Hoteliers’ Voice

We speak data, what is the role of customer and visitor data in traveller marketing. From the perspective of hotels, we look at the role of the CRM in the hotel tech ecosystem, how you use the CRM and why it i important.  In conversation with Tanya Stallard, New business director of UK&I at SHR, we look at how the traveller buyer journey is changing, what data is needed to make a good start. W...

In this episode we go beyond the risk of Covid-19 to remind you of all of the other risks you need to be maintaining and preparing for. We speak about quality assurances in maintaining covid-19 hygiene standards, a look at areas of risk that can be overlooked at this time, supporting teams and bringing cultural change, getting assistance and advice with hygiene standards and safety, and the common...

As the adoption of contactless technologies continue at great strides and given a huge boost by covid-19, we talk to Girish Prabhu founder of Instio about contactless operations in a hotel environment. We explore the role of mobile technologies and outdated management processes and how hoteliers can prepare their team for greater efficiencies. Check out more episodes on travelmarket.life We thank...

We speak to Brendan May the founder behind HotelResBot's HERA as he explains how robotic process automation and machine learning is bringing greater efficiencies while relinquishing staff of the burden of repetitive manual data processes. Discover how machine learning is already having an impact and why it's important to look at those repetitive laborious processes first. Listen to more...

Looking into the underlaying tech of the hotel, we discuss changing the property management system, PMS - effectively the heart of the hotel - and the opportunities and challenges of moving from legacy systems to the cloud. Speaking with Alan O'Riordan of apaleo we explore the journey to change and why it's essential for hotels looking for greater agility and efficiency in operation. Che...

Following the #hoteltechclinic, we speak to Stephen Burke, SVP Travel and Hospitality and co-founder for Sciant which sponsored the event. In this episode we look at the role of integrations in the hotel tech ecosystem and why open APIs is more than just a fad but an implicit part of the industry. We explore the different types of integrations and interfaces and how this makes data that much more...

Exploring new revenue streams for hotels and how to connect with guests on a deeper level in the guest journey from booking to in-stay. We speak with co-founder of Oaky , Erik Tengen on the important role upselling has in providing additional product and services while improving revenue per guest in hotels. Check out more episodes on travelmarket.life We thank Danosongs for the music Listen to mor...

We speak to co-founder and CEO of Maidbot, Micah Estis Green about the role of robots working alongside housekeeping and cleaners in hotels to meet new cleaning standards while bringing greater efficiencies. In this episode we discuss the opportunity of using robots and their role in monitoring building performance though intelligent sensors and detectors in IoT devices. Check out more episodes on...

We discuss the must-have cost-effective tech solutions to drive post crisis recovery for hotels, Interactive session with Q&A. Inspired by a HospitalityNet article looking at the technologies hoteliers should focus their attention to drive the recovery in a much leaner, efficient and productive way. The 5 key areas we cover: • Robotic Process Automation (RPA) • Guest Messaging & Staff Coll...

We speak to founder and CEO of Clear Chain Travel, Michael O'Connell about the emerging need of blockchain to handle payments across the travel sector, and the role of robotic process automation to drive efficiencies and cost-cutting initiatives. Find out how blockchain and smart contracts can be applied to the travel industry and how travel providers can work together to create robust paymen...

In a recent HospitalityNet article several hotel tech experts gave their opinions on where hoteliers should focus their attention to drive the recovery post crisis, enabling hotels to perform in a much leaner, efficient and productive way. Broadly speaking, hoteliers are being told to focus on the following areas: ·       Robotic Process Automation (RPA) ·       Guest Messaging & Staff Collabo...

In this episode we speak to Rosie Radwell, managing director of Marsham Court Hotel in Bournemouth an Edwardian, full-service beach-front hotel and wedding and corporate events venue with 95 bed rooms and 9 function rooms about how she is preparing for a summer of staycation's and social distancing management. We are also joined by Andy Lennox Managing director for Zim Braai offering African...

