Hospitality Reinvented

In this episode of Hospitality Reinvented , we tackle one of the most pressing challenges in today’s hospitality industry: Effectively integrating technology without losing the human touch. From bars and restaurants to hotels, technology is reshaping how we operate and serve our guests—but how do we ensure it enhances, rather than detracts from, the guest experience? Join me as we explore real-wor...

In this episode of Hospitality Reinvented , we explore one of the most crucial aspects of modern hospitality: the Perception of Value. More than ever, hospitality brands must understand that value isn’t just about price—it's about experience. The days of relying solely on product quality or pricing are over. Guests now expect an experience that feels meaningful, memorable, and worth every dollar s...

In this episode of Hospitality Reinvented , Doug Radkey delves into the true essence of hospitality by breaking down the 7 core principles that define exceptional guest service and memorable experiences. Many believe the industry has lost touch with what hospitality really means, often overshadowed by technology and lackluster training. Doug redefines hospitality as a human-centered experience, em...

In this episode of Hospitality Reinvented , we dive into a fresh take on KPIs—moving beyond traditional metrics to create a more people-centered approach. Learn why focusing on just the numbers falls short and how redefining KPIs to "Keep People Informed, Involved, Interested, and Inspired" can transform hospitality operations. Discover how this shift drives engagement, aligns your team, and ultim...

In Episode 3 of Hospitality Reinvented , Doug Radkey takes a deep dive into Total Guest Revenue Management (TGRM) —a transformative approach that goes beyond the traditional metrics like RevPAR and ADR. Today’s hospitality landscape demands a holistic view of guest spending, and TGRM is the key to unlocking your hotel’s full revenue potential. Doug explores how focusing on Revenue Per Available Gu...

In Episode 2 of Hospitality Reinvented , host Doug Radkey explores a powerful concept that every hospitality operator needs to understand: The Risk of Inaction - as the new ROI. In today’s fast-moving industry, staying stagnant is the biggest risk of all. While many focus on the return on investment (ROI) of their efforts, this episode shifts the conversation to the cost of not taking action—wheth...

Welcome to Hospitality Reinvented , the podcast that’s reshaping the future of the hospitality industry! Hosted by Doug Radkey, founder of KRG Hospitality and a renowned coach and consultant with over 15 years of experience, this podcast dives into the trends, strategies, and innovations that are transforming bars, restaurants, and hotels around the world. In each episode, we tackle the challenges...