation with Jayson Coil, an Assistant Fire Chief and incident commander. Coil discusses the importance of understanding the “local rationality” or how seemingly irrational decisions made by people in complex situations often make sense within their own context. Jayson explains how the lack of personnel in critical support roles like logistics and planning, often due t...

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