We speak to Jason Adams, managing director of the Rockcliffe Hall Hotel, a five star luxury golf resort in Darlington. We discuss decision making in the midst of lack of clarity, uncertainty and heightened anxieties and how he led his team to reopen on the first available day and the measures they've taken.  Listen to more episodes of the hospitality industry podcast Travel Market Life and su...

We're joined by Sophia Melas from Fly Now Pay Later where we look at the implications of refunds, cancellations and covid-19 on terms and conditions and future policies. We explore ways in which the sector should manage payments, cashflow and protecting consumer money in the future. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest new...

We are joined by Jill Starley-Grainger a freelance writer, content strategist and media commentator who has previous roles as editor of Which? Travel magazine, Commissioning editor for Sunday Times Travel Magazine, and currently writer for jetsetjourneys.com We talk about the impact of Covid-19 on travel stories and content, and when the media are expected to change narrative. We look at the type...

We speak with Rich Hull, Creative Director at GiftPro. Find out about the #supporthospitality initiative to help hotels through C-19 with option to pivot with take away and delivery offerings, and voucher purchases for future hotel visits. Rich explains the ways hotels have productised their offerings and created ecommerce stores on top of reservation bookings to be more part of people's live...

Joined by Julie Grieve, founder and CEO of Criton, a guest engagement platform for the hospitality sector we talk about the necessity to address savings and bring efficiencies in guest service delivery and the role of technology. We take a look at how hotels can build trust with guests through hygiene and distancing polices, and how some businesses in the travel chain will have to diversify.   Pri...

In this episode we speak to Danny Waine who is director of Institute of Travel and Tourism (ITT) and the Commercial Director at Hotelplan Group’s Holiday Home Division ‘HHD’. We discuss cancelled holiday refunds, the importance of building networks, lock-down exit strategies and what we might expect from the market reboot. Listen to more episodes of the hospitality industry podcast Travel Market L...

Our guest for this episode is Angelene Bungay, Development Manager at Profitroom a hotel technology company providing digital tools for marketing, distribution and bookings. We talk about what hotels can be doing now and how they can prepare themselves for the rebound, the importance of not furloughing all your staff and considerations as the markets open up. Listen to more episodes of the hospita...

Joining us on this episode Laura Castellar from QualitySearch and Partners to talks about managing employees remotely, ensuring employee satisfaction, the change in the recruitment process due to social distancing, and what to consider when applying for jobs. In this changing world, digital applications will be at the forefront of hiring over the next few months. Resource - helpful guide to suppor...

In this episode we speak with Rob Russell, CEO of AC Group, a Destination Management Company, b2b wholesale tour operator working in FIT, MICE and group travel. AC Group recently won the prestigious UK Queen's Enterprise Award, here he talks about the steps he is taking with the business and how he is working with suppliers including hotels, activities and experiences, and with travel sales p...

We speak to Soraia Letra Chief Business Development Officer at Yield Planet to talk about changes needed to online distribution and sales as we come out of the recovery of C-19. Taking a look at the role of dynamic pricing and contracted rates in the new world. Travel Market Life: Travel Market Life  - your new companion to understand what's happening in the Travel industry and wider economy...

We are joined by Flavio Amiel, the founder of viabam.com in this episode. We have a chat about impact of COVID-19 and challenges in tour & activities marketplace and what businesses can be doing with digital marketing. Flavio gives some useful tips about the industry. Travel Market Life: Travel Market Life  - your new companion to understand what's happening in the Travel industry and wid...

In this episode we speak to Daan de Bruijn the founder of guest messaging platform Bookboost as we talk about guest expectations in the tomorrow and how to embrace digital transformation with multichannel app messaging.  Travel Market Life - your new companion to understand what's happening in the Travel industry and wider economy at this time. During each episode of webcast and podcast, we w...

Neville Isaac, former hotel GM and NH Hotels Group Revenue Manager and now Chief Customer Officer at RMS Beonprice is a highly qualified revenue management, distribution and pricing Specialist. He talks us about the current situation in Spain, how hotels  have taken actions due to the pandemic and how hotels can embrace digital transformation. Listen to more episodes of the hospitality industry po